Comments on: About Us

By: bebev

bebev — Tue, 28 Jun 2011 00:24:14 +0000

My 11 year old daughter had some blood work done November of 2010. Labcorp is been sending me bills under her name. I called Labcorp requesting for them to send me a new bill under my name as I am the policy holder and the adult. For starters the representative that answered the call had no people skill and told me that it was impossible to do what I was requesting, because my daughter was the one who had the service done. I explained to her that I understood she was the one who had the service done, however she was a minor and she was not the policy holder. She shouldn’t be the one to be billed for. If they would noticed the date of birth she was only 11 years old.

But she kept on saying that didn’t matter. That the bill was already sent to a creditor agency anyways.

I’m a bit confused, how can a minor be billed????

By: tall guy

tall guy — Fri, 06 May 2011 19:06:19 +0000

looks like the spammers have finally gotten
you….

tried 2 labcorp locations in virginia,
the 1st was unclean, the clerk tried to
copy my master card, but could not speak
english well enough to understand me, so
i went back and got it back myself.
her manager came out to defend her, saying
she wasn’t trying to copy my card, as i picked
it up off the copier. she got very rude, i told her to call the police, fine with me,
and of course she did not.
went to another location, it was clean.
there was one other person there. 2 hours later, the room was pretty full, and they finally started taking patients (which took 5 minutes). unacceptable.

will try a different location later until i
find one that is acceptable. either that or
i pay out of pocket to Quest (formerly under
my plan). a standard blood metabolic panel
is about $200.

it’s a little comfort to vent online and see
others have had bad experience, but
unfortunately, this will change nothing.
be sure to complain to your insurerer.
i inform my doctor, but it’s not under his control.

By: Satisfied

Satisfied — Mon, 14 Mar 2011 18:14:50 +0000

I have been a client of LabCorp for over twenty-five years and have never encountered any of the negative experiences cited in this stream of criticism…staff members have been courteous (surprisingly so, since they are obviously over-worked and often have to deal with some pretty cranky customers) and efficient…never had any specimens or samples lost…results are provided to my physician’s office very quickly…the recently-adopted practice of taking appointments should reduce waiting times…the number of people who have complained to this web site no doubt represent a very small percentage of LabCorp’s total customers (otherwise, they’d be out of business)…this should all be chalked up to a few disgruntled customers and some malcontented employees…

By: nunyabiznatch

nunyabiznatch — Sat, 19 Feb 2011 23:39:19 +0000

I am a current l.c. employee in Cali. I love my job,but i hate workn for labcorp! They will and do not hire anyone. We r a slave to them.Paperwork,data entry,phones, faxing, drawing blood, processing blood, drug screens, paternity testing, and the worst part of all… is poor communication with upper management. My current supervisor is GREAT! My previous supervisor was aslo GREAT! My old territory manager was GREAT! My new one SUCKS! They do not know how to communicate to one another. I enjoy talking to all of my patients. 95% of them are awesome. Im currently looking for a new job. I can only handle labcorp for so much longer. As for our paid leave that we earn… W e can never use it. Labcorp doesnt have enough staffing for us. I mean I can go on and on about my employer…

By: jay

jay — Wed, 16 Feb 2011 01:08:17 +0000

well I think you will have this website up for a long time….. I had a bad experience in 2010, complained and never heard from anyone. I went to another drawing station today and was again unprofessionally handled. Complaining seems useless….. I just think I will NEVER use them again!

By: benjamin

benjamin — Thu, 30 Dec 2010 14:52:15 +0000

Have you ever worked at LabCorp?

Those of us that have seen it from the inside know how unethical practices occur every day. It all starts from the top down. If employees on the front line are treated like crap, and have no internal motivation do do a good job, then they don’t care about the patients either.

Most of us that work for LabCorp know firsthand of the retaliation that would occur if we used our real names. This is an “at will” employer, thus thwy “will” find a way to get rid of what they term a troublemaker.

Until you actually witness the corrupt and incompetent behavior in the name of an almighty dollar, especially by management, you can’t imagine the level of unethical practices. It is disgusting — that’s why people are always looking for other jobs; this company slowly demoralizes you until you give up and accept that profit trumps quality, and who cares about the accuracy of results!

By: Landon Cruz

Landon Cruz — Wed, 29 Dec 2010 21:00:35 +0000

I have read through several of the posts and scanned through this site with much interest. It is quite commical on both good and bad fronts. While it is common for larger companies to make mistakes, they should own up and handle everything they can to the fullest extent. I say this knowing that while there may be several complaints about a large company such as Labcorp, that complaints can sometimes be highly over exagerated, especially by a person or persons holding a grudge cause they’re just not the type to be mistreated or mishandled by anyone EVER, no matter the possibility of a mistake. Now, I fully believe in the right of freedom of speech. It’s a right I have helped to provide and sustain by volunteering my time and LIFE for for the past 14 years, including 3 tours to combat zones in the last 4 1/2 years. I do not think it right for people, such as this sites owner and “author”, to take advantage of this freedom by blasting individuals of a company by placing their full names and location of employement on his/her site. All the while keeping his/herself anonymous with the exception of his/her Labcorp”horror story”. I can understand in being frustrated with someone for not providing the best customer service to your standards or at the very least acceptable customer service. It is something all companies should expect their employees to strive for. There are times however when the employee may not have a choice, cause they are directed by thier supervisors and there supervisors are directed by their supervisors. If you have ever worked anywhere you know this is the way it works. Getting upset cause an employee or low level supervisor can not provide you with a service or the answers that you expect, while frustrating, is something we all just have to deal with from time to time. And while you have put in the time to investigate certain matters further and with higher authorities in the company, thats where you should let your concerns and issues rest instead of “calling out” or blasting someone and defaming them by placing their name and contact info all over your site, all because they may have been performing within the scope of their position. At the very least, have the….courage?….or decency, to let us know who you are, if you’re tounge, and mostly inappropriatley centered anger are so loose with the names of other indivuals of who’s character and personality you have no idea about or interest in other than to personaly attack them. All that said, larger companies in todays day and age, especially companies in the medical field should always step up to make sure the consumers or patients in this case are their number one concern. As we are the ones who keep them in business.

By: Rick

Rick — Fri, 17 Dec 2010 00:57:44 +0000

Frankly folks, I have had it!

I have incurable prostate cancer. I have been seeing an oncologist at the University of California, San Francisco for nearly three years. My oncologist issued a standing blood draw order since the day I came under his care. I get a PSA draw every month. I have requested verbally, and in writing on LabCorp’s draw order, to be copied on these results. In that time, I can count on one hand the number of occasions when I have received my results from LabCorp in Reno in a timely manner. Usually, I wait up to three weeks and THEN have to call the office and ask where my results are! Then it takes another week to have them mailed to me. My oncologist has noted on my orders (must be renewed every six months, so there have been more than one) that I am to be copied. I repeatedly have requested, through LabCorp’s customer service personnel in Reno, to PLEASE copy me on my results. I have contacted the manager in charge with my concern and complaint. I received a cock-and-bull story about how, because my ordering physician is in CA, that LabCorp’s people do not see that I am a NV resident and am legally allowed to get my results by mail (CA does not permit this, but NV does). I have been told to give them a fax number and have the results sent to me by fax, however, I don’t have a personal fax, and DO NOT want this information sitting on my company’s fax for all to see. So, that option is out. I have further been told that my radiation oncologist cannot have a copy sent to him because LabCorp can only cc one person – me, yet, all he does is call LabCorp’s Reno office and it is faxed over to him while I sit in HIS office! So much for him not being allowed to be copied on my results, huh? I have also been told that my general practitioner cannot have a copy for the same reason, so over the past two plus years, I have taken my copy (which I fight hard to get) and photocopied it/mailed it to BOTH of these physicians EVERY MONTH, myself. My PSA level is rising, after having a radical prostatectomy, salvage radiation and two, year-long stints of Lupron and Casadex treatments. It is IMPERATIVE that my doctors and I keep on top of my condition to preserve my health. Today, I phoned my oncologist’s office at UCSF and was told by his nurse that they did NOT receive my November OR December test results!!!! THEY ARE THE ISSUING PHYSICIANS, for crying out loud!!!!!!!! I do not know how to go about getting this situation rectified. LabCorp is nearly impossible to reach, and uncaring when they ARE contacted. My LIFE depends on their professionalism – and they routinely drop the ball!! Their service is utterly disgusting.

By: Jim

Jim — Thu, 16 Dec 2010 23:08:43 +0000

If anyone has received small bills from LabCorp for tests, please post and please try to get the site host to contact me.
Specifically, Lab Corp previously issed bills for small amounts indicating that the small balance owed was for the portion not covered by insurance – BCBS, Medicare and so forth.
If this happens to you, I want to know – so I can make em stop, again.

By: investigator

investigator — Wed, 15 Dec 2010 18:17:54 +0000

Is there any prescription drugs@ the agoura hills location? I know of an employee there stealing medication n selling it on the streets with her man 500dollar a bottle. Someone in the night shift is doing it. Or maybe more than one is helping her take it out.