My problems with Labcorp started with the Miami service centers. I went through the proper channels to resolve the matter but instead of getting a resolution, I got insults and disrespect from two Miami LabCorp managers. The Miami region manager, Roberto Blanco, lied and even contradicted his own statements on multiple occasions. From my conversations with him, it is obvious that he has no clue as to what customer service and being a manger is about. He just doesn’t get it. But worst than him was the Manager of Patient Services, who’s name was Ana. You can read the full details in my own Labcorp Complaint.
I recently received an email from Jackie about a LabCorp manager by the name of Ana Garcia, who seems to have no respect for others, whether employees or patients. With poor people skills, she continues to drag the company down. When you treat employees with disrespect and try to rule through fear, the good employees will flee LabCorp, leaving the company with the bad employees that are unable to get a job anywhere else. In addition, since in her mind intimidation works for employees, she uses the same methods on patients. While the email refers to the manager as Ana Garcia, the email did not contain the region or service center affected by her actions. My gut feeling is that it is the same Ana who called me in reference to my complaint. In my case, instead of trying to resolve the matter, she insulted me, lied and was outright rude and disrespectful. She, along with Bob Blanco, are the reasons this web site exists. The email clearly shows that she treats the employees as bad as she treats the patients. Her demoralization of employees leads to their poor attitude, and to LabCorp’s lousy customer service. With all those great managers available as a result of the weak economy, why would LabCorp keep these inept managers? Here’s a portion of the email that Jackie sent me.
I know two LabCorp employees, and I have a comment regarding one of their bosses, Ana Garcia (I’m not sure if it is spelled correctly, nor do I really care as she is so rude), and the patients that go to the sight. The two girls that work at this lab are really sweet, they know what they are doing, and they work so well together that the wait time is not very long.
A good amount of the people that go to this sight really look forward to seeing them, and will sometimes bring them gifts for working so hard and treating them with respect.
Another group of people will scream at them if they do not smile every moment they work, if they are asked to hold on a moment while the employees finish one of their current tasks, or because they did not take the time to tell if their insurance is taken there, etc.
There was recently an incident where a pen was thrown with great force at one of the employees because the patient was asked to leave the pen next to the sign in sheet.
As for Ms. Garcia. She very disrespectfully addressed the employees this evening over matters she explained were not personal. She told the employees there is no reason they should be late, and there is absolutely no such things as emergencies. One of the employees had an urgent family emergency where a family member’s electric wheelchair broke down in the middle of U.S. 41 highway and needed to help her, seeing as nobody else would. Because of the emergency the employee was a bit late to work, and was thoroughly screamed at for what Ms. Garcia claimed was very unimportant. If that was your family member, I’m sure you would help them rather than leave them stranded on a highway.
Ms. Garcia also screamed at the workers for not smiling every second of their day and told the employees that her complaints were not personal, but at the same time she called the man who works there ugly to his face, and made another employee cry.
If the bosses of the company were not so rude to their workers, it is possible that the workers would have different attitudes. Something needs to be done about this Ana Garcia, she should be fired but I’m not sure who to speak to.
As I stated above, the workers at this LabCorp sight try to give their all for you, but the bosses make it really hard for them. Thank you
LabCorp in Orlando, Florida seems to be a big mess. It seems that Mickey Mouse can probably do a better job
with patients than LabCorp’s Orlando employees. Here’s an email I recently received from Debbi about her
husband, a former LabCorp patient.
We had a similar experience with Labcorp here in Orlando. The wait is ridiculously long. Their staff is short. They got my husband’s test wrong and he had to go back. They didn’t get the results faxed to the doctor. He had to be on the phone with them several times to get them to get the results to the doctor. When he went back a second time to re-do the test, the lady who was in charge was rude and hurried and did a horrendous job taking the blood. He said he’s never had that kind of experience with a blood test before. My husband who very seldom gets angry at people, was livid. Our endocrinologist had sent us there for some reason. We prefer Quest which is only a few buildings down from Labcorp. Quest makes appointments. The wait is reasonable. The staff is professional and they always have several staff working together at the same time.
We will tell our endocrinologist that we will not be going back to Labcorp.
Thank you, Debbi in Orlando