LabCorp (Laboratory Corporation of America NYSE:LH) is seeking Phoenix-area technicians. They intend to hire 100 techs within the next 90 days. The company held a job fair in conjunction with the city of Phoenix on Sept. 10th at the Phoenix Business and Workforce Development Center, located at 302 N. First Ave., Phoenix Arizona.
They’re looking for phlebotomists, laboratory assistants, medical technologists and technicians, histotechnicians, health care related customer service reps, specimen processors and warehouse staff. I smell an expansion of locations, or is it the odor of bad employees being replaced? Either way, LabCorp careers are in the making so a word of advice to all those hired to work for LabCorp in Phoenix, treat your patients with respect and do your job. That’s all they expect from you.
LabCorp has more than 34,000 employees worldwide, most of which are good people caught in a bad “it’s quantity not quality that counts” system.
Tags: customer service representatives, histotechnicians, lab assistants, labcorp, labcorp careers, LabCorp Employees, LabCorp Jobs, LabCorp Patients, Labcorp Phoenix, laboratory Corporation of America, Locations, medical technicians, NYSE:LH, phlebotomists, specimen processors
I noticed that LabCorp always advertises job openings for phlebotomists. Every LabCorp location is continually looking to hire them. It reminds me of when I was young and 7-11 convenience stores were everywhere. Every 7-11 had a sign that said “night manager wanted”. Back then nobody wanted the night shift so it was difficult to find individuals who would take the job. The question that comes to mind with the LabCorp “phlebotomist wanted” signs is; Is LabCorp always hiring phlebotomists because of employees leaving the company or because of growth?
LabCorp is the low price leader in the clinical laboratory market. They get customers, such as insurance companies, HMO’s and others by offering them the lowest price, not the best service. It’s what Kmart used to do but eventually Kmart had to file for bankruptcy because of lack of customer loyalty. The customers were there because of the cheap prices and nothing else. If anyone else offered a better price, they’d buy from them. It’s sort of the same situation that LabCorp is facing now. They get their customers strictly based on price.
Back to the phlebotomist. I believe that LabCorp always has job openings for phlebotomists as a result of their cutthroat low-pricing strategy. They undercut the prices of every other clinical lab and then have to make it up by paying their employees less than competitors. As the saying goes, you get what you pay for. That’s not to say that all LabCorp employees are bad or lazy. They just happen to have a disproportionate share of them because of how they treat them. The good ones tend to go somewhere else, using LabCorp as the initial stepping stone in their phlebotomy career.
James Litomisky filed suit against Laboratory Corp. of America on June 27 in federal court of New Orleans. In the lawsuit, Litomisky argues he was terminated from his employment with LabCorp in retaliation for his objecting to, opposing, and refusing to cooperate with LabCorp’s discrimination against its employees with respect to the terms and conditions of their employment on the basis of their race.
Specifically, Litomisky alleges his supervisor made racist remarks regarding African American LabCorp employees. He objected to this language and complained to the human resource department. He was told the employees who were the butt of the racial comments must file complaints in writing on the proper forms for any action to be taken.
Less than a month later, he was placed on a performance improvement plan, allegedly in retaliation for his complaints about the discriminatory behavior. Litomisky also argues that his supervisor directed him to falsify quarterly performance management reviews of two African-American employees so that his supervisor could terminate them. Initially, he complied with the directive, but the next day he informed human resources of the incident and corrected the reviews. He was terminated from his position in October 2010, the lawsuit says.
The defendant is accused of violating the Louisiana Human Rights Act and the Louisiana Whistleblower Act. The plaintiff is seeking damages for back pay, reinstatement or in lieu of reinstatement, front pay, compensatory damages including medical expenses, pecuniary damages, damages for emotional distress, lost wages and benefits, punitive damages and attorney’s fees.
Tags: Bad Service Centers, complaints, discriminatory behavior, General Labcorp Stories, labcorp, labcorp centers, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Executives, LabCorp Jobs, labcorp unethical, labcorp whistle blowers, Labcorp Wrongdoings, racial comments, racial remarks, whistleblower act
In reference to our previous post “LabCorp Locations in Northern California“, a former LabCorp employee sent me an email that explains part of the problems at the LabCorp Patient Service Centers:
While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?
Somehow, I think LabCorp PSTs forget that at a hospital outpatient blood draw room, there is a receptionist that processes all the requisitions, prints out labels, copies, fax, and handles inquiries. The phlebotomists at a hospital draw blood [and then maybe process specimens and paperwork on their next rotation]. LabCorp PSTs on the other hand have to also do the receptionist side of the work during their 8 hour shift. Having one PST at a “low volume” location is definitely understaffed when you think about the paperwork and LCM entries they have to also make just so that patients don’t wait over 15 minutes.
And one more thing. There are a lot of grumpy PSTs that’s been at LabCorp and say they love it there. Little do you know they put on a smiley face when dealing with patients (hence why patients love them) and when patients are gone, they complain and talk crap about them. Why do they love LabCorp? Because there’s no supervisor or someone higher up on-site to watch mistakes going on. You can practically never ever wash your hands or wear gloves, stick a patient more than the allowed 2 times, and do manipulate the time clock system and get away with it. Me? I can’t stand this sort of unprofessionalism hence why I left quick-fast.
I work at one of LabCorp’s many billing departments around the country. The place sucks. The department, the company, the manager, and supervisors. I come in every day and my co-workers are like robots in a factory.The job is fast paced and I’m not surprised about the billing complaints because, yes we do make mistakes in billing. Why? Because we’re told to do it at a super speed/superman rate which causes many of us to miss other vital information. If we don’t meet their numbers, we get called in and get “talked to” about our poor performance. The job really is simple to do if you’re allowed to do to it the way humans should. It’s the company and superiors that make the work atrocious.Here’s a typical day for the billing people: come in, work, work, work, get bitched at by superior for talking/laughing with co-workers/having emotion/acting human/not performing to LabCorp’s standards, work, work, work, get bitched at some more, work, then the day’s over. Actually, that’s the setting in other departments in the company. I’ve talked to others, not one of them have anything nice to say about the company or their superiors. We’re not supposed to have any type of human emotion or try to enjoy our work environment, apparently. Yet the ones trying to impose the rules are don’t even follow it.My superiors aren’t doing crap and chat with one another for most of the day and the fingers get pointed at us on the floor when corporate isn’t happy with our performance. When I say we’re like robots, it ‘s true. That’s what they want us to be. Think of a sweatshop setting. When they’re not happy, they create dumber rules and added stress.If you absolutely need money, then apply here. Otherwise, this should be your last resort. It COULD be a good company to work for, but they need people who don’t have sticks up their asses and actually know what they’re doing and can treat and respect people who are below them.
Tags: billing, complaints, General Labcorp Stories, LabCorp Billing Stories, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Managers, labcorp whistle blowers, Labcorp Wrongdoings, Labcorp.com Billing
Just last month, LabCorp reported that they made $131.4 Million dollars in profit for the latest quarter, on revenue of $1.19 Billion. That was a 17% increase in profits as compared to the same quarter last year. Obviously LabCorp stock (NYSE: LH) went up to a new yearly high and all the senior executives high-fived each other.
Well that was last month. Just a few days ago Labcorp went to the state and local governments in North Carolina for a handout of taxpayer money. LabCorp wants to consolidate its billing operations and if it selects Greensboro as the location of the new facility, it would receive nearly $900,000 in taxpayer money. That’s free money from the taxpayers that will never be repaid.
The Burlington-based company is reportedly considering moving its billing operations from 24 sites across the country to one location in Greensboro or in Danville, Virgina. On Thursday, Guilford County commissioners approved giving the company $248,791 of tax payers money. The city of Greensboro also is offering $373,000. North Carolina would grant Labcorp $275,000 of taxpayer money. That’s a total payoff of $896,791 of taxpayer’s money. The excuse the elected officials are using is North Carolina’s unemployment rate, which is up to 11% and above the national average. This is the ninth straight month the state’s unemployment rate has reached double digits. So what is the government doing handing out free money to a company that just made over $131 Million in the last three months?
So as I see it, a cash strapped state, county and city have decided to payoff LabCorp, a company that made over $131 Million in profits over the last three months, to move their billing operations to their region. It is obvious that LabCorp threatened to move the operation to Virginia in order to get the cash from the taxpayers of North Carolina. I would like to know how many of the elected officials involved in the decision have, or will receive political contributions from LabCorp? Who knows what LabCorp will ask for next? How about adding the following motto to the state’s seal “Property of LabCorp.”
Tags: billing, General Labcorp Stories, Government Investigations, labcorp centers, Labcorp Criminal, LabCorp Executives, LabCorp Jobs, LabCorp Stock, labcorp unethical, Labcorp Wrongdoings, Labcorp.com Billing
Even in this economy, LabCorp jobs are available. So what does it mean when you have a down labor market yet LabCorp still can’t find all the phlebotomists and technicians it needs? Maybe it’s the low wages they pay or the constant turn over that they have because of management issues?
U.S. labs employ 309,000 clinical workers, including 145,890 medical technicians who’s job entails running simple diagnostic tests, and 163,270 medical technologists who perform more complex tests. Technicians in the United States earn an average $17.36 an hour, or $36,110 a year. Technologists make $25.20 an hour, on average, or $52,410 a year. Technologists require training comparable to that of a nurse, but earn less and have less chances of advancement. Besides low wages, job issues also compound the LabCorp problems boutique.
Hospitals employ 97,370 medical technologists, that’s nearly 60 percent of the total. They also employ 64,300 technicians, or 44 percent. Hospitals tend to pay better for these jobs and therefore demand higher standards.
What does it all mean? Just read what their employees are saying in LabCorpSucks.com and that will give you an idea of how they feel about their employer. Another problem at LabCorp is the disproportionate amount of male to female managers. While a majority of the techs are female, the majority of the managers are males. It’s ripe for government action and sanctions under anti-discrimination laws.
My problems with Labcorp started with the Miami service centers. I went through the proper channels to resolve the matter but instead of getting a resolution, I got insults and disrespect from two Miami LabCorp managers. The Miami region manager, Roberto Blanco, lied and even contradicted his own statements on multiple occasions. From my conversations with him, it is obvious that he has no clue as to what customer service and being a manger is about. He just doesn’t get it. But worst than him was the Manager of Patient Services, who’s name was Ana. You can read the full details in my own Labcorp Complaint.
I recently received an email from Jackie about a LabCorp manager by the name of Ana Garcia, who seems to have no respect for others, whether employees or patients. With poor people skills, she continues to drag the company down. When you treat employees with disrespect and try to rule through fear, the good employees will flee LabCorp, leaving the company with the bad employees that are unable to get a job anywhere else. In addition, since in her mind intimidation works for employees, she uses the same methods on patients. While the email refers to the manager as Ana Garcia, the email did not contain the region or service center affected by her actions. My gut feeling is that it is the same Ana who called me in reference to my complaint. In my case, instead of trying to resolve the matter, she insulted me, lied and was outright rude and disrespectful. She, along with Bob Blanco, are the reasons this web site exists. The email clearly shows that she treats the employees as bad as she treats the patients. Her demoralization of employees leads to their poor attitude, and to LabCorp’s lousy customer service. With all those great managers available as a result of the weak economy, why would LabCorp keep these inept managers? Here’s a portion of the email that Jackie sent me.
I know two LabCorp employees, and I have a comment regarding one of their bosses, Ana Garcia (I’m not sure if it is spelled correctly, nor do I really care as she is so rude), and the patients that go to the sight. The two girls that work at this lab are really sweet, they know what they are doing, and they work so well together that the wait time is not very long.
A good amount of the people that go to this sight really look forward to seeing them, and will sometimes bring them gifts for working so hard and treating them with respect.
Another group of people will scream at them if they do not smile every moment they work, if they are asked to hold on a moment while the employees finish one of their current tasks, or because they did not take the time to tell if their insurance is taken there, etc.
There was recently an incident where a pen was thrown with great force at one of the employees because the patient was asked to leave the pen next to the sign in sheet.
As for Ms. Garcia. She very disrespectfully addressed the employees this evening over matters she explained were not personal. She told the employees there is no reason they should be late, and there is absolutely no such things as emergencies. One of the employees had an urgent family emergency where a family member’s electric wheelchair broke down in the middle of U.S. 41 highway and needed to help her, seeing as nobody else would. Because of the emergency the employee was a bit late to work, and was thoroughly screamed at for what Ms. Garcia claimed was very unimportant. If that was your family member, I’m sure you would help them rather than leave them stranded on a highway.
Ms. Garcia also screamed at the workers for not smiling every second of their day and told the employees that her complaints were not personal, but at the same time she called the man who works there ugly to his face, and made another employee cry.
If the bosses of the company were not so rude to their workers, it is possible that the workers would have different attitudes. Something needs to be done about this Ana Garcia, she should be fired but I’m not sure who to speak to.
As I stated above, the workers at this LabCorp sight try to give their all for you, but the bosses make it really hard for them. Thank you
This is an email I recently received from a LabCorp employee. If you are familiar with workplace drug test laws and LabCorp drug testing policy, please post a comment with your recommendations. They are appreciated.
“I was recently told that I needed to take a drug test. The following is what happened.
I was called in to do a drug test and K–, my immediate supervisor, handed me a cup and told me to go into the bathroom. So I did. I wasn’t worried, because I hadn’t taken anything. During my Drug Test K– left out of the room leaving someone else there (that was not administering the test) and came back to complete my drug test. There were other drug test sitting on the table that were done before mine. Later, I found out I was suppose to seal the lab bag, but I didn’t, K– did, I guess after I left the room (not sure). I went back to my meeting. It just so happen that E– (the employee K– said she wanted to give my job to) was there on the day of my drug test and several other days, which she was suppose to be on medical leave of absence.
With K– and my history (we do not have a good one), I do not feel as if she was the right person to be giving me a drug test. I don’t know.
Almost three weeks after the drug test, K— told me that she needed a copy of my prescription medication Adderall, she said that Adderall showed up in my drug test. That extra test were run to determine it was Adderall. She also said that copy of the prescriptions was missing from my personnel file. I told her that Adderall could not have showed up in the drug test, because I have not taken any Adderall. I told her that I have been taking Phentermine and asked her if she wanted that prescription. She said “no”. I immediately requested another test. I was never contacted by a Medical Review Officer or “Loss Control” to determine about any medication that I was taking.
I told K– that I would get a copy of the prescription, since she said that would clear me. I went to my office and called Wal-Mart to get them to fax me over a copy. I was in the hall and — asked me again about the prescription in front of another employees (unprofessional behavior?). I told her that Wal-Mart pharmacy had just opened and they said it would take about 30 minutes to get the copy. I decided to go to Wal-Mart and get the list my self. I went to look for K– and she was out side smoking with T– and N–. I told her I needed to go to wal-mart for a minute to pick up something. She said that was fine. I went to Wal-Mart and got a copy of my prescription medication and placed them on Ka–‘s desk.
She called me to her office and told me that the copy from the pharmacy would not work and said all I needed to do is to find the original bottle with the original date on it and bring it to her, and I could keep my job, otherwise I would be terminated, she would have to notify the board of nursing, and that I would lose the rest of my vacation and sick pay. She knew I was about to take a week off for Christmas.
The next week, I took the Phentermine bottle to her. She said, ” Is this the bottle.” I told her no, but this is the Phentermine bottle, which should have showed up. She said, “Keep trying to find the bottle.” A few hours later, I brought the original Adderall bottle to K–. She was at lunch, so I left the bottle with Ch–, and asked her to get K– to call me. Ch–, DON called me later and said K– said the bottle will not do because I should have brought the bottle right in and it did not have any medication in the bottle. I told her to tell K–, I did not take the medication. (I had the extra medication from the bottle, but I did not know I needed to give it to K–. They were taken out of the bottle before I took the bottle to K–.)
I have been getting phone calls that, K– has been telling people she fired me for failing a drug test, that I was taking my childrens’ Adderall (K– did not know that my children have not been on Adderal in over 4 months or that I do not take the medication due to a reaction it causes on me.), and that her and HR has already fixed one drug test for me (I thought it was against the law to fix a drug test??). Other employees have also seen my drug test results on the fax machine, she has been making phone calls to other management about me with employees in the office.
I believe they know I am a single parent and have to keep my job, so they could do what they want and I would not quit.
What is the drug testing chain-of-custody?
No one had ever asked me for a list of my medication or if I was taking anything. Was this appropriate for her to have mentioned my test results in front of someone else? HIPAA?
How do I find out if they are DOT regulated? How long does it take to for the results of a urine drug test ?
Why would Adderall be showing up instead of the Phentermine? Would something else be causing the Adderall to show up?
Please help me!! I do not know what to do!! My reputation as a nurse and my children is what really means the most to me. I worked hard all those years and all I care about is that everyone knows I am not the worker they made me out to be.
What can I do???? If anything???
LabCorp is the ones that ran the test!!”
I wonder if part of the training at LabCorp includes passing the blame to someone else or actually creating a distraction so that the real issues are skirted? Is it part of LabCorp Career training? I say this because I have read posts and emails from existing employees who defend the company and its actions. Here’s the most recent post by an employee:
I also know that this site was set up by a disgruntled former employee who is trying to start his own lab company, so take from that what you will.
These employee posts are aimed at questioning the credibility of this site. As I have posted before, I was simply a patient who had enough and made the mistake of calling the regional manager about the poor treatment and service. Instead of getting a solution or an “I am sorry”, I was insulted and belittled. I do not work for LabCorp or any other lab. I have never worked for them or any other lab. I have no interests in any lab nor do I have plans to open any labs. From this and other posts by current Labcorp employees, as well as the way I was treated by managers, this creation of doubt and passing the blame on non-existing boogie monsters seems to be the modus operandi of career employees in this company. How sad that instead of fixing the problems, employees are sent to this web site by company managers to create excuses and raise doubt about the real problems being raised by patients and honest employees. I guess that evading the problems is easier than fixing them.