In reference to our previous post “LabCorp Locations in Northern California“, a former LabCorp employee sent me an email that explains part of the problems at the LabCorp Patient Service Centers:
While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?
Somehow, I think LabCorp PSTs forget that at a hospital outpatient blood draw room, there is a receptionist that processes all the requisitions, prints out labels, copies, fax, and handles inquiries. The phlebotomists at a hospital draw blood [and then maybe process specimens and paperwork on their next rotation]. LabCorp PSTs on the other hand have to also do the receptionist side of the work during their 8 hour shift. Having one PST at a “low volume” location is definitely understaffed when you think about the paperwork and LCM entries they have to also make just so that patients don’t wait over 15 minutes.
And one more thing. There are a lot of grumpy PSTs that’s been at LabCorp and say they love it there. Little do you know they put on a smiley face when dealing with patients (hence why patients love them) and when patients are gone, they complain and talk crap about them. Why do they love LabCorp? Because there’s no supervisor or someone higher up on-site to watch mistakes going on. You can practically never ever wash your hands or wear gloves, stick a patient more than the allowed 2 times, and do manipulate the time clock system and get away with it. Me? I can’t stand this sort of unprofessionalism hence why I left quick-fast.
I received a letter from Marlayna who works at a LabCorp location in the northern California area. She espouses the positives of the LabCorp patient service center she works at. Anyone from Northern California feel the same way? Let us know your opinion.
Here’s what she has to say:
In Northern CA, LabCorp is a preferred provider for United Healthcare. 80% of the patients that I see in a day have United Healthcare. We also do accept Aetna insurance. LabCorp offers the cheapest lab rates to patients. If you were to pay cash for your tests, the cheapest you would find would be LabCorp. The price that is billed to insurance companies just depends on what they are contracted for.
Also, at most sites in this area, only one phlebotomist is working. When a location does not receive a high volume of patients, only one technician is necessary. Anything more than that would be wasteful. It is not an under staffing issue, it is just a simple supply and demand. I work for LabCorp and I love it here, and most all of my patients love me.
Tags: aetna insurance, labcorp, labcorp centers, LabCorp Employee Stories, LabCorp Employees, labcorp general, labcorp locations, northern california area, patient service center, phlebotomist, united healthcare