Comments on: At Laboratory Corporation of America Some Things Never Change

By: Where's Mr. LabCorp?

Where's Mr. LabCorp? — Sat, 21 Nov 2009 21:55:59 +0000

Well, I guess I need to join the ranks here also. I work at a ’satellite’ lab of LabCorp here in Middle Tennessee just south of Nashville and I am having a less than pleasant experience at my job. I have been there 3.5 months and never been late or miss a day. Always work overtime if asked (I am part-time). Always go home early if asked. (One day we work too much overtime and it has GOT to stop and the next day they tell us we HAVE to stay ‘whether we like it or not’.HA! We ALL know the labs are going to be processed NO MATTER WHAT so why do they play this game??? The ‘team leader’ is a ‘glorified gopher’ and very belittling in front of an employee’s peers. Nothing is private. If you screw up, EVERYone knows about it. On the contrary, when there is an ‘announcement’ such as overtime or a new policy, etc, only the ONE side of the cubicle hears it and that’s the side the team leader is on…the other side can (and does) stay out of the loop. Later…when you didn’t hear what the others heard, you suffer the wrath. Very unprofessional team leader. Between the music and gossip about their home-life, a new employee struggles to learn their job. The TL can talk all day but the employees are not ‘allowed’ to talk while they work. This TL rolls their eyes and shakes their head at you when you have a question while telling you later that ‘there is no such thing as a stupid question.’ They will tell you that you will still learn one or two years in on the job but will shake their head at you if you don’t know it ALL within a few months. It is ‘hinted’ to you that ‘You don’t want to go up front to talk with the Manager of the Lab as if you were putting your life in your hands. What is this Manager going to do to me? Electrocute me in their chair? I work because I CHOOSE to…not because I HAVE to! There is a huge difference there. In fact, my husband begs me to quit. He has come close to calling there to let them know what they put me through. I have been told I am not ‘learning’ as I should. Yet I have been told I am the FASTEST at what I do. I have been told that a young girl that started has ‘caught on’ much faster than I and when I mentioned I am not 25 anymore, I was accused of trying to bring ‘age’ into it. I am accused of ‘not learning’ when in fact many things weren’t even explained or taught to me. The TL ‘ASSumes’ the employees learn EVERYthing the first couple weeks. If indeed laboratory work were that easy, EVERYone would have a job there! I’m tired of it but not before I make it known what goes on. And I don’t mean to the TL. I mean Mr. LabCorp himself. I think the Managers need to get more involved rather than dumping it off on some ‘team leader’ that isn’t any smarter than I am, they just ACT like they are’.

By: Anonymous

Anonymous — Fri, 18 Sep 2009 00:19:28 +0000

Thought you would like to know that Don Hardison was transferred, reassigned, or promoted (however you want to call it) from COO to VP of Sales and Marketing.

By: Dan

Dan — Sun, 26 Jul 2009 21:47:12 +0000

Dave King, Chairman & CEO 7/26/09
Laboratory Corp. of America
358 Main St.
Burlington, NC 27215

Dear Mr. King: My PCP uses LabCorp’s services. It’s not a choice I make. On several occasions I have received bills from LabCorp for lab work ordered by my physician that had not been submitted to my insurance for cost adjustment. For instance, just last month an invoice dated 6/13/09 was for $192 for the exact same labs I pay a fraction of that for every time. When I called I was informed that it was refused by my insurance company and I was responsible for the full amount. When I called a second time, on 6/22/09, I was informed, by “Shirley”, that LabCorp’s employee had made a key entry error. Thus, LabCorp had to resubmit the corrected paperwork.

I don’t want to automatically ascribe nefarious motives to LabCorp, such as, perhaps, hoping customers would unwittingly pay the larger amounts. It’s probably just simple incompetence, as a fairly robust website entitled “labcorpsucks.com” suggests. But in any event, I’m afraid that henceforth, if LabCorp compels me to take time away from my work to deal with this stuff, I will have to charge LabCorp a fee of $25 per incident, just as LabCorp itself does for bounced checks, et. I’m glad we were able to set this straight.
Sincerely,
Dan

By: Shell Keeny

Shell Keeny — Sun, 12 Jul 2009 20:37:40 +0000

I am so sick of LabCorp’s billing incompetence that I have instructed my doctor to send my bloodwork to another lab. Unfortunately, at my June 26th visit, the medical assistant obviously ignored these instructions, so again I have to waste my time trying to get LabCorp to bill my primary insurance.
For a reason unknown to me they will only bill my secondary insurance who rightly will not pay. My doctor has sent LabCorp my primary insurance ID numbers BUT LabCorp will not bill them!!!! I will receive at some point a letter from LabCorp threatening me with collections because neither I nor the secondary insurance has paid the claim.
Please help me file a complaint with authorities who regulate this company. I am beyond frustrated as this has been going on for years.
Thank you.