I thought that United Health Care wore a white hat, but I guess I was wrong and that they only canceled the contract with LabCorp in the South Florida region. Unfortunately it does not look like they canceled their contracts in other parts of the USA. United Health Care will learn, but only after they continue to lose patients and HMO members. Here’s an email I received from another “former” Labcorp patient.

Hi,

I see that you have United Healhcare on your “good guys” list.   I’m not sure if you are aware, but as far as Verizon Business for United Healthcare (40,000+ employees) is concerned, Lab Corp is the only lab we are allowed to go to that is covered.  I am not sure if other companies that use United are allowed to use other labs, but we got a letter in March of ’08 that they were dropping Quest in favor of LabCorp.

Here is a letter I sent to HR this morning:

I would like to go on record to state my displeasure with Verizon/United Healthcare using LabCorp as the new lab of choice for blood work.   LabCorp is a cheap, cut rate operation staffed by nothing but a mean, discourteous and unprofessional staff.   I have had to use LabCorp three times this year and each time has been an unpleasant experience.  LabCorp establishments are understaffed and both of the doctors that send me there complain that the results take over a week to get, as opposed to 24 hours with Quest Diagnostics.  They state that they often need to call LabCorp to request the results, while patients who use Quest will have a fax with the results delivered the next business day.

Any money that Verizon Business/United Healthcare is saving by switching from Quest to LabCorp is certainly not worth the anguish that it is putting employees and customers through by forcing them to go there instead of Quest.

Thanks for your site.  I Googled “labcorp sucks” and was pleased to find your site!

NAME WITHHELD

Lately I’ve been getting a lot of emails about abused patients. I’ll be posting some of the more interesting ones. This one sums up the treatment that one can expect from a LabCorp service center. My recommendation, go somewhere else. Boycott LabCorp and let your doctor know that your health is too important to be left to the lowest bidder.

Hello, 

    I am a 54 year old woman who had to get my cholesterol blood screening done today at LabCorp (which by the way is the only lab that my insurance covers).

 

The local office opens at 7:30 AM…i was first in line outside a locked door saying that this office opened at 7:30…two employees (female) ..opened the door and myself and at least 10 others entered a “small” waiting room…i put my name down on the sign in board and gave them my card…wellllll the “girl” at the front desk proceeded calling others before me….i said “excuse me but i signed in first…, the “worker” said “Dont you argue with me…..you didn’t sign it….i said i did..she said “Quit fighting with me”….i was shocked and humiliated…they had put another sign in sheet over the original one i had signed in on…when i showed them this they told me to go “sit down” …i then got called and of course i got the lab tech (very unprofessional) who jabbed my arm….couldn’t get the blood to start flowing then jabbed in deeper and wiggled it!!! I said “stop you are hurting me!!” she told me to “lay my arm down flat”……and then she snapped the band off….i now have a sore arm and a bruise….the first i have ever had….i HATE going to this place…when i got back to work…i called the office and asked for the name of the girl who had been so rude to me….she hung up on me…i called back..and the other girl said  that i had “jumped line” i said WHHHATTT??…I DO NOT “JUMP” LINE… I AM A 54 YEAR OLD PROFESSIONAL WOMAN AND BY THE WAY I WORK FOR AN INSURANCE COMPANY…I DO NOT JUMP LINE”….she finally and reluctantly gave me the name of their supervisor…which i intend to talk to… I find it very hard to believe that this place stays open…first of all they herd you outside like your standing in line for drugs or something…then the pure rudeness of  their employees astounds me…..they are dangerous….and I will NEVER  GO BACK….there is no excuse for the substandard care and the poor and malicious attitudes of their employees…..please let me know what i can do or who i can talk to ..i want to make sure the right person hears of my experience…..i do intend telling my health care provider and my doctor about this…..

 

Thanks,

NAME WITHHELD