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26 Apr 08 About Us
LabCorp sucks! From test results to managing employees, LabCorp has gone from being a decent service provider to being one of the worst clinical laboratory service providers in America. Bottom line, we are fed up and want the world to know the truth about LabCorp.
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Lab corp sucks
I am still trying to find the website: Mylabcorp.com to check in on my
earnings and such. Every time I try and log on I get the error message
that the page no longer exists? Is anyone else having the same problem?
https://www.mylabcorp.com/lc3000/Members/UserLogin.aspx
here is the link sounds like that was during the time they were working on it call H.R. they would have been able to help you
Yes call the HR, but dont hold your breath on it, because it will be sometime before you get any response. First of all their policy is not pick up the phone, and when you leave a message, I dont think they ever check their messages, so good luck because you are going to need it. It seems that they had change the website, and if you use the search engine and type mylabcorp you will get to it.
Wow! After reading some of these posts, I am glad you guys no longer work here! Thanks for quitting. Thanks for the laughs.
It’s hard enough being understaffed and overly busy without co-workers with bad attitudes.
HR is there but busy. They do return calls, I have never had a question that wasn’t answered almost right away, try sending an email..I have always gotten fast responses.
I have lost numbers to my supervisor, is there a way that you can give me the number to Accessioning Department, my supervisor name is Julian Ho and Patric Omerea.
I take great defense to the fact that somebody would actually state “It’s not the laboratory personnel that quickly runs blood tests through the system so that they can meet their daily quota, disregarding the quality standards that insure the accuracy of the tests”. Let it be known that of all of the places that I have been employed, LabCorp is the most strict concerning quality assurance. Not to mention that the laboratorians employed by LabCorp are educated and certified by governing agencies and that they perform proficiency testing just like every other accredtited lab in the country. I assure you that I would never disregard a patients well being when it comes to their results. I speak for all laboratorians when I say that every single specimen that comes into the lab is treated as if it belongs to our own family member, whether it be at LabCorp or elsewhere. I can also tell you that every single result that I release from the LabCorp lab where I work is accurate. Sometimes people need to look at the whole picture. For example needing clarification on a physicians orders means that your physician did not specify which test of the many thousands LabCorp offers clearly enough for the order to be translated. This also means that while you were waiting that 20 minutes in the waiting room a LabCorp employee was calling your doctor for clarification and they 1. did not answer the phone, or 2. did not return our call. This is protecting you and ensuring that you are not being improperly charged for a battery of tests(ie. a panel)versus the single test your physician thought they were ordering (i.e. fraud protection). I can’t justify your experience with the patient service centers, but I can say that the ones in my area are the exact opposite of what you described. I think that it is necessary for you to look at LabCorp collectively and not be so quick to judge. You had a bad experience at two locations not all of them. I guess its true when people say that you can’t please everyone.
I agree with MN and an employee. “Thanks for quitting”… I imagine you were probably fired! Only qualified professionals with good attitudes are welcome aboard!
I work with a lab that was bought out by LabCorp. We are located inside a hospital and today the Burlington lab called to report they had made an error. We sent a stat Eth. Glyc. to them and they reported the result as Undetectable (Negative). That was 2 weeks ago. Today they call and say, “We were pulling results for Qual. Assurance and discovered that this result is wrong. The correct value should have been 56.” They caused direct patient harm by incorrectly resulting. Their excuse, “This person was new and didn’t do a proper setup.”
I am trying to get onto mylabcorp.com to also look up paycheck and other personnel stuff. The website just disappeared. There are other ones but not for the employees. What’s going on? We never have time at work so lots of times I have to do this stuff at home. If there are updates being done, why are the employees not being notified?
I worked for LabCorp for 2 years. During the first year and a half, it was wonderful. I worked in an busy office with wonderful Med techs. Then in November of 2007 the practice sold their labs out to LabCorp. So then we all were LabCorp employess. At this point LabCorp had not done any wrong to me. When LabCorp became the head of the lab, they (management)became evil. My previous Supervisor was wonderful! I never saw her except when she needed to bring the rewards I had earned or to do a review. But when they changed over I got a new Supervisor. Lab Corp became a bad place to work. According to my ” NEW SUPERVISOR” They had done a lot of restructoring. Well, I learn that this is Lab Corps way. They restructor everytime they are under fire.
I learned a lot from LabCorp. I really can not say that they had done me wrong. I can say that I do not want to be employed by LabCorp again. That is if I can help it.
As far as lab tests, being late as I had read in this blog site. My results for Patients were always back the next day. Unless it was a speciality test that took longer. If these test were not back at a certain time frame, then it is up to the site service office to make sure that they were back. And if not, why.
For Persons that had bad draws than they need to complain and not just let it go. A bad stick will always make the Patient be learie of getting it drawn anywhere else.
” Ex- LabCorp Employee”
I am in a position to offer you pay-back against LabCorp. In the past 2-3 years I and a few others have had our lives negatively affected by LabCorp’s business practices and by their treatment of their employees. LabCorp like other public- traded companies takes the interest of its stockholders over its employees and customers. While there are companies that maintain this balance LabCorp goes above and beyond what is acceptable to expand their bottom line at the expense of their employees and contractors. LabCorp will under-staff PSC’s jeopardizing the safety of their clients and the safety of their employees and their recent rescinding of a hiring freeze is no justification of their past practices. Neither is their demand of shifting of their cost liabilities to their contractors.
Because of that and the current economic crisis we and our internal group (The Lab Rats) have decided to declare Jihad (Hey it works for the Muslims!) against LabCorp. We have over the past years attempted to bring a specific issue to the attention of several state and federal agencies to no avail. Apparently nobody in any branch of government seems to care about what we have uncovered. The information we have compiled WILL cripple LabCorp’s method of doing business not to mention it will completely erode any confidence that their clients may have. This Information WILL effectively cut LabCorp’s price per share 50% if not more. It will also affect Quest, Bio-Reference Labs, etc.
In the next couple weeks we will be making a video about how to exploit the information we have uncovered to one’s own personal benefit. If any employee of LabCorp has any additional information (emails, general observations, video, audio, anyone you would like to throw under a bus, etc) the send it to 1nf4d3l@gmail.com. If you require assistance for gathering information we will be more than happy to help. We will be releasing this video AFTER Jan, 20, 2009 for strategic reasons.
This is a classic disgruntled employee tactic. Got fireded because he/she was a bad/poor employee and now he/she is trying to discredit a good company!
Why don’t you get another job, stop living on unemployment. Try working at one of these companies that are closing thier doors due to poor management!
GET A LIFE LOSERS!
This is probably typical of Labcorp. My employer (Tenet Hospitals, another story of poor management) changed from Quest Labs to Labcorp to further cut costs. I have a condition that requires me to have blood work done every three months. January 2, I came to the Palm Beach Gardens, Fl center to have my routine blood work drawn. Same employees with the same pissed off additude + a day after New Years. A week later my endocrinologist calls and tells me to see my General doc right away because my blood work shows that I am very anemic. I go to my General, she has all the CBC’s done again + other blood tests….I wait a week, wonder what the hell I have this time. My General Doc calls and tells me every thing is fine. C
BC is all within normal. I can’t wait wait for the bill.
I never received initial billing statements from LCA. Four months after my date of service, I received an LCA Collections statement. After being on hold for a very long time, I spoke to an LCA customer service rep, who said that my insurance had denied the claims. I called my insurance company. They stated that LCA had submitted claims with an incorrect address. LCA customer service refused to resubmit the claims with a correct address and told me that they were going to note on my account that I had refused to pay. Are they kidding ??? I am TRYING to get their damned bills paid !!!
To all you abused employees I have a few ideas that might help. GET EVEN !!!
If you work in a lab…throw out expensive reagents, a few at a time. In a draw station..discard boxes of tubes or needles. All these things cost money. Its a great way to get back at the bean counters.
Use your sick time in blocks. Need to get to a MD and get a week or two off. Most will write you a couple of weeks without a issue.
Make them choke on the OT. Take it and work slowwwwwwly. Make them pay!! Always get your lunch…punch out if you have too. If you work in a draw station with a few trusted people…get them to punch your time cards. Falsify when you can get away with it. Keep your mouth shut, If your boss is a bitch ice pick there tires. Do one at a time and watch. You can be a bastard too.
Remember you may be a peon….but they are not all knowing. Smile to there face, always be a company man and screw them anywhere you can. Quietly.
I work for assholes and have cheated them out of the money they should have been paying me for years. Are there risks….yes. Is it worth it….i would say yes. Go ahead …..get EVEN
I looked over this website and it makes me very sad. I am a manager for Labcorp and I have also worked for Quest Diagnostics.Many of the problems I read about here are an industry problem. Venting on LabCorp may make you feel better but I can promise you that many people have the same issues with any other major laboratory. Many of my collegues and myself work very hard for our patients. just thought I would say that
I went to the LabCorp location at 1600 N. Grand, Pueblo, CO, about 10am on 1-27-09. The office was not busy. Maybe four patients. There was a receptionist and two other persons to draw blood. The one person, name unknown, was taking care of some personal business while a patient was sitting in her chair for a period of time. The other person, Jessica, was checking in a couple of patients and watching TV. All the while, the patients were waiting to have service. I have no intentions of going to that lab again, nor will I recommend this lab to anyone else. I will tell others what kind of service you can expect there.
Charlotte lab corp location What a click going on down there. Most unfriendly group of people everyone is so afraid to talk. Look out you might get the boot if you don;t click.
Labocorp employs the biggest bunch of morons on this planet. And when you ask a tough question about why lab results that normally take 24 hours are taking 6 days, they dance around the answer until you demand to speak to a supervisor, then they transfer you to random department and your forced to hang up. Nice work, I dont plan on letting any of this go.
I started working at Lab Corp in 2003 and somehow lasted a year and a half. The only was I was able to do that, is I was stationed in a physicians office. All I can say without going in page after page of detail is that is the worst managed lab I have ever worked in. NO ONE in upper management seemed to know a thing about running a lab, or anything else for that matter. The “supervisors” did a lot of smoking outside and took more breaks than they actually did work. AND LIE LIE LIE!!!!!
I am a Medical Laboratory Technician that works at Labcorp. Employees at Labcorp are overworked, underpaid, and not given regular breaks. This is the main reason why lab results are not as good as they could be. If you have people that often work all day with only one thirty minute break, doing more work that should reasonably be expected of a person to do, then sure, you are going to have mistakes. Don’t blame the employees, blame the company. Labcorp is a corporation, responsible to it’s board of directors, and to a lesser extent the share holders. They could care less how they make a profit as they make a profit. Of course they will give you lip service about how Labcorp cares, but what they really care about is money. One person can be responsible for thousands of samples, and all we see are numbers and bar codes. If you don’t do the required number of specimens, then you will be looking for work somewhere else. Management are quite well compensated for their work, but hourly employees are paid just above Wal-Mart wages in order to compete for employees. Maybe this will shed some light on the bad attitude among some Labcorp employees.
After being told about this websited and scrutinizing the whole thing. And being a current LabCorp employee, I have this to say to all the moaners and complainers. I cannot speak for any other L.C site than ours. We see an average of 120 people a day. We literally bust our butts. Our patient load may be heavy, but our patient complaints are very minimal. Any complaint is usually due to wait times. But when the load averages at 120 per day, there will be some wait times. We are courteous, professional and accurate. We put up with moaners and groaners. Demanding people who behave as though we are performing major surgery and sometimes verbally attack us for the amount of people who come through the front door. We here dumb stuff like “The last time I was here I was stuck 7 times.” Why is 7 the favorite number to exagerate with???? People exploding because they have past due balances in the hundreds and refuse to pay for services rendered. Hey people nothing is free these days. Pay up just like we have to. After all we are only doing our job. Christmas, a time of celebration and an excuse to decorate a little, so why call corporate and complain about the quality of decorations. Have some of you got nothing better to do than to come and complain about anything and everything…Yes we L.C employees have pet peeves too. Negative ignorant people who live in a drive through mentality world, who think that they have the right to treat other people with disrespect and bad attitudes. We are doing our job and doing it well at our site. The stats prove it. Redraws are minimal, customer service is excellent and management knows how people lie and exagerate… When you have a legitimate complaint then by all means call Corporate, but keep your bad day attitude to yourself… Please.
I work at Labcorp, I have the good and the bad in each area, no much different that any other place, but I have to say that Labcorp requires each employee to clock in and out for each brake (two 10 minutes brake in 8 hs work) of corse paid and clock out for lunch. It is very inconvinient but the managment want to be sure that each employee takes the 2 obligatory brakes.
I have gone through one year of run-a- round with my bill for a blood test. I had to have my insurance company contact Lab corp. about this matter and Lab corp. informed them and me that Medicare didn’t cover the test so “no pay”. I then had to contact Medicare of Ohio and they said they did cover it. They had me contact Medicare of USA and they said they do cover it but it had not been billed correctly. They told me to have my Doctor call them and say that he did order the test. It took that call and a follow up Call to my doctor to make sure the information was sent. Yesterday, I received another bill for the same service. When I called to inquire about Medicare coverage, The lady became very abusive about my failure to pay and I ask to speak to her supervisor. She not only refused me that act but treaten me with a bill collection agency if I did not pay. She also said that they were tried of waiting for their money from people “like me” who didn’t pay their bills. I’m going to pay the bill to get it off my mind, but I promise you I will “Never” go to a Lab Corp Facility again and I will spend the rest of my life making sure that my friends know how I was treated.
Hi i am a employee of Labcorp. I understand that so complaints that come through labcorp management are so untrue but some are…I work at a PSC where we see 150 to 200 patients a day. We have five workers and a Team leader that does the data entry..You must understand that if u walk in a waiting room full of people and you see it full why would u get mad when you ask “Well how long is the wait”, and the response to you is sir i dont know, but we are gettting everyone in as quickly as we can..Then u have a patient say oh they are moving fast… then u come back about 10 mins, 29 mins, 30 mins…the response is still the same we r moving as quick as we can to get u in and out of here…I know that most of the patient that comes to a PSC work and some don’t. The ones that work u have rules and regulation you have to follow, just like us workers at the PSC do, so why get mad if you want us to do something that we know we cant do or we are not suppose to do this or that…When it comes to having a balance with Labcorp, we follwing the guidelines to ask you for a payment towards your bill, we are providing you a service..we r just like the cable compann, if you dont pay your cable bill your cable get turned off, but if u have a 200.00 balance with labcorp we r not suppose to say anything to you about it…I mean after reading some of your complaints they r silly.. People you all act like we r a bad company and we r just rude u r wrong….Have you every work somewhere when a customer gets mad and cuss you act, call u names, sit in the waiting areas and bad mouth the workers, look we are abused everyday at least 8 hours a day…but we still do what we hav to ..yes some may have had a bad experience with a worker that was rude or was having a bad day but thats no excuse to be rude to the patient….and some feel that when their blood was draw the worker was rough, look drawing blood is something we do 71/2 hours aday, everyone draw different no two workers draw blood the same… if you get abuse on your arm it can come from many factors, it can be lack of water, it can be ur taking aspires, on blood thinner, its not oh the tech was rough , they did not know what they were doing….yes it might be we have to re stick a person because we did not get it the first time….to the lady who complained about the tubes her child was holding was glass is a lie, we do not use glass tubes, its been mannnny years since glass tubes was used..but u r n here saying things thats not true….kids r the worse to draw blood from, because u have the parents making a already bad situation worse then it really is..To the parent that got offended when the tech ask her to leave, the reason becasue the parents makes it worse for the child….i have ask parents to please step out the room while i draw the child blood, and guess what the child sit there and let me do my job, and when i am done, the response is thats it, ur finish or u r done…. the child will say to there parent u made it seem like it was going to be this or that but it did not hurt…but guess what its a needle people it will hurt…then you have the ones who ask the stupid questions…Is this a brand new needle? umm we r in living in modern time now, thats when when i know i wasnt born then when that was going on….i dont understand patient get mad because they have to wait to get their blood done, they expect to run in and out, but guess what there may be times when u run in and out but then its time when u have to sit and wait..but you call and complain on that but when you r to your doctor office you sit there and wait, you dont go to the desk and say how long will it be before I can see the doctor, no u sit and wait until your name is called…Now i have my blood drawn at Quest, it takes them a whole week to get results to you doctor, labcorp take at least 24 hours to get results to ur doctor..ok you call your doctor and the results are not there, umm nine out of ten the results r there, the nurse could have misplaced them ant thing could have happen to them..i use to work in a doctor office, i use to due lab, placing them so the doctor can sign them, i have put labs on wrong charts, doctor signed then and mixed then up with other papers on desk..lab corp is good with getting results to doctor and guess what if the doctor say they never recieved them, they call call the lad and have the results faxed directly to them..so it no excuse …..so people stop making like LABCORP is so bad..
My recent experience with labcorp @ 350 westparkway ste #104 in euless tx was truly the most horrible healthcare experience that I have ever encountered. I am an avid coffee drinker who hits the cup as soon as my eyes are opened,(can’t function without it). I have recently had a heart attack and had to have 3 stents put into my right coronary artery and had extremly high off the charts cholestorol and triglycerides, It is time to retest my levels to see whether treatment I’m receiving is working for me. Due to my not having my daily dose of caffiene, I just grabbed the lab work orders and hit the road with nothing but a large coffee in hand for after the blood work. As I walked into the clinic (if thats what you wanna call it) I was very rudely told I couldnt have my coffee in there, so I took it outside and disposed of it. As I returned to the office and didnt even hand her the paper yet, she said i need your insurance card. I tried to explain that all the info was on my orders and that without caffeine I had forgotten everything accept the order. She again very rudely responded she could not help me without it. I even told her I would Pay cash for the test if that was the big issue, She again very rudely responded with a no we cant help you. Its not like I was there for a drug test or paternity test I was there for a very important procedure. I understand the policy but give me a break she didnt even look @ the orders she just refused to serve me, Is this Labcorp policy or was the employee just peaved cuz she was working on a weekend. I too am in the customer service industry. and would never allow my employee’s to mistreat a customer. My policy is the customer is always right no matter how wrong you believe they are. I will not be returning to labcorp as a customer, I will be going to my family physician for any labs I need in the future.
Heart Patient, Please think about this – Did the tech seem rude because she was rude or becuase you were a few quarts low on caffeine? Stan dard Operating Procedures dicate all appropriate paperwork be turned in PRIOR to any blood work ot other testing. Bloodwork is done on fasting samples. Even coffee is not permitted prior to bloodwork. This particular drawstation is slated for remodeling in the near future. It is unfortunate that this has colored your view of the company. I can assure that ALL labs have issues. I recommend, if your doctor’s office does a good job, continue to have it done there. A truly good phlebotomist is hard to find. Labcorp does have truly good ones as well as truly bad ones (the same goes for Quest).
Lab corp gave DNA results of no match to parents of a child. There is no other possible results as this is the only possible parentage. When both parents are tested and the child tested. When I walked into the back room where the testing takes place, the swabs were laying on her desk, there were three envelopes where the tested swabs were to be placed in and it was done. The swabs were just laying there being contaminated, the envelopes were open, letting particles possibly going inside. As soon as it was over, I told my family, And as I suspected, the test results came back negative possibly due to the poor sample taking proceedure and possible containation, when there is absolutely no way possible for my daughter to be anyone elses’. This is one more incident of poor sample abtaining procedures.
Oh my goodness. I understand that we all have good and bad outcomes at any place we go be it a Lab, hospital, doctor or even your local supermarket. FIRST AND FOREMOST LET ME SAY, RUDENESS SHOULD NEVER BE TOLERATED! However, we have to get out of this “fast is better” thinking. Do you want your work done fast or right? Wouldn’t a happy medium be best? The people who work at the collection sites have bosses just like anyone else. They have policy and procedure to follow as well. If that is what you disagree with then contact a supervisor or manager, don’t take it out on the person who has no power to change anything. If they are rude call the supervisor who can correct that problem. Just do it in a resonable and constructive way. Complaining on a blog where you have mis-spelled words and just look like a raving, uneducated nut does not help your case. Everyone makes mistakes. No one is perfect. Are you perfect in your job? Have you ever made a mistake? Who yelled at you for it? Is that why you’re so bitter now? Good grief people resolve your issue. Go through proper chanels. If no result meets your satisfaction, don’t go back to LabCorp. You have a choice. You were not forced through the door nor are you forced to stay. Just like any other company I am sure they want your business to continue but if not then that is YOUR CHOICE! You don’t think they treat their employee’s well? Quit! Don’t try to get a job with them. In this economy I am sure there are plenty of people who would be happy to take a job. In any case just remember we all make mistakes. The point is how we correct those mistakes. You get more flies with honey than you do vinegar. Be nice for goodness sake, be patient. If your issues still are not resolved then take your money, time and business elsewhere. You have choices. The person behind the counter is just doing the job they were trained and told to do. They are trying to hold on to that job to support themselves and their families. Maybe just think of that before you start cussing them out. Ok, I’m off my soap box. Be blessed, make good choices and remember everyone answers to someone.
This morning at 06:50, 18 people waiting outside the door. We open at 07:00. Yes 18, I counted them. The last person to sign in wants to know if we can omit the registration process because she does not think that she should wait. Then throws a fit because she has a past due balance of $1,900. Wants us to call her insurance company and find out why they are not paying for services rendered. Professionalism and manners were used on this individual to no avail. What does she do, calls our manager and reports that she waited two hours and we refused her service. We LabCorp employees protest. We are sick of rude impatient people who accuse us of being minimum wage, uneducated idiots. People who have selfish natures that they think because they cannot have it their way, complaining is the best way to go and possibly put our jobs at risk. “It is too cold”, “It is too hot”. “Why are there so many people here” (dumb question), Yup and my favorite “Is that a clean needle” Oh my god! is all I can say. How about “Will my insurance pay for this”. I don’t know, call them and find out for your self, or am I the only one on earth that read the insurance guide on my coverage. Be nice to me, be courteous to me, how are you gonna get the blood. They are just a few comments that WE hate. We are nice and courteous. Have all you moaners and complainers ever heard of the following two sayings. #1 Do unto others as you would have them do unto you. #2 You can’t paint everyone with the same brush. Yup, there are good and bad in every site. But as far as pain in the ass patients, they tend to outweigh the good ones these days. Yet we keep smiling and treating people as we want to be treated. We value their patronage and our jobs. You the patrons expect good service from us, well how about you come into the site with a different attitude. We are only human and you do not have the right to abuse us. Believe me karma comes back around.
Labcorp employee came to my employer to do a randon drug testing. There were fifty employees to be tested and the Labcorp employee only brought 13 urine cups. The Labcorp employee collected my urine sample poured it into two tubes but I never saw her put a label on them. The next person to be tested was already in another bathroom stall before I was out of the bathroom. The Labcorp employee didn’t put her labels on her tubes either. The whole thing was a mess. We had employees waiting in line told not to leave line that was unable to clock in that morning.
Finally our employer decided to let the rest of the employees go to work. Later I found out three employees were let go for having a postive drug test for THC. One of them was an older woman that didn’t even know what THC was. I’ve kept in touch with this woman and her hold live has been turned upside down. If you don’t put a label on the urine right away how do you know who it really belongs, too.
@CELIA
BRAVO!!! I am a current employee at a psc and I understand exactly where your coming from.
Celia and the other “employees”: Are you guys kidding? You pull out every bad lab cliche and throw it back at the patients that pay YOUR salary? You are complaining about your CUSTOMER’s attitudes? Where is your compassion? Do you think you are selling cars? People are nervous, they’re scared, they are sick. Your unprofessional statements and sentiments are disgusting. You should be ashamed of yourselves. You work for a joke of a corporation that only cares about money. The fact they would hire an idiot like you says it all. Blaming parents for scared kids, patients for questioning sanitation? Poor you! The nerve of these ungrateful creeps questioning your advanced degree in phlebotomy. This company you work for is to blame for the amount of patients you have to draw and for how hard you have to work, not the patient. Take your anger out on them. Don’t give me this B.S. about calling corporate if you have a legitimate complaint. You know they don’t want to here from some patient. They won’t even listen to their own employee’s complaints. I don’t even beleive the above posts are phlebs- I think they are manager’s comments filled with the same old tired cliches. I worked for this company and saw and experienced hundreds of incidents. This website confirms that it is company wide across America. What a sad sad joke. The statements above are right about one thing: Don’t take your anger out on the front line employees at PSC’s. Recognize that it is the corporate culture. Shit runs down hill and the guys on top are full of it. Charlatans, evil pure and simple. Greed that will knowingly hurt people, exploit employees, and smile and say “we care” and “contact this one or that one” to follow up complaints. Only the burning fires of hell will resolve the complaints that branded the souls at the top of the LabCorp hierarchy. Bring some hot dogs, it’s gonna be a long barbecue, chief.
AND I don’t believe for a second, Celia, (if you DO exist), you treat the patient professionally and smile through ALL the nonstop abuse that is heaped upon you. You are too busy counting (Yes, you counted them) how many pains in the…uh I mean patients you had waiting at the door at 0700. I find it hard to buy that you are “nice” and “courteous” with all the pent up anger you spew above. Are your teeth clenched when you answer the question about the needles being clean- AGAIN? Do you twist the needle just a little bit, dig just a little more for the vein on the little old lady who complained about the temp (even though she has a 9.0 Hgb and a raging infection that is making her a lot colder than heated up overworked poor Celia)? Come on Celia, be honest…Don’t you get off, just a little, on the pained look on the pretty girls face when she’s holding her perfect little baby just before he screams as you jab the fingerstick just a little harder than you need to? Hey, it’s a job I understand. You got your certificate, you’re a professional, swishing around in your lab coat. Too bad you are a part, a symptom, of everything that has gone wrong with healthcare in America. You drank the koolaid and became part of the lie that is LCA. There is a long line at the fiery pit. Don’t worry, the wait won’t be nearly as long as your patient’s.
@david
You are such a moron!!! Are you kidding? We ‘idiots’ put up with a lot of BS from patients.
Okay your doctor gave you some news that was not that great, or it may have been devastating, but that does not give you the right to come into the lab, where there may be other sick, nervous and scared patients, and make our day as well as theirs miserable by slamming clipboards(you don’t have to sign in if you don’t want to), throwing the requisition in the window when it is clearly being reached for, and biting off our heads when we request a balance to be paid. I suggest the patient go home, to church, or wherever needed to get encouragement, comforting or love in order to avoid being rude, obnoxious and arrogant with the people who are going to provide a service. I get un-nerved also when asked about ‘clean needles’. If you honestly feel that a needle is unsanitary, why continue to put your arm up, for a dirty needle to be inserted, introducing God knows what into your bloodstream and run the risk of being extremely sick or dead!! Patients have choices. Furthermore, the nervous patients pay attention to every move the pst makes, therefore it is clearly seen where the needle is coming from, not the floor, not the trash, but from a box of unopened needles. Who are you to tell Celia what she does or does not do? If she says she treats her patients with courtesy—she does, just as I do. On scared children, most times, instead of the parent being a help in the process they are a hinder. They cry, they tell the child ‘they won’t feel a thing’, they make noises as if they are the ones getting stuck. The white coats aren’t what scaring the children, its the parents being overly dramatic and annoying. I don’t mind complaints, when the patient LIES is what gets me. A recent complaint of the worse kind was a patient waiting 2hrs for services. I have been here at Labcorp for 8yrs at the same patient service center, never has anyone waited 2hrs, 20min. at the most but two hours, blatant LIE!!!! After reviewing the sign-in sheets and requisition timestamps that lie was discredited, as it should have been. As I forementioned, patients have choices. He should have left and came back later that day, the next day, or never. Instead he waited the two hours. Whatever!!! I take it you have much experience with sticking needles in your own arm, since you feel us ‘Idiots’ are incapable of doing it. So go ahead. Have at it. Good day.
Wow, so much anger. How can you possibly be pleasant and caring to patients? You rave and rant and complain about patients like a lunatic! You can’t possibly stop all this anger and resentment from coming out in your language, attitude, and actions when you are interacting with patients (who, again pay YOUR salaray). You are too blinded by your own anger to be objective- so keep blaming your patients for your unhappiness. It’s all their fault. You are right, the customer is wrong. I feel bad for anyone that has to stick their arm out for any of you hack “employees”.
“If she says she treats her patients with courtesy, she does, just as I do”–
You barely even mention what is the most important point HOW YOU GUYS TREAT YOUR PATIENTS. You are full of crap. You don’t rant and rave the way you guys do in the above posts and then act like a pro. You know it, I know it, and anyone who reads your hateful rants knows it too. I’m sure you think your sarcastic “May I help you, Hon?” type condescending “diner waitress” attitude is clever, with your clenched smile and rolling your eyes at your coworkers, but it’s not. Get out of the field and get some anger management. Stop blaming patients for being human. It is YOUR job to be nice, they are paying for a service. The above comments PROVE every negative statement made about Labcorp made on this website. Blaming the patients….unbeleivable.
And if you think your test results are private–haaaaaaaa….Labcorp routinely faxes results to private residences (by accident of course). Do you think they care? NOOOOOOO. Patient privacy is not even a consideration. One time a whole office’s work got sent to a regular guy….test results with your name, ssn, tests and what you do or dont have. I’ve never seen a company care so little about the patients personal records.
Hey all, I have just been offered a job as a “Specimen Accessioner” at labcorp. Like all jobs I consider, I always do research on the company, its culture, benefits, trade-offs, growth potential, job security, etc. I have been reading almost every post on this site since I was interviewed several months before and have yet to reach a conclusion. There are so many contrasts but mainly negative opinions which seem to influence me a little. I feel despite the words and rhetoric I should still go in and find out on my own. I am pausing of course because i am giving up two jobs just to work at labcorp and their “at will” employment relationship really threw me off; it means they can fire anyone at anytime for anything I deduced. I am one of those who believe that although you can at least try to make the best out of working for a coroporation that doesn’t care for anything or anyone. Anyway, I just want to know from anyone, everyone, to give me any advice on what I should do. I consider myself pretty intelligent and have noticed that the employees seem overworked and there is high turnover at the site I am being hired for based on my own observations before even looking at this site. I take it my position is the next to bottom rung or not involved in any hierarchy at all? Well I go in soon so PLEASE will anyone give me an HONEST and genuine opinion on what to expect? Do I go in and try my best or do I just quit like a scared punk? I would prefer to do the former but I don’t want give up a job I actually like but not in my field just to get fired in a month.
I used to work for Labcorp Patient Billing (Call Center) several years ago. It was pure HELL! I cannot tell you how many calls were due to someone just not reading the patient’s Explanation of Benefits, tests not performed and insurance was billed, billing incorrect insurance when we have a scanned image of the insurance card, etc.. I could tell sooo many stories it’s pathetic. It was all about meeting our credit card goal of $700/day. I don’t know if that amount has changed. Our talk time was 2:15 minimum. That is CRAZY if you are supposed to be accurately receiving and filing information AND delivering optimal service. My supervisor told me I was too analytical and that majority of the patients were liars. I tried unsuccessfully to transfer out of the department. That department has such a high turnover, transfer requests are looked down upon. Finally, I quit.
I have returned to the company – different department. I am reminded of why I left and I am planning on leaving again never to return. I am actually in the department that interprets EOBs and bills accordingly. I was recently approached about a billing issue in which per the EOB patient responsibility was a said amount. Well, one test was not covered and per the contractual agreement with that particular carrier, the amount should be included in the PPO write off. I was told to bill anyway because we performed the test and should be paid. NO! Some carriers permit you to bill, others do not. It all depends on the insurance company. If it says per the insurance not to bill, don’t bill! So, even in this department it’s about production and money. I’m OUT!
I must mention there is a hint of hope. I don’t know if an executive received heads up about this website – who knows. LabCorp is REVAMPING! The company is LISTENING to the employees through this whole process and it’s actually pretty cool. By the way, survey results indicated customer service is a HUGE issue. So, much luck…I have absolutely no desire to see it through. I just hope the results are promising.
labcorp complaicant from management down. recently watched employee fill labcorp van with gas, he then dropped nozzle on ground and flagged wife to come fill up her truck. tried to report, but calls are not answered or returned. AZ 98090
Just a note here to the Labcorp people about patients having a choice to use Labcorp or take our buiseness elsewhere. My insurance company has an exculsive contract with LC and I DO NOT HAVE A CHOICE TO GO SOMEWHERE ELSE.
I spent all day at a Lab Corp facility taking a blood test that required eight draws at hourly intervals. It was excruciating, to say the least. Lab Corp employees FORGOT my blood samples in the centrifuge overnight and tried to pretend that the samples were lost. Eventually the truth came out and the supervisor at the facility could not have cared less that EIGHT vials of my blood were wasted and that I had wasted an entire day at their facility getting stabbed by totally coarse, uncaring individuals who had the nerve to get mad at me after one of them hit a nerve in my arm and made me scream out in pain. The employee who forgot my blood samples wrote me an apology on a sheet of SPIRAL NOTEBOOK PAPER and that was the extent of their taking responsibility for any of this. And? They had the absolute nerve to still bill my insurance company for this fiasco. If I hadn’t been in such poor health at the time, I would have sued them and regret very much that I didn’t. My current insurance contracts with Quest and I couldn’t be happier.
good luck @ quest. I used to work for LC and now I am at quest. to tell you the truth I’d rather go back. Quest is the filthiest place i have ever worked for and they do so much crap and cover it up. Im surprised I havent found a website for Quest complaints yet. Right now we are being sued for fraud. im trying to find another job to get of there.
I have interviewed for a manager position at the corporate office. Does anybody know the salary range for grade: 9?
Any thoughts on how the corporate office in Burlington opperates? I would love some feedback.
@John, its unfortunate that no one spoke up & requested that a label be placed on the urine specimens. There’s incompentency in every profession but we all need to take responsiblity. The older lady that was fired that ‘tested positive’ could have had her physician re-test her & challenged the results if she wanted to keep her job. Perhaps the same people that tested positive was from the same sample–She shouldn’t have just accepted the results that ‘changed her life’ without a fight.
I worked for LabCorp for over 17 years…before it was LabCorp. I left on my own. I was tired of a lot of office politics in the location I was in. However…I will say…..to everyone who has posted and all the rants and raves….you are going to get good people and bad people everywhere. I working in customer service and you would not believe some of the ignorance that came from the doctors offices. They will order tests and not know how to read the results. They give a copy of the results to patients…lots of times the elderly and when the patient asks them what it means, they tell them to call the lab. Labcorp has a strict policy on not discussing the results with the patient, that is for the ordering physician to do. Patients would get upset when they wanted to discuss their bill and we would have to give them a number to the billing department. The billing department takes care of these things, not customer service, we are not trained in that area. There were locations of Labcorp I would despise to deal with because I felt a lot of the people there didn’t care and were unprofessional. There were also many locations where they would bend over backwards to try to help any way they could. One thing I found out working there all these years…a lot of the time, the patient and the doctors office are not always telling the whole truth. I have nothing to gain or lose by posting this. I left on good terms however I couldn’t stand my supervisor or the one over her and wouldn’t go back if they begged me. I worked with some remarkable people that go through more than you know from patients, doctors and supervisors. If someone says they were supposed to be gone from a location and they are being made to leave late, more than likely they didn’t mean anything toward the patient, they know they are going to be raked over the coals the next day for having 5 mins of overtime……….yes, they do that. So try to remember, most of these employees do care about the patient and try very hard.
LabCorp totally sucks, they have literally managed to delay my employment simply by taking forever to test some pee. You can buy a freaking box of drug test strips at a pharmacy and dip them in your pee to test it, so I am having a hard time figuring out what is taking this Corporation so long to screen. What a pointless company, they obviously cannot even test within each office, they must be shipping the specimens elsewhere, which might be understandable for blood, but for urine, is purely pathetic and unacceptable. Thanks for delaying my employment even longer, and furthering my frustration, LabCorp!
Mitch, depending on where you are… the pee is sent to another site that is specifically for drug testing. Also, depending on what the employer wants tested…that takes time as well. I’m not saying that this isn’t some screw up, I just know that where I used to work…it was sent to a our drug screening lab and sometimes it took over 72 hours, more depending on what was ordered.
Interesting that the lady who was barking about a $7 overdue charge didn’t simply just pay the $7 so her husband could get his blood work done.
Interesting that this same person goes into Obamacare advocacy rants claiming that single-payer is better. Typical of libs who are clueless as to the facts. In Canada(single payer), her husband would have to wait 8 weeks just to see his cardiologoist! Good luck getting any ordered test in less than 10 weeks.
In Britian’s dual system, if her husband needed dialysis and is age 55 or older HE WILL NOT GET IT.
I have major gripes with Labcorp but I’d much rather have Labcorp than rationed Obamacare any day.
GDH
Lab corp is everything that is wrong with health care. They low ball other labs to get exclusive contracts and then they use the cheapest employees, testing platforms, skimp on safety, treat employees like slaves, and basically run the company like a chinese sweatshop to make money. Greed, indiference to patient care, hiding behind an empty corporate shell of fake plastic managers with clenched smiles spouting cliches about caring. Corporate health care at its worst and the guys on top laughing all the way to the bank. Charlatans ruining the nation’s medical care, frauds with no clue or compassion or ethics. How can these guys sleep at night?
Does anyone know about a huge lawsuit going on in Florida regarding sexual harrasment?
I just spent almost THREE hours at the Labcorp in Union City NJ for bloodwork. The wait was par for the course – unless you go on a saturday and get there about 5:30 – 6 in the morning. Then you might get out in TWO hours. And the place was freezing – and no they couldn’t do anything about the a/c.
Here’s the ironic part: a few years ago I didn’t have medical insurance and was being treated through a charity care program here in NJ. Any time I needed bloodwork done I went to the local hospital here in my town and it probably would take about…oh, maybe 20 minutes to wait. Now I’m paying almost $400 a month and I have no choice where I can go for blood tests (are Labcorp and Qwest it??!! There are no other competitors?) and I have to go to this place where I get lousy (the worst!) service and I have to pay for it. The reason the wait is so long is simple – they do not hire enough people to handle the volume. Why? ‘Cause that keeps costs low, profits high. And customers can go to hell.
Casey- look it up on Pacer “Butterworth vs. LabCorp.” Everyone has there eyes on this one. It’s public knowledge and you can download the case and see just how bad this company treats it’s employee’s, especially in the Florida division. This women was a huge patient advocate which is why she no longer works for them.
does anyone know what the starting pay for a phlebotomist is SUPPOSED to be at labcorp????
My husband works at LabWhore and, over the past 5 years working at headquarters in Burlington, NC, has become increasingly more disconcerted and dissatisfied with how this company chooses to run. LabWhore is from HELL. Brad Hayes, the CIO, has a degree from UNCG- no CPA, and of course, LabWhore paid for his useless ‘executive MBA’ from some Ivy League place like Wharton- give me a bloody break. This place sucks. They UNDERPAY unlike anyplace we have EVER seen. They undervalue quality employees- fire the good ones to meet the bottom line (saves them from paying out on a RIF). I cannot wait for my husband to quit this shithole.
Thanks for this site. May the rest of you see the light.
Does anyone know the pay range for grade 8 in North Carolina?
After having a DVT I was told I would have to have weekly blood work and it was crucial it was done in a timely manner. on 9-15 I went to Lab Corp in Newport News Va with a Pink STAT lab slip for coumadin levels. The next day I called the doctor’s office to see if my medicine had been changed. They had not received the results and when they called Lab Corp they didn’t know where they had sent them. It took the nurse in the doctors’s office 1 hour to trace them.
On 9-18 I went for the same test again with the pink slipped STAT request, it was important I get the result back by Friday so I would have my medicine changes over the weekend. Friday night I called the facility that drew my blood and they said they had not received it, they called Labcorp and they said it was still laying on the counter. It arrive at the doctor’s office on Monday morning. It took from Thursday morning to Monday morning for a STAT blood work to be sent. This is ridiculous, I had to go all weekend without knowing if I was taking the right meds or not.
I have been to Labcorp many times and the waiting time is terrible. They take a patient and them come out and the whole staff will chit chat for 10 or 15 minutes, then they will take another pt, etc. not paying any attention to a full waiting room.
I called the main office in Chesapeake to complain but they have never returned my calls.
There has to be someone that can be notified of the sloppy, no care, health endangering happenings that go on at this place.
If anyone knows of such a place, please post it.
I worked in a lab at the VA Medical center and I know it does not take that long to process a patient.
Lab Corp…haha, all you can do is Laugh @ the imbeciles who work there…I believe their operators that you talk to in Billing must be outsourced, probably India..they give you scripted answers….only thing they say is ” call your insurance provider, they have the answers” no matter what you ask them!!…so….well I gues it is believable ,,,bottom line, with all the complaints and patients not paying their innacurate bills,,,I am just never goig to pay my bill…thats all…Yes Lab Corp “whore Corp” can go to hell!!!
“LABCORP BENDS PEOPLE OVER”….Patients and Employees…my Husband worked there for 18 monyhs…finally could not take the inneptitude he observed in their office and several of the Labs he visited.
Every letter of complaint should be carboned to both the doctor using the service and the attorney general of the state. In many markets it appears this company has a monopoly and is abusing its market power to extort money from the ill.
LABCORP should change it’s name to LABCRAP, because that is truly what they are…CRAP. I worked for many years as a sales rep for a local regional lab. All I needed to see was a labcorp box outside of a doctors office and I knew instantly that I had a sale. It was pretty easy to get doctors to switch from labcorp to another laboratory. atrocious service and lot’s of arrogance. extremely impersonable and indifferent. In my area, doctors use them because they have to due to exclusive arrangements they make with insurance companies and HMOs. LABCRAP…YOU STINK!!!!!!!!!!!!!!!
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From: francisvillanueva@hotmail.com
To: media@labcorp.com; investor@questdiagnostics.com
Subject: FW: LabCorp’s Federal Law Violations
Date: Thu, 12 Nov 2009 20:18:24 -0500
i inquired about federal law violations and they fired me today and are using me as a scapegoat for some type of billing issue, i guess some type of insurance fraud…
they refuse to put anything in writing…
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From: francisvillanueva@hotmail.com
To: jonesj2@labcorp.com; jonesaj@labcorp.com; jonesd11@labcorp.com; diamanteelite@aol.com; lindsaydecatur@yahoo.com; adamonj@labcorp.com; adamsa6@labcorp.com; leea5@labcorp.com; adamsa1@labcorp.com; adamsa@labcorp.com; adamsc@labcorp.com; adamsd2@labcorp.com; dionnedms@yahoo.com; adamse@labcorp.com; christieadams72@yahoo.com; adamsg@labcorp.com; adamsg3@labcorp.com; hbrooken1982@yahoo.com; adamsj6@labcorp.com; adamsj5@labcorp.com; adamsj2@labcorp.com; adamsj1@labcorp.com; kari_adams87@hotmail.com; adamsl1@labcorp.com; lmadams20@aol.com; adamsm@labcorp.com; adamsm1@labcorp.com; red27610@yahoo.com; kemmerr@labcorp.com; sandyathome8@aol.com; sherri_adams@comcast.net; matthes@labcorp.com; adamss2@labcorp.com; tenaya4875@yahoo.com; adamst@labcorp.com; adamst1@labcorp.com; adamsoc@labcorp.com; johnsof@labcorp.com; madambs@labcorp.com; geomc11@yahoo.com; sdbjohnson2@gmail.com; johna@labcorp.com; claireljohn@verizon.net; johnd@labcorp.com; johns@labcorp.com; johnsc@labcorp.com; johnsc8@labcorp.com; cindy.johns@esoterix.com; johnsej@labcorp.com; dickena@labcorp.com; aishanq@hotmail.com; johnsa7@labcorp.com; johnsa1@labcorp.com; johnsa2@labcorp.com; allisonm.johnson@yahoo.com; bravo.alma@gmail.com; angela2849@att.net
Subject: FW: LabCorp’s Federal Law Violations
Date: Thu, 12 Nov 2009 12:11:31 -0500
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From: francisvillanueva@hotmail.com
To: taj727@comcast.net; jonest8@labcorp.com; jonest6@labcorp.com; jonest1@labcorp.com; jones9511@hotmail.com; jonet18@labcorp.com; jonest7@labcorp.com; jonet17@labcorp.com; marqnme@yahoo.com; ttcakmx@homail.com; jonest@labcorp.com; jonet14@labcorp.com; jonest4@labcorp.com; jonet13@labcorp.com; jonest3@labcorp.com; jonesw2@labcorp.com; jonesw1@labcorp.com
Subject: FW: LabCorp’s Federal Law Violations
Date: Thu, 12 Nov 2009 11:53:10 -0500
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From: francisvillanueva@hotmail.com
To: akingbc@labcorp.com; medlinj@labcorp.com; selkimoosehead@hotmail.com; amanda_king03@yahoo.com; kinga1@labcorp.com; aking10217@aol.com; kinga@labcorp.com; kingb@labcorp.com; cking0706@yahoo.com; kingc@labcorp.com; graham21476@yahoo.com; kingd1@labcorp.com; kingd3@labcorp.com; kingd6@labcorp.com; kingd4@labcorp.com; kinge1@labcorp.com; kinge@labcorp.com; kingg@labcorp.com; tylaine25@yahoo.com; kingj2@labcorp.com; kingk3@labcorp.com; kingk2@labcorp.com; kingk@labcorp.com; kathylking57@yahoo.com; kingk1@labcorp.com; kingl1@labcorp.com; kingm@labcorp.com; mjk1010@aol.com; kingn@labcorp.com; kingr@labcorp.com; teers@labcorp.com; kings1@labcorp.com; kingt1@labcorp.com; kingt6@labcorp.com; kingt4@labcorp.com; kingt@labcorp.com; mollyangelwings@yahoo.com; kingw3@labcorp.com; rockets123@netzero.com; dena_tampaboi@yahoo.com; kingdow@labcorp.com; spenkingcarn@hotmail.com; pilkinc@labcorp.com; mrs.mia.stocking@gmail.com; danielspikings@sbcglobal.net; hayesg@labcorp.com; dhayes15728@dcc.edu; mulberryleaf@live.com; heat69_1999@yahoo.com; hayes.kd@gmail.com; kris_hayes84@yahoo.com; hayesl@labcorp.com; missya4258@sbcglobal.net; hayesp@labcorp.com; rkhayes124@yahoo.com; hayesr1@labcorp.com; hayess3@labcorp.com; hayess@labcorp.com; hayesv1@labcorp.com; hayesb@labcorp.com; trigghm@labcorp.com; mercedesnemo@yahoo.com; ivelinda777@yahoo.com; fonsecl@labcorp.com; yudelkisfonseca@yahoo.es; andera2@labcorp.com; avonsha2@yahoo.com; andera3@labcorp.com; andera1@labcorp.com; anderb2@labcorp.com; anderb1@labcorp.com; brooke.anderson@esoterix.com; canderson@labcorp.com; anderc2@labcorp.com; cheryl.anderson@shps.com; cris_1819@yahoo.com; jaevonny1124@hotmail.com; andersd@labcorp.com; elizabeth.anderson125@yahoo.com; liljunebug8@yahoo.com; clarke@labcorp.com; andersi@labcorp.com; anderj9@labcorp.com; anderj3@labcorp.com; anderj8@labcorp.com; vwjla@comcast.net; binkley23@hotmail.com
Subject: LabCorp’s Federal Law Violations
Date: Thu, 12 Nov 2009 11:45:14 -0500
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From: francisvillanueva@hotmail.com
To: anderb2@labcorp.com; anderb1@labcorp.com; brooke.anderson@esoterix.com; canderson@labcorp.com; anderc2@labcorp.com; cheryl.anderson@shps.com; cris_1819@yahoo.com; jaevonny1124@hotmail.com; andersd@labcorp.com; elizabeth.anderson125@yahoo.com; liljunebug8@yahoo.com; clarke@labcorp.com; andersi@labcorp.com; anderj9@labcorp.com; anderj3@labcorp.com; anderj8@labcorp.com; vwjla@comcast.net; binkley23@hotmail.com; anderk1@labcorp.com; anderk4@labcorp.com; anderl4@labcorp.com; anderm1@labcorp.com; cyto_shell@yahoo.com; anderm5@labcorp.com; blacklikeme36@yahoo.com; mhanderson1@yahoo.com; anderp1@labcorp.com; pander0246@comcast.net; randerson@uslabs.net; andersr@labcorp.com; anderr1@labcorp.com; anderr2@labcorp.com; sabrina722@msn.com; sherrianderson1@verizon.net; anders8@labcorp.com; sanderson@labcorp.com; tam704@yahoo.com; tanekaanderson@yahoo.com; trene.monique@gmail.com; andersb@labcorp.com; tinaterranova@yahoo.com; sanderl@labcorp.com; dvsaj@aol.com; alexis6062360623@yahoo.com; a.davis86@yahoo.com; davisa2@labcorp.com; godhigha@labcorp.com; davisa4@labcorp.com; davisa1@labcorp.com; davishayden25@yahoo.com; bjdavis430@aol.com; davisb@labcorp.com; davisb5@labcorp.com; davisb8@labcorp.com; davisc2@labcorp.com; davisc5@labcorp.com; ajdavis1993@aol.com; davisc7@labcorp.com; cynthiadavis129@yahoo.com; davisd3@labcorp.com; davisd2@labcorp.com; davisd1@labcorp.com; yonnamox6@yahoo.com; davise4@labcorp.com; davise1@labcorp.com; davisg@labcorp.com; davisg1@labcorp.com; davish1@labcorp.com; davisj4@labcorp.com; davij10@labcorp.com; allstar1351@hotmail.com; davisj@labcorp.com; davij11@labcorp.com; scarred8325@gmail.com; stargazer@znet.com; karenmariedavis16@yahoo.com; kdavis978@yahoo.com; kechiad@yahoo.com; eagleeyez15@hotmail.com; davisl@labcorp.com; davisl1@labcorp.com; davisl2@labcorp.com; cissydavis@msn.com; davism3@labcorp.com; mjdavis8903@yahoo.com; davim15@labcorp.com; davism1@labcorp.com; micheleanndavis@sbcglobal.net; davism@labcorp.com; bigmoneyred52@yahoo.com; davim12@labcorp.com; noeldavis@tmail.com; davisp@labcorp.com; pdavis0616@yahoo.com; davisp1@labcorp.com; raeluvsharleys@yahoo.com
Subject: LabCorp’s Federal Law Violations
Date: Thu, 12 Nov 2009 11:40:56 -0500
As an employee of Lab Corp everything your saying is true…now they have resorted to asking people for their credit cards to “pay for any balances their insurance may not cover…”? This charge that is now put on their credit cards went from $10; to $25; then to $50 and now they want us to put $100. For people that read this….JUST TELL THEM YOU DON’T HAVE ANY CREDIT CARD. They cannot refuse to draw your blood if you have insurance!
They give “incentives” to their employees for badgering the number of credit cards they capture; they also give incentives to employees for taking payments on accounts if there is a balance owed before they will draw your blood for any tests.
Not to mention how rude they are. Many of their supervisors use tactics that would be considered to be “hostile” to fore their workers into producing. As you see the supervisors get even BIGGER bonuses from the front-line workers efforts.
There is a lot more that could be said about them…and truth be told–mostly negative! They don’t want their people working overtime, yet they want them to get all the patients in a day they can. They also schedule their “mandatory meetings” for employees on the weeks that there are holidays so they don’t have to pay them ANY overtime for that week…using up that precious family time for nonsense meetings that are non-productive, and a waste of time!
I went there to leave a blood sample and was treated well by the two people with whom I came into contact. However when I got home and produced a stool sample that is when the shit hit the proverbial fan. All puns intended. There was no mailing envelope approved by US Mail included as the delivery envelope indicated there should be. When I went to the Lab Corp office there was no drop box. When I called the 800 number they could not provide me with a drop box within a 25 mile radius. So I just went back to the Lab Corp office and taped the specimen to the door. I also wrote a letter to my doctor and to the headquarters of Lab Corp and to Blue Cross and Blue Shield. You see this is Sunday and we leave for Hawaii at 6AM monday morning and what do I do with a specimen of feces????
Hello,
Does anybody knows the email address for Dr. Allan Taylor who is now the head hancho in the Dallas lab. Thank you so much.
Oh just WAIT until you hear what they are doing now! They are “double booking appointments”! So every 15 minutes there are TWO people booked for the same time! Now doesn’t THAT make sense? The poor people that are “walk in’s” get screwed royal!!
I worked as a tech at LabCorp for five years, and I thought that they were pretty screwed up as far as work quotas, a senseless need to consolidate, unanswered questions, etc. But let me tell you that having just finished three years at Quest Diagnostics, I can with some certainty say that Quest is the queen bee to Lab Corp’s drone. I have never seen such ignorance, and fatuous incompetence as was demonstrated at Quest. They feel that they are a law unto themselves and should not be obliged to conform to something as silly as, say, the law. Pressure to meet quotas, lost or ruined specimens, flat out lying to clients, I saw it all and so did they — and they did nothing but fire the people who tried to stand up for quality health care and who just did what was right. The concept of right and wrong is not in their business model despite the money they pour into propoganda/PR.
I understand that a group of employees has been talking with an attorney (in Florida) about a class action filing. They don’t care if they get a penny, they just want them upheld to the laws. But if you REALLY want RUDE–do to the facility in Orange City Florida that will put the icing on the cake! They should fire the manager in that facility!
Look about the credit card captures…I could give two or three shits about the incentives..I think that trying to ask people for there credit cards when they have insurance is downright highway robbery…it is an option to give your credit card but our coporate buddies at labcorp don’t want us to tell the patient that it’s optional. Only until they have a shit fit is when we tell them it is. Well you know what as an employee I will continue telling the patient it’s optional cause it is. What is Labcorp going to do fire me…Fuck em they do not want me collecting unemployment so I know it won’t happen. And even if it does I will not shut up about it…I’m so tired of all this bullshit…as far as the patients owing money they have to pay what they owe of course That I will agree on, but to say that we get motivated cause of incentives hell no I rather just do my job and not get chewed out by a patient cause they owe money or do not want to give there credit card. I prefer peace of mind at work and not have to be forced to ask the patient for moneys they do not want to give. I put myself in there place and believe me I would not want to give my credit card either…not cause I’m afraid of theft just cause I do not have money to give…anyways labcorp sucks you rule…got to thank my former managers Ana garcia and Robert Blanco for being a part of why this website was created. Even though I think the person who created this website has nothing else better to do..I still give him props for trying to bring down a corporate giant but a little word to the wise my friend It will not happen guy believe me…but hey at least we can voice our frustrations. Thanks Labcorpsucks.com your the shit!
I just fininshed reading all of these comments and the personal story of the creator of this site and I jus have to laugh.
I work for LabCorp and I’ve worked for Quest as well. I worked and work with a lot of intelligent and compassionate people. The spend there day, in whatever capacity, serving our clients and patients. The old saying “you can only please some of the people some of the time” definately applies here.
You folks need to get a hobby. Maybe get a cat or take up golf. If none of those things take up enough of your time, maybe you should move to Canada. Must of these complaints are ridiculous and are just good ol’ fashioned American entitlement. I’m sure that none of you have to work for a living and must be independently wealthy. Of course if you did work in any field the has some aspect of customer service you would be very much aware that there will always someone complaining, sometimes loudly, about something. It’s the American way!
They dont pik up the phone..like… ever
i am going to have to walk in, for my employment drug test…
which looks like ill be waiting for 3 hours??
and now im a tad scared theyll mess up my urine with someone or w.e because of no label firing of an employye story above.
Lab corps starting billing me for something that never even happend. I keep calling 1-800-845-6167 during their business hours & I can not get anyone to answer my calls. I’m just on hold, I waited for an hour on hold and no one ever picked up. So these employes that work for labcorps that are complaining an saying they answer phones & are a professionally ran business are full of it. That is no way to run a business, I’m getting charges $308 for a test that never happend. It’s pretty funny they only take credit cards or checks, never answer their phones, & they only have a P.O. box and not a address. Honestly it sounds like a scam, they aren’t getting a penny out of me. If they are a true company, their a company ran by scum with a bunch of unprofessional idiots!!!
I find some of the “defensive” posts very funny. As the spouse of a former employee and friend of current employees, I get to see alot of things on the outside looking in. The management of this company, especially at the non-corporate level, have little to no idea of how to supervise others. The team leads have no support of their employees and show the same lack of support to the employees. They do not want to get involved in inter-office problems, unless it gets past them in the chain of command. Problems aren’t handled until someone on a regional or corporate level finally shows an interest in the problem. Labcorp also has it’s own variations of labor laws. Staff will go all day without breaks, they will understaff locations and expect wait times to be at a minimum. And to top it off now, they don’t have to follow the national Whistleblower laws.
Example: (true story) – recently 3 employees at a Labcorp draw center were having a lot of issues with another employee who was rude, obnoxious, and down right mean to everyone, including patients. Reports were filed to the team leads on multiple occasions by all 3 employees. The team leads and supervisors came in on multiple occasions to “speak” to all employees, but each time nothing was resolved. The problem employee continued to berate her fellow employees, cursing & screaming in front of patients with no regard. The other 3 employees finally video recorded this employee, via one of their cellphones, on a couple different occasions during her rants. During these videos you can clearly see this employee screaming, yelling, cursing, and threatening the staff. These videos were sent to the next level of management and these managers had a sit down with each of the staff members and told each that the problem would be taken care of. Their solution to the problem: split ALL the staff up and send them all to different locations. So because of this other girl, the ones that did work well together and had no previous problems, are now all being split up and sent to locations farther away from where they live. The ONLY thing that anyone seemed to really care about was the video itself. A regional manager actually called to make sure no one else had a copy of the video. They threatened the staff who made the videos, actually saying it’s illegal to videotape someone without their consent but the actual law states (for this state) that only one person in the conversation needs to consent to the video taping for it to be legal. (I actually have a copy of each video, holding them in case things get worse).
So, for the corporate cronies on here, who see labcorp through rose colored glasses, explain to me how a company can totally disregard the needs and issues of their staff, especially those that actually want to do right by the company. I myself am a supervisor of staff, supervising 100s of staff at one time, and I make sure that my staff not only know who is in charge but respect me at the same time. I respect all of my staff and will quickly handle a problem or a situation as it arises, which most highly productive supervisors will do. I wanted to share this story with all the “Die Hard Labcorp” people to show you that there are disgruntled non-employees as well as disgruntled employees. I won’t even get into some of the actual problems that I, MYSELF, have had with Labcorp. Take off your glasses and open your eyes at the corporate level. Eventually, the negative image you are receiving is going to come back and haunt you.
Dont you guys have anything better to do than b**** about every little misfortune you have? Labcorp is an awesome lab, with very knowledgable staff. Obviously no company can hire a complete staff of the friendliest people in the world, when impatient people can’t sit their a** down and wait.. we have to put all your information in our system in order to bill correctly, and sometimes patient have 5 insurances and only provide 1… That’s your own damn fault. Give it a rest and maybe find a someone that can put up with your s***.. then maybe you won’t need to complain. And to the ex-employees, get over it and go work for another lab, unless you got fired from there too and made another website of non-sense.
I have a headache from reading all this crap……and I just lost 15 minutes of my life that I will never get back. If you have that much of a problem with LabCorp, seek the advice from an attorney.
went to Labcorp for routine medical tests today. 1217 East Ave, Sarasota
When I arrived there were several elderly patients arguing with confrontational Labcorp employees that they had provided urine samples while the staff insisted that they had not. One elderly man stated that he witnessed his sample being stolen.
When my turn came, my blood was drawn and I was handed a cup and a plastic lid that looked like a paper coffee cup. It had my name written on it with pen, no number. I was told to go into a bathroom. The bathroom was filthy and there were numerous puddles and spots of urine on the floor, the counters, the sinks. There were also several rings of urine left by previous cups on the counter. It was apparent that the urine was from numerous persons.
I was not given an alcohol wipe or instructed to wipe my hands. The woman scolded me for handing her the cup and told me to leave it on the dirty counter. I told her that the bathroom was filthy and she said someone clean it later.
The employees there were morbidly obese, confrontational, rude, and appeared to have a limited intellect.
I am 50 years old and have utilized the health system in several states, Mexico, Central America and South America. I have never witnessed such a bizarre situation and unsanitary conditions in a healthcare facility.
This facility is below third world standards and I do not feel comfortable with the integrity of any results. I have photos of the disgusting conditions.
Luckily I have access to quality and sanitary health care in South America. This is a 4th world clinic or more like the movie Idiocrasy. I say God help the sick and elederly citizens of Florida.
To Lc employee: You obviously are not in touch with reality. LabCrap once was a good place to work. Unfortunately times and management have changed. When the operation manager, Morris Sojdei is telling the staff to stop doing the QA review and just release the batch, there is a problem. When supervisors either leave or are fired because they disagree with his management techniques (or lack thereof), there is a problem. Morris only knows automated analyses. He has absolutely no concept of any testing that requires manual work. The southwest division recently was voted division of the year. What it takes to be division of the year is what division can do the most work with the fewest technical staff. Morris and Allen Taylor, divisional director of laboratory operations, basically refuse to allow overtime. This causes the few supervisors that are still there (one is Morris’s puppet and the other doesn’t even have the proper credentials to be supervisor) to basically live at the lab. Currently there are 5 high complexity departments that do not have a supervisor. Very long term employees, some with over 20 years are resigning due to the harrassment and work policies. These were some of the best techs in the lab. I left shortly after my supervisor departedbecause of the lack of adherence to regulatory requirements and the push to do more with less. Supervisors that left in December and early January still have not been replaced.
They recently lost a high volume and long term hospital because of the changes that have been made. This client was quoted as saying that the Dallas lab was once a good lab but now it fallen and is unacceptable.
I posted my experience on March 19 above. I wish there was a place here to place the disgusting photos I took with my phone
I have an appointment with my doctor to review the results (it has now been 12 days). I phoned the doctors office and they had not received the results and could not find any record of me or results on the LabCorp system.
I feel medical testing is a serious endeavor that requires competent people. This is clearly not the case on almost every level I experienced.
Mike, Unfortunately your experience is not unique. At the Dallas Lab there was a group of 3 or 4 devoted to handling problems such as this. There are systems in place within the lab to track all samples. Unfortunately these systems do not always work. The numbers show that even with a 0.01% loss rate there would be 2 samples lost every day in just the Dallas lab. The Dallas lab is one of the smaller regional labs. Good luck.
Well, I have to say this. I was told by my dermatologist (I have roseas ?) that I needed to go and have my blood work done because the antibiotics prescribed could be or have an effect on my kidneys. The only way they would know is if I had a blood test. The technician told me to go to LabCorp. Okay I went. They took blood as the Dermatology Clinc of North Mississippi had stated on the form I was to give to LabCorp. Now I get a bill from LabCorp for 151.00. It is broken down as follows. Hepatic Function Panel (7) for 41.00 I assume that is the blood test. Now get this one, Antinuclear Antibodies Direct for 86.00 and last but not least Drawing Fee 24.00. And they say they have billed my insurance company but my insurance company has requested information from me. I have not heard from my insurance company yet.
I hope I am not “Antinuclear” ? If I am I hope my antibodies are doing well!
They ordered a liver test for your kidneys? if you had to get your kidneys tested then it should have been a renal panel ordered not a hepatic panel..sounds like you got another problem besides the billing.
I worked for a hospital owned laboratory before being bought out by LabCorp. I have always been a hard-working, dedicated employee. I have always given 100% going in early and staying late. Never being compensated for the time thinking it was my job. After working for LabCorp for a year i developed severe stress and high blood pressure. I was even admitted to Emergency Room with a suspected heart attack. After overnight stay in hospital and stress test i was told that i needed to be on prescribed blood pressure medication and anxiety medication. I have tenure of over 20years, i didn’t want to lose my benefits or lost of pay. My immediate supervisor seemed to only care about what her supervisor wanted. We were being pushed to move patients, ask for credit cards from medicare/ins patients, no breaks, no overtime just work work work. We only had 2.5 employees seeing around 100 patients a day. Patients wait times were over 2hrs. Supervisor just keep saying keep wait times down, collect credit cards…incentive will be given. Mistakes were made because of so much pressure to work with short staff. I finally quit LabCorp…20years service. I know everyone is replaceable but after 20years service that was a hard realization. I am now working for another lab, yes took cut in pay. I am no longer taking anxiety or blood pressure medication. My health is more important than working for a company that neither cares about their employees or the patients. The DOLLAR is what they care about. LABCORP DOES SUCK!!!!!
I was a LabCorp employee for almost 2 years. They fired me on January 4, 2010. They knew that I had some medical issues but they did not want to work with me at all. Only thing Lab corp did was give me deadlines of when they wanted my performance to improve. One month they stated that my performance was good and the next month they stated that my job performance was bad.
My supervisor barely took the time to talk to me and really help me. Now, I don’t have a job and I am constantly struggling to pay bills and keep my self going.
If you have any friends or family that are interested in doing business with LabCorp or working with LabCorp tell them not to do it. The workplace is full of mold and dust. OSHA has been notified on Lab Corp many times. The supervisors and mangers do not care about what the employees are saying.
I to am an employee of LabCorp. I have enjoyed working with them for the last 6 years. Now is a different story. The new upper management must have come from Quest. They believe everyone beneath them are “stupid” they won’t talk directly with anyone below there status. They have either fired or forced out the VERY GOOD middle management and put there work load onto the phlebotomist, along with there daily patient load.
The latest is a upper manager Vizmar Salsido, San Diego,CA.
She is really trying to climb the corporate ladder. She is such a snake she just might make it. She really believes her MBA makes her a good person, so she is quick to let you know it, that is if you are one of the privileged ones she acutely speaks to.
I have also noticed that in the time this new management has stepped in all of the “Black” managers have been let go, fired or forced out. Hum. Bring it on North Carolina . I just hope they get together and file a discrimination law suit and do it soon.
We want our caring LabCorp back. I can only hope that they get bought out soon or the insurance company’s get wise and STOP using them. Maybe then they will listen to there employees and stop firing the good ones and keeping the bad ones.
Oh by the way DAVE KING you suck!!! You are really bringing this company down.
You have turned a good company into a huge piece of shit.
No wonder the patients are pissed. You over work your employees and under pay them.
I go to a Lab in Torrance, CA. I have seen the same Phlebotomist for years. I have watched her bust her ass making sure the “Patients” are made to feel like family. She goes out of her way to help. I have watched her get cussed out, specimens thrown at her, called every name in the book, all the time she stays calm and still trying to help. Now Mr King she is leaving, leaving a job she Loves. Why because of you and your strong arm management. Dumping more and more on her while she sees 80 patients per day by herself.
You Mr. Dave King need to be visited by Christmas past and Christmas future. You and your smarty pants management need a dose of your own medicine.
Were you whiny little kids abused as children? Seriously, who has this kind of energy? Ok, you didn’t have a great experience with labcorp, fine, don’t go back. You sad people act like the employees are out to get you, get off your high horse. The are just trying to get through the day. If you want to argue they will likely oblige you. But if you can pretend for a few minutes that you are a sane and reasonable person you will most likely have a decent experience.
By the way, if you’re going to make up a complaint about a company you should try to get some of the facts straight. That way your fairly tale will resemble reality in some respects.
I go to the draw site in Westminster Colorado off Alcott.The staff their used to be horrible.Then they brought a girl in named Tami and everything turned around.The time I waited for service got alot better,she was very nice and professional and really cleaned that site up.I just recently went back in and the waiting room was full,the gal behind the desk was rude and was texting on her personal phone.I asked where Tami was and she told me Tami was having health issues and they brought someone else in to work in her place.
She also told me infront of everyone what was wrong with Tami and why she wasnt their and I dont think that was nice or professional to tell a room full of people an employees buisness.It was nice to know Tami is ok,but I didnt need to know what her health issues were that showed me how uncaring the staff was.if they can talk about their own co-workers personal buisness like that then what do they say about the patients and to how many listening ears.In talking to the girl at the desk she was very rude when she said that Tami probabley wouldnt be back that the company replaced her for being gone on a leave for her health problems.Shame on you labcorp,get rid of the good people and keep the ones with bad attitudes.You as a company should learn to work with the good employees to keep them.The front desk girl told me what her medical problem was and how it was affecting her typing and drawing sometimes.You as a company could learn to make accomidations for your good people.everytime I came in Tami was taking care of the desk and drawing the patients and the other girl was in the break room on her cell phone or in the hall on her phone.Maybe you as a company should look at the fact that maybe tami could be their and working and doing ok with her health issues if she wasnt doing everything every time I came in.Maybe she could work with a couple simple adjustments to the people around her that you pay not to work.I am sad she is gone and where ever she does go if labcorp is stupid enough to let her go and keep the horrible people in their now then I will follow where ever she is and I dont care if it isnt payed by my insurance.She is that good.
I drive across town avoiding all the closer locations to my house to have Tami draw my blood.I told everyone I knew once I met her that she was the person to go to for labwork and worth the drive,if you want someone skilled and polite who really does care to treat every patient with respect.Im sad that I cant find her she was the best and the people that are their now are rude,they only care about getting a paycheck.They play on their phones infront of patients when you come out from having blood drawn you walk by the front desk to get out and sometimes they are not even doing work,when we think they are imputing to handle the next patient they are online and obviousley shopping,playing games or doing god knows what.How sad a room full of patients that need their blood drawn and they are treated real bad.I hope Tami comes back and soon because that place is horrible again now thatshe is gone.I told my Dr to send me to quest until Tami comes back.I dont want to go their without her their or to any of the other labcorp sites by my home because I get poor service at them as well.Im angry she is gone and angry that a company would rather keep people that dont care then make accomidations for their good employees.