LabCorp Sucks
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02 Dec 08 A Common Complaint and Happening More Often

I have received 3 similar emails from 3 different patients, and that’s just in the past 3 days. What does it mean? That Labcorp has a serious billing problem. I experienced a similar situation a few of months ago with LabCorp. It was a bill for services that were provided a few months before that. I am fortunate enough to have a great insurance policy. If I go to the preferred providers, and LabCorp is one of them, I only have to pay a small co-payment. I received a past due notice from LabCorp in what appeared to be a notice from a collection agency. After closer observation it was clear that it was not a collection agency but rather LCA collections, Laboratory Corporation of America Collections. The amount was small but still more than the required co-payment. I wondered why I would receive a past due notice without first getting the original bill? It’s LabCorp, that’s why.

Called their 1-800 billing department number to inquire on how they arrived at the amount they want me to pay. A very nice lady answered and confirmed the amount. I explained that based on my insurance, the amount is incorrect. She continued to explain that what I owe is the amount that the insurance company did not pay. It seemed that she was reading a script as she was unable to answer questions I had regarding the discrepancy between their charges and what the insurance company allows them to charge as a preferred provider. When the script could not be followed, she politely responded with “You need to call your insurance company about that.” I was not getting anywhere with her in regards to resolving this matter so I just stopped and asked “Can you please just tell me how you arrived at the $39? That seemed to stop her for a few seconds of silence. In the same kind voice as before she responded, “That’s what your insurance company told us to bill you” It was clear she had no clue as to why it was $39 and not $10, and she was making up whatever was not in her script. With that I thanked her and hung up the phone.

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Well…back to the email I received from RJ. Read it below.

I just got off the phone from my THIRD call to Lab Corp billing for incorrect billing to my insurance carriers, thereby them sending me the outstanding bill to pay.

EACH TIME I go get blood drawn, the attendant REQUIRES copies of the insurance cards. So I know that they always have the correct cards. EACH time, I receive an incorrect bill. I have even written to them in October with my last check I sent them, and asked to correct the error and issue me a refund. The note was ignored, and no check was returned to me. I have waited to talk to a billing person 20 minutes before I can talk to someone. Then they ” apologize “for human error. I asked how this can be corrected in the future. All I get is an apology.

Today when I called, the lady would not let me talk to a supervisor or give me a name to write to LabCorp. She basically said since she is taking care of my problems that I do not need to talk to anyone at a higher level. All she kept repeating is that it is human error. The waits for lab drawers are getting longer, and I expect an incorrect bill each time I go to get lab drawn. Can I assume therefore, that the lab results are not right either if there is this much inaccuracy every other place in Lab Corp? I am going to fax a copy of this letter to LabCorp, also to an “unknown” named supervisor to see if I can get someone at a higher level to correct these decifiencies.

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