James Litomisky filed suit against Laboratory Corp. of America on June 27 in federal court of New Orleans. In the lawsuit, Litomisky argues he was terminated from his employment with LabCorp in retaliation for his objecting to, opposing, and refusing to cooperate with LabCorp’s discrimination against its employees with respect to the terms and conditions of their employment on the basis of their race.
Specifically, Litomisky alleges his supervisor made racist remarks regarding African American LabCorp employees. He objected to this language and complained to the human resource department. He was told the employees who were the butt of the racial comments must file complaints in writing on the proper forms for any action to be taken.
Less than a month later, he was placed on a performance improvement plan, allegedly in retaliation for his complaints about the discriminatory behavior. Litomisky also argues that his supervisor directed him to falsify quarterly performance management reviews of two African-American employees so that his supervisor could terminate them. Initially, he complied with the directive, but the next day he informed human resources of the incident and corrected the reviews. He was terminated from his position in October 2010, the lawsuit says.
The defendant is accused of violating the Louisiana Human Rights Act and the Louisiana Whistleblower Act. The plaintiff is seeking damages for back pay, reinstatement or in lieu of reinstatement, front pay, compensatory damages including medical expenses, pecuniary damages, damages for emotional distress, lost wages and benefits, punitive damages and attorney’s fees.
Tags: Bad Service Centers, complaints, discriminatory behavior, General Labcorp Stories, labcorp, labcorp centers, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Executives, LabCorp Jobs, labcorp unethical, labcorp whistle blowers, Labcorp Wrongdoings, racial comments, racial remarks, whistleblower act
I work at one of LabCorp’s many billing departments around the country. The place sucks. The department, the company, the manager, and supervisors. I come in every day and my co-workers are like robots in a factory.The job is fast paced and I’m not surprised about the billing complaints because, yes we do make mistakes in billing. Why? Because we’re told to do it at a super speed/superman rate which causes many of us to miss other vital information. If we don’t meet their numbers, we get called in and get “talked to” about our poor performance. The job really is simple to do if you’re allowed to do to it the way humans should. It’s the company and superiors that make the work atrocious.Here’s a typical day for the billing people: come in, work, work, work, get bitched at by superior for talking/laughing with co-workers/having emotion/acting human/not performing to LabCorp’s standards, work, work, work, get bitched at some more, work, then the day’s over. Actually, that’s the setting in other departments in the company. I’ve talked to others, not one of them have anything nice to say about the company or their superiors. We’re not supposed to have any type of human emotion or try to enjoy our work environment, apparently. Yet the ones trying to impose the rules are don’t even follow it.My superiors aren’t doing crap and chat with one another for most of the day and the fingers get pointed at us on the floor when corporate isn’t happy with our performance. When I say we’re like robots, it ‘s true. That’s what they want us to be. Think of a sweatshop setting. When they’re not happy, they create dumber rules and added stress.If you absolutely need money, then apply here. Otherwise, this should be your last resort. It COULD be a good company to work for, but they need people who don’t have sticks up their asses and actually know what they’re doing and can treat and respect people who are below them.
Tags: billing, complaints, General Labcorp Stories, LabCorp Billing Stories, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Managers, labcorp whistle blowers, Labcorp Wrongdoings, Labcorp.com Billing
Susan sent me an email that I find interesting. It’s an experience that many current and former LabCorp patients have lived through. It goes to the root of the problem, that the supervisors and managers at LabCorp, in my opinion, are some of the worst in the industry. I can’t blame the technicians, phlebotomists and clerks for their actions when the managers and supervisors fail to properly train them or even call to their attention their wrongdoings.
As many LabCorp employees have stated in this site “forget qualifications, if you kiss butt at LabCorp you move up.” In my personal case when I complained to Bob Blanco, the district manager, he insulted me and called me a liar. The director of patient services, Ana Garcia, also insulted me and said I was lying. This is how these bad managers cover their incompetence. If the employees are not doing their job appropriately, the managers are responsible. By supervisors closing their eyes to reality and making believe that everything is good, they believe that they did their job. The worst part is that the company executives believe them and instead of firing them, promote them. I predict that this fantasy land scenario will bring this company down, regardless of how much money they sucker out of Wall Street.
I am very bad with computers and didn’t see where to post my own story, but I have quite a tale that you can file with whomever you wish. I would title it “Lab Corp technicians are not fully trained to a competent level.” I sent a similar story to Lab Corp a while back and called our insurance company, BC/CS of NJ Directly this morning.
On January 22, 2010, I had a Glucose Tolerance Test (GTT) done at a Lab Corp. The technician told me I was scheduled to have a one hour GTT and directed me to drink the sugar water. Startled, I asked if they didn’t need to take a base line blood evaluation ahead. He said no, so I drank it. Fifteen minutes later a worker came rushing into the waiting room and said I needed to take a base line test IMMEDIATELY. The same now nervous tech took 3 tries getting my blood. Admitting I should have had the test prior to drinking, he also told me that I had only drunk 2/3 the amount of glucose required for that test, therefore guaranteeing me false results.
For the next 45 minutes I shivered on the table unable to get warm (shock?). I’ve had cancer and mono and so don’t take such tests lightly. During that time I heard my tech giving instructions on “how to do it” to yet another tech that was administering another GTT in a different room!
For the final blood drawing my tech tied the rubber tubing so tight around my arm that I yelled. He loosened it, but I had fairly continuous tingling in my hand for the next 5 or 6 days, and still do on occasion weeks later. Yet a new symptom and worst, when I went to get off the table I couldn’t walk. More than 5 weeks later I still have trouble walking. I pointed out to the insurance company this morning that they have spent an exorbitant amount on me for this mistaken test. I have been to emergency and specialists’ rooms fairly continuously since then. Indeed, I spent the night before last in the hospital under observation; the reason being that I could not stand at all.
I told our insurance company I was making a complaint about Lab Corp and “suggested” that they do one of two things. Either they should not have Lab Corps as their only covered lab or that they pressure the company to adequately train their technicians before releasing them to commit mayhem. Weeks ago I had written to Lab Corp that I didn’t feel that the technicians are the responsible parties when I see TWO at such a loss. I blame the company!
I was motivated to call this morning since I need yet another blood test tomorrow to find out why my legs keep collapsing. I dread another visit to Lab Corp!
Tags: company executives, General Labcorp Stories, glucose tolerance test, lab corp, labcorp, labcorp centers, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Managers, LabCorp Mistakes, patient service, phlebotomists, wall street
There are many complaints about employees in LabCorp locations throughout the country mistreating patients. Deb sent me an email about her unfortunate encouter in LabCorp’s Arlington Virginia Location. What one would expect to be a 5 minute event turned into an hour ordeal. Why? Just because they can. Management in these LabCorp locations does not seem to care about patient satisfaction. After all, LabCorp is the low-price leader to HMOs and insurance companies. Who needs to treat people with the respect that they deserve when you get them through pricing practices. While I find Laboratory Corporation of America employees who treat patients this way revolting, it’s really managements fault. The supervisors do not seem to care and just push for production. Patients will complain as Deb did about the Arlington VA location, but management does nothing about it.
I went to LabCorp in Arlington VA last Saturday am in the middle of a snowstorm that was getting worse by the minute. All I had to do was drop off a specimen, and I informed them of that the minute I walked in. After two more interruptions by me asking why I couldn’t just drop it off, they finally took it from me – an hour after I walked in the door. So, I sat for an hour in a waiting room filled with sick people (and I am not sick), while 8 inches of snow was falling and the roads getting worse by the minute, and they couldn’t be bothered to take a plastic bag of test tubes from me. They weren’t even apologetic. I think I would have been there another hour if I hadn’t finally thrown a huge FIT at the desk.
I wrote an email complaining to them about this, but you know they won’t even respond to it. They are a terrible company.
Tags: Bad Service Centers, complaints, General Labcorp Stories, insurance, labcorp centers, LabCorp Complaints, LabCorp Employees, labcorp locations, LabCorp Managers, laboratory Corporation of America
Financial analysts in Wall Street have downgraded LabCorp (LH on the New York Stock Exchange), citing a slow down of testing volume growth and lower prices for their services. The analysts also expect a cut in Medicare payment rates and potentially weaker prices from health insurers. In addition, health care reform could lead to further rate cuts and eliminate the obscene profits that LabCorp makes on some of their niche lab tests.
Will the N1H1 Swine Flu help offset these factors? The answer is a flat out no. LabCorp won’t get much of a boost from a swine flu outbreak because flu testing is only a small part of its business.
Even though LabCorp is buying back their own shares, it may not be enough to maintain the share prices at their current levels. Laboratory Corp. of America announced that they will buy back up to $250 million of common stock under a repurchase plan approved by its directors. LabCorp purchased a total of $500 million worth of shares under its previous stock buy-back plan. About $95 million of those repurchases have taken place since the end of June.
With employee dissatisfaction, pending lawsuits and ongoing management problems, it looks like shares of Laboratory Corporation of America are heading down quickly. Some of the company’s insiders sold the shares ahead of the downgrades.
On 09/08/09 LANE WENDY E, a Director, sold 4,116 shares for $68.70 a share.
On 09/02/09 LANE WENDY E, sold 2,604 shares at $68.78 a share.
On 08/17/09 HARDISON DONALD M, the company’s Chief Operating Officer, sold 854 shares at $69.50 per share.
According to Yahoo Finance, during the past 6 months there have been no insider purchases and 5 insider sales. A total of 12,481 shares have been sold by insiders and a net 12,258,100 shares have been sold by institutions, after taking into account purchases by institutions. It seems that some of those who really know what is going on are selling.
LabCorp (Laboratory Corporation of America) said it earned $136.4 million, or $1.24 per share, during the second quarter of 2009, up from $104.2 million, or 92 cents per share, during the same period in 2008.
Excluding restructuring charges, earnings per share were $1.30, compared to $1.24 last year. That’s an almost 5% increase in earnings.
Laboratory Corporation of America, whose NYSE symbol is LH, said its testing volumes rose 2.4 percent from the second quarter of last year, and revenues were $1.19 billion, an increase of 3.6 percent from the same period a year ago.
With about $1.2 billing in revenue for the quarter, LabCorp is making lots of money for their shareholders. But is it at the expense of patients? Is it by sacrificing quality of care? According to patient complaints on this site, it’s a very real possibility. Has Laboratory Corporation of America forgotten that it’s the patients that matter, and not just the insurance companies and third party payers?
When a company grows quickly, it tends to lose its competitive advantage by losing some control over its operation. Incompetent managers take control and run matters their own way, without regards to core company values. In most cases the senior managers see this happening and take immediate action to eliminate the bad apples. The decisions are made by senior managers who have the foresight to see their company succeed in the long-term, not just the short-term. In my personal opinion, LabCorp senior managers have not taken the necessary actions needed to get rid of those lower level managers who will eventually lead to the demise of such a fast growing company. It’s a common story in the health care industry. Remember Integrated Health Services, Coastal Physician Group and Coach? They all had big short-term growth but in the end did not succeed.
About a year ago this web site was launched as a result of incidents in LabCorp’s Miami, Florida facilities. Before it was launched I had a conversation with Laboratory Corporation of America’s Chief Operating Officer and Executive Vice President Don Hardison. He seemed genuine and acknowledged that Laboratory Corporation of America had many operational problems. He stated that he was fairly new to the company but intended to fix all of them. I believed him.
After a year it looks like Don Hardison has not fixed LabCorp’s problems. I recently contacted the Miami division’s office and was informed that the regional director is still Bob Blanco, and that the Patient Service Center director is still Ana Garcia. I would have thought that after all the damage that these two have caused Laboratory Corporation of America, they would have been terminated. How can you fix a problem when the people creating the problems are at the helm? These two managers outright lied to me, and used the old “lie about them before they tell the truth about you” technique to get away with their incompetence.
The fact that Don Hardison did not fire these two incompetent employees after my complaints makes me believe that he is not as genuine as he first made me believe. He talks the talk but he has not walked the walk. So I now ask, would the real Don Hardison please stand up? The Miami region’s customer service is probably worse than it was a year ago (according to comments on this site). This web site seems to get substantially more complaints about the company and its service centers than before. So what has Don Hardison fixed? All I see is the mask coming off and the real Don Hardison coming out. Just another Laboratory Corporation of America manager covering for the incompetence of those below him. It’s the “If they look good then you look like you are doing your job” philosophy. Forget reality.
In reference to the LabCorp Sucks web site, I intended to pull the plug once these two employees were fired for their actions. Their dismissal by Hardison would have shown that he, and LabCorp, really mean what they say and that they intend to clean up the company and focus on customer service. That has not happened so this site is still up. Not to sound negative, I think that LabCorp Sucks will be around for a while.
I received an email from Tonya, who reminded me of my personal experiences with the service centers. The sad part is that LabCorp managers will backup the employees and defend their actions by telling their higher ups that the centers were in fact open at the time that they were supposed to. This makes it look like the manager is doing his/her job.
This is the most horrible lab services EVER ! They lie about what time they open. Out of three locations that state they open @ 7am none of them were open, nor could I reach anyone on the phone !
P.S. – They close earlier than they are supposed to as well.
When you are not treated properly you usually have the ability to go to another service provider that will give you satisfactory service. That is the beauty of a democratic system that allows free enterprise to compete for your business. It allows you to vote with your dollar. The best service provider wins and those with inefficiencies and lack in service disappear. Well that’s how it is supposed to work, in theory. Here’s a letter I received from a patient in Virgina. Unfortunately, due to restrictive insurance rules and insurance company’s zeal to work with the lowest bidder, the free enterprise system does not exist when it comes to reference labs, such as LabCorp.
Here’s a letter I received from John that details his experience at LabCorp Virgina. He sent this letter to LabCorp managers:
The following is an email sent to LabCorp to complain about the services provided at one of their locations. To date I have not received a response from LabCorp nor do I expect one.
This morning 29 May 2009 I visited one of your facilities located at 805 BATTLEFIELD BLVD N, CHESAPEAKE, VA 23320, Phone: 757-547-4892. I arrived and signed in at 7:50 AM, at that time there were 8 patients, including myself in the waiting area. Of these 8 patients, 7 had not yet been processed by the technician at the desk. I waited in the waiting area for 40 minutes, during that time 2 more patients were processed at the desk and only one patient was called to the back for sampling/processing. At 8:25 the tech at the front desk left, stating she was supposed to gone by 8:00, and no one was there to replace her, if you recall there are still 5 patients waiting to be in processed. At this point I left the facility. I will try ANOTHER LABCORP facility later today. The only reason I would ever set foot in a LabCorp facility again, is that my insurance requires the use of LabCorp.
This is not the first occasion of slow or non existent service at this location during the morning hours. I visit this location in the morning on my way to work and I have NEVER been met with prompt service. If this office is aware that they are busy in the early morning, would it not make sense to staff for this, or maybe they just don’t care. From the attitudes of the front desk clerks I believe the latter is the case.
I worked in health care for 20 years as a hospital corpsman in the US NAVY. I have spent many years in a clinical setting both in a lab environment and a pharmacy environment. I can tell you, if we provided the level of service provided by this particular LabCorp facility, changes in management and staffing would have been forthcoming immediately. This facility provides terrible customer service and is a disgrace to your company.
I am available for further discussion at XXX-XXX-XXXX. I would greatly appreciate a response to this communication, either written or verbal
Thank You in Advance
Even in this economy, LabCorp jobs are available. So what does it mean when you have a down labor market yet LabCorp still can’t find all the phlebotomists and technicians it needs? Maybe it’s the low wages they pay or the constant turn over that they have because of management issues?
U.S. labs employ 309,000 clinical workers, including 145,890 medical technicians who’s job entails running simple diagnostic tests, and 163,270 medical technologists who perform more complex tests. Technicians in the United States earn an average $17.36 an hour, or $36,110 a year. Technologists make $25.20 an hour, on average, or $52,410 a year. Technologists require training comparable to that of a nurse, but earn less and have less chances of advancement. Besides low wages, job issues also compound the LabCorp problems boutique.
Hospitals employ 97,370 medical technologists, that’s nearly 60 percent of the total. They also employ 64,300 technicians, or 44 percent. Hospitals tend to pay better for these jobs and therefore demand higher standards.
What does it all mean? Just read what their employees are saying in LabCorpSucks.com and that will give you an idea of how they feel about their employer. Another problem at LabCorp is the disproportionate amount of male to female managers. While a majority of the techs are female, the majority of the managers are males. It’s ripe for government action and sanctions under anti-discrimination laws.