LabCorp Sucks
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Laboratory Corporation of America – Tell Your Story and File a Complaint
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15 Sep 08 United Health Care Has a Lot to Learn

I thought that United Health Care wore a white hat, but I guess I was wrong and that they only canceled the contract with LabCorp in the South Florida region. Unfortunately it does not look like they canceled their contracts in other parts of the USA. United Health Care will learn, but only after they continue to lose patients and HMO members. Here’s an email I received from another “former” Labcorp patient.

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Hi,

I see that you have United Healhcare on your “good guys” list.   I’m not sure if you are aware, but as far as Verizon Business for United Healthcare (40,000+ employees) is concerned, Lab Corp is the only lab we are allowed to go to that is covered.  I am not sure if other companies that use United are allowed to use other labs, but we got a letter in March of ’08 that they were dropping Quest in favor of LabCorp.

Here is a letter I sent to HR this morning:

I would like to go on record to state my displeasure with Verizon/United Healthcare using LabCorp as the new lab of choice for blood work.   LabCorp is a cheap, cut rate operation staffed by nothing but a mean, discourteous and unprofessional staff.   I have had to use LabCorp three times this year and each time has been an unpleasant experience.  LabCorp establishments are understaffed and both of the doctors that send me there complain that the results take over a week to get, as opposed to 24 hours with Quest Diagnostics.  They state that they often need to call LabCorp to request the results, while patients who use Quest will have a fax with the results delivered the next business day.

Any money that Verizon Business/United Healthcare is saving by switching from Quest to LabCorp is certainly not worth the anguish that it is putting employees and customers through by forcing them to go there instead of Quest.

Thanks for your site.  I Googled “labcorp sucks” and was pleased to find your site!

NAME WITHHELD

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15 Sep 08 Another Pissed Off LabCorp Patient

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Lately I’ve been getting a lot of emails about abused patients. I’ll be posting some of the more interesting ones. This one sums up the treatment that one can expect from a LabCorp service center. My recommendation, go somewhere else. Boycott LabCorp and let your doctor know that your health is too important to be left to the lowest bidder.

Hello, 

    I am a 54 year old woman who had to get my cholesterol blood screening done today at LabCorp (which by the way is the only lab that my insurance covers).
 
The local office opens at 7:30 AM…i was first in line outside a locked door saying that this office opened at 7:30…two employees (female) ..opened the door and myself and at least 10 others entered a “small” waiting room…i put my name down on the sign in board and gave them my card…wellllll the “girl” at the front desk proceeded calling others before me….i said “excuse me but i signed in first…, the “worker” said “Dont you argue with me…..you didn’t sign it….i said i did..she said “Quit fighting with me”….i was shocked and humiliated…they had put another sign in sheet over the original one i had signed in on…when i showed them this they told me to go “sit down” …i then got called and of course i got the lab tech (very unprofessional) who jabbed my arm….couldn’t get the blood to start flowing then jabbed in deeper and wiggled it!!! I said “stop you are hurting me!!” she told me to “lay my arm down flat”……and then she snapped the band off….i now have a sore arm and a bruise….the first i have ever had….i HATE going to this place…when i got back to work…i called the office and asked for the name of the girl who had been so rude to me….she hung up on me…i called back..and the other girl said  that i had “jumped line” i said WHHHATTT??…I DO NOT “JUMP” LINE… I AM A 54 YEAR OLD PROFESSIONAL WOMAN AND BY THE WAY I WORK FOR AN INSURANCE COMPANY…I DO NOT JUMP LINE”….she finally and reluctantly gave me the name of their supervisor…which i intend to talk to… I find it very hard to believe that this place stays open…first of all they herd you outside like your standing in line for drugs or something…then the pure rudeness of  their employees astounds me…..they are dangerous….and I will NEVER  GO BACK….there is no excuse for the substandard care and the poor and malicious attitudes of their employees…..please let me know what i can do or who i can talk to ..i want to make sure the right person hears of my experience…..i do intend telling my health care provider and my doctor about this…..
 
Thanks,
NAME WITHHELD

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14 Sep 08 This is a typical story

I received an email this weekend from another frustrated patient. What a shame that they are violating Federal disclosure laws and laughing about it.

Well, here is my lab corp story:

I am now about 7 months pregnant, but began going to Lab Corp in the beginning for routine blood tests. They were always unfriendly, but I just let it go. The first thing that really bothered me about them was when my husband had to get blood drawn to make sure he was rh negative so that I wouldn’t need a shot to protect me if my baby had a chance of having positive blood. Well when it came time for my doctor to give me the shot (at 28 weeks into my pregnancy) they still had not received the results from his blood work, which was done 3 months earlier. To top that off I had paid for his testing (around $250) because he does not have health insurance. So I ended up getting the shot anyways (in the butt, and obviously uncomfortable enough that I was willing to pay $250 to avoid it). I still think someone should be liable for the money I wasted on a test that couldn’t get the results back in time. 3 months seems sufficient time to me. I am willing to overlook the fact that I had to get an unnecessary shot because lab corp cant figure it out. After all this, I still had to go to lab corp about a week ago for a gestational diabetes test. I had to fast the night before. The morning I went to go get the test, I had an argument with my husband and being as I was 7 months pregnant, I was pretty upset about it. So I went into lab corp and signed in. I had changed my name to my husband’s last name between this visit and my last. Mind you I have been married for 2 years, but I had put off changing my name and with the baby on the way, I figured it was a good time. So when they didn’t have a record of my new name (which was now on my health insurance card), instead of asking they just had me fill out a new patient sheet. Then when I turned that in (I figured if they didn’t ask I might as well just fill it out) I went and sat back down in the crowded waiting room and prepared to be there for an hour while the drink they gave me hit my blood home page. When I sat down I overheard them talking about how they finally figured out I had been there before, but my name was different. A male staff member said “Oh, she has been here. Her name is different. She must have gotten married.” and then the female staff member said “oh, well she is pregnant so you know how that goes.” and then they started laughing. At my expense. I wanted to go up there and inform them that I had been married for 2 years, was 25 years old, graduated college, and that my personal life was none of their business, but I was so emotional from the whole day I knew I would just start crying. So I sat there. For a whole hour. And they continued to have personal conversations right there where everyone could hear. I just cant believe that people can be that rude. I don’t know if they think being behind the check in window shields them from the patients, but I was about 10 chairs away and could clearly hear them talking about me. Even if I had gotten married because I got pregnant, it is not their business to be talking about at a place of business. I would love to do something about this, as it is still bothering me. Do you have an address where I can send a letter?

Here’s the address to send in your complaint. Don Hardison is the company’s Chief Operating Officer and he seems to be the only one that cares about straightening out the company. Not that he will do anything, but at least he will make you feel like he will. 

Laboratory Corporation of America
Don Hardison, COO
430 South Spring Street
Burlington, NC 27215

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03 Sep 08 LabCorp in Trouble with the U.S. FDA – Their testing “may harm the public health”

This is a recent article about LabCorp and their practices. The United States Food and Drug Administration believes that LabCorp’s testing “…may harm the public health.” Shame on you LabCorp for putting money before patient’s health.

The US Food and Drug Administration is looking more closely at an ovarian cancer test from Laboratory Corporation of America after deciding that the existing data did not support the test’s commercial use.

 
The FDA Office of In Vitro Device Evaluation and Safety has asked Labcorp to discuss with the agency the utility of its OvaSure Yale test, after it learned that the performance characteristics of the test were based on research that is not representative of the intended pool of patients.
 
In a letter to Labcorp dated August 7, OIVD Director Steve Gutman wrote that the scientific community would not view the study as sufficient to establish performance characteristics for high-risk women who may have ovarian cancer.
 
“Based on our review of your promotional materials and the research,” Gutman wrote, “… we believe you are offering a high risk test that has not received adequate clinical validation, and may harm the public health.” Gutman told Labcorp that OIVD would like to talk to the company about offering the test, and any other strategies the company may have for validating the test.

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03 Sep 08 Former Employee Speaks Out

Here’s an email that I received from a former employee of LabCorp. She worked for a company that was acquired by LabCorp. Her name and department was removed to protect the innocent.

Labcorp sucks as an employer as well….They acquired another lab called Dianon Systems in Stratford, Ct and as of that point treated their employees like crap. When employee after employee left to find another job their position was never filled, therefore making the employees work for dirt cheap and like dogs!! Yet they brag about job opportunities. I am ever so grateful that my position in the XXXXXX department was eliminated..It is giving me an opportunity to find employment from a company that cares for their employees..
Their lab stinks and so does the CEO who says their is an open door policy with him. I never got any replies from him when asked when the employees will lose their job due to the acquisition..We had no chance to save for the medical insurance that was discontinued 2 weeks later…..

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