LabCorp Sucks
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Laboratory Corporation of America – Tell Your Story and File a Complaint
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20 Sep 13 LabCorp Jobs and Careers in Phoenix

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LabCorp Jobs and Careers for PhlebotomistsLabCorp (Laboratory Corporation of America NYSE:LH)  is seeking Phoenix-area technicians. They intend to hire 100 techs within the next 90 days. The company held a job fair in conjunction with the city of Phoenix on Sept. 10th at the Phoenix Business and Workforce Development Center, located at 302 N. First Ave., Phoenix Arizona.

They’re looking for phlebotomists, laboratory assistants, medical technologists and technicians, histotechnicians, health care related customer service reps, specimen processors and warehouse staff. I smell an expansion of locations, or is it the odor of bad employees being replaced? Either way, LabCorp careers are in the making so a word of advice to all those hired to work for LabCorp in Phoenix, treat your patients with respect and do your job. That’s all they expect from you.

LabCorp has more than 34,000 employees worldwide, most of which are good people caught in a bad “it’s quantity not quality that counts” system.

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04 Aug 13 LabCorp Phlebotomist Job Openings

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Labcorp Phlebotomist Draws BloodI noticed that LabCorp always advertises job openings for phlebotomists. Every LabCorp location is continually looking to hire them. It reminds me of when I was young and 7-11 convenience stores were everywhere. Every 7-11 had a sign that said “night manager wanted”. Back then nobody wanted the night shift so it was difficult to find individuals who would take the job. The question that comes to mind with the LabCorp “phlebotomist wanted” signs is; Is LabCorp always hiring phlebotomists because of employees leaving the company or because of growth?

LabCorp is the low price leader in the clinical laboratory market. They get customers, such as insurance companies, HMO’s and others by offering them the lowest price, not the best service. It’s what Kmart used to do but eventually Kmart had to file for bankruptcy because of lack of customer loyalty. The customers were there because of the cheap prices and nothing else. If anyone else offered a better price, they’d buy from them. It’s sort of the same situation that LabCorp is facing now. They get their customers strictly based on price.

Back to the phlebotomist. I believe that LabCorp always has job openings for phlebotomists as a result of their cutthroat low-pricing strategy. They undercut the prices of every other clinical lab and then have to make it up by paying their employees less than competitors. As the saying goes, you get what you pay for. That’s not to say that all LabCorp employees are bad or lazy. They just happen to have a disproportionate share of them because of how they treat them. The good ones tend to go somewhere else, using LabCorp as the initial stepping stone in their phlebotomy career.

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27 Jun 10 LabCorp Mixes Up Patient Samples

LabCorp Mistakes Saliva SamplesLabCorp was blamed by genetic testing company 23andMe of mixing up samples of as many as 96 patients. According to 23andMe in a post on their community board, as a result of LabCorp mixing up patient saliva samples, patients “may have received and viewed data that was not their own”. They further posted that “Upon learning of the mix-ups, we immediately identified all customers potentially affected, notified them of the problem, and removed the data from their accounts.”

LabCorp “is now concurrently conducting an investigation and re-processing the samples of the affected customers,” 23andMe told its customers. As a result, 23andMe is “deliberating” …on… “completely automating the sample analysis, and implementing further checks of the data before it gets loaded into customer accounts.” Reading between the lines, it appears that the company no longer has faith in LabCorp’s test results. Based on my personal experiences and that of those posting on this site, LabCorp always claims to be investigating the matter when something goes wrong. I have yet to see something come out of any of their investigations and wonder if they’ll actually do something about it this time.

23andMe LabCorp Mistake Problem23andMe is a retail DNA testing service provider that is partially owned by Internet giant Google. They provide the patient a test kit. The patient then collects their own saliva samples and the company sends it to LabCorp for DNA testing. LabCorp provides the results to 23andMe who then provides the results to the patient through their website. They claim that they do not provide medical advice to their patients. 23andMe has recently and suddenly become a target of an investigation by Congress.  As a result, the company announced that it will soon begin providing genetic counseling to new and existing customers.

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14 May 10 Alternatives to LabCorp

Alternatives to LabCorpI recently received an email from Jasmine, a patient who is unhappy with both LabCorp and Quest Diagnostics. I found her complaints interesting so here’s the content and my reply:

Aside from Quest Diagnostics, do you know of any national labs that I can use instead of lab corp? They’re horrible.
Thanks. Jasmine

There are many regional labs but after extensive research I discovered that due to the regulations imposed on labs under the CLIA federal law, and the proliferation of managed care, there are very few labs that can be considered “national” labs. The consolidation of the industry has lead to even more business for these two lab giants. Not surprisingly, when local laboratories expand past the regional phase, either LabCorp or Quest Diagnostics buys them.

 Depending on where you live, there are local and regional labs that offer great services and are likely to be accepted by your insurance. They usually do not have as many service centers as the two large ones and are more likely to work directly with your doctor’s office. An example is Bio-Reference Labs in New Jersey and New York, Florida Reference Labs in South Florida and other such smaller lab companies. There are also others where you can mail in your specimen and have direct access to results. One of the leaders is Direct Laboratory Services (DirectLabs). The problem with them is that while you are dealing with DirectLabs through the web but you are also dealing with LabCorp, as they will send you to LabCorp to give blood for the test. This is basically a wholesaler that has LabCorp doing all the work for them and they provide the results for you. They only accept credit card payments and do not accept insurance. While their prices are lower than going directly through LabCorp, you will experience all the frustrations of dealing with Laboratory Corporation of America locations.

LabOne was considered a formidable contender but got acquired by Quest Diagnostics. Almost on a weekly basis, you will notice national labs acquiring smaller regional ones. Another option is using a hospital based lab. The problem with hospital based alternatives is that they may charge more for the services. If you’ve had enough with the big national laboratories, check with your insurance company to see the regional labs that are part of their approved networks.

It reminds me of the old AVIS rent a car ads whose slogan was “We try harder.”

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25 Apr 10 Your Blood Test Results at LabCorp

Your blood test results belong to you under federal law. I received an email from Mike about his daughter and their problems with getting copies of blood test results from LabCorp. You can read it below.

Feel free to post this complaint about Labcorp on your website:

My daughter had blood work done that was ordered by her doctor in the summer of 2009.  Early 2010, she has been referred to a specialist who wanted all of her previous records including blood test results.  I didn’t have any problem obtaining results from all other tests performed by the hospital.  The doctor that originally ordered the blood tests has retired and left a contact for medical records requests.  I didn’t have any success with the referred place so I contacted LabCorp directly and they told me that by law, they could not give me or my daughter the lab results.  They told me that only the doctor that ordered the tests could access the results.

I paid for these tests in full.  These are my records, not the doctors.  I walked right in the hospital and got all the other results with no problems.  The hospital told me that there is no law preventing a person from obtaining their own medical records.  I will never voluntarily use LabCorp again.  I recommend that if your doctor takes blood for tests, ask them what lab they use.  If they use LabCorp, ask them if there is another option.  If they write a prescription for tests, take prescription to your local hospital to get the lab work done.  Be sure to check to see if the hospital is on your insurance’s network.

Mike F from Amarillo, TX

Labcorp Blood Test Results and the Hipaa Law If you’ve had blood tests and the results are available, you can request a copy of the results. All you have to do is ask for it. It’s your right to get copies of the blood test results from the doctor, LabCorp or medical facility who administered the blood test. The federal law that allows you to ask for and receive copies of your health records is the Health Insurance Portability and Accountability Act, also known as HIPAA. After you request copies of your blood test results, the law states that the medical facility has 30 days to give them to you. Labs may ask you to sign a permission form before releasing them but as I understand HIPAA, they have to provide it to you.

In Mike’s daughter’s case, LabCorp failed to provide the records and claimed that the law prohibited them from providing copies of the lab test results. If anyone knows what law they are referring to, please let us know by posting a comment to this post. I spoke to various lawyers about this issue and they all told me the same thing, “Your lab test results are medical records that belong to you under HIPAA.” There are laws that require medical consultation in reference to certain test results but in Mike’s daughter’s case, the results requested were old records that had already been provided to the doctor. A word of advise to Mike is that you contact the Medical Board in your state about the custodian of the records for your retired doctor. They will make sure that you get the records that the doctor turned over to them. You should also tell them about  LabCorp’s refusal to provide you the records. I’m sure that there is a state licensing agency that wants to know all about it.

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04 Jan 10 LabCorp Test Mistakes HTLV Virus

LabCorp MistakesI received this email from Joan in New York who was misdiagnosed as having the HTLV virus by LabCorp. LabCorp mistakes, like this one, cause thousands of dollars in additional tests and devastate the lives of those misdiagnosed. Sadly, LabCorp may have mixed her blood samples with someone elses or could have had a bad reading because of tired, overworked Laboratory technicians. We’ll never know why Laboratory Corporation of America made this mistake, but I can guarantee you that it’s not the first nor will it be the last.

Here’s what Joan had to say:

Labcorp original blood work returned a positive result for HTLV, Human T-Cell Leukemia Virus.  If you can imagine, I was devastated.  The last two weeks have been awful. This virus is much like HIV;  it’s sexually transmitted, and transmitted through needle sharing and blood transfusions. My doctor also communicated there was no cure. 

I could not imagine where I would have contracted such a disease, but I have been feeling weak and tired, and assumed it was true.   My family and I have been devastated.

My doctor does not trust Labcorp, but since Labcorp is the only approved lab with United Health Care, (shame on United Health Care) he ordered a second test.  In the meantime, he has sent me to numerous other MRI appointments and the like looking for tumors, all at the cost of my insurance company.  Last night, I got the results and the second test was negative for HTLV.  I am grateful that I don’t have HTLV, [if I can trust their second test]; but I wonder if there is someone else out there who does… and does not know. I question Labcorp’s  laboratory process and wonder if they got the blood mixed up otc viagra substitutes. Is it possible that there is a person out there who is positive for HTLV and is unknowingly spreading this death sentence virus to others?  Labcorp is incompetent.

I agree with you… Labcorp sucks!

Joan

New York, NY

HTLV Virus ProgressionHere’s information about this dreadful disease and how devastating it is. Human T-lymphotropic virus type 1 (HTLV-I) causes adult T-cell leukemia in about 2.5% of those persons infected with the virus. The time between acquiring the infection with HTLV-1 and developing disease is thought to be 30-50 years. HTLV-1 also can cause a neurological disease called HTLV-1-associated myelopathy/tropical spastic paraparesis in about 5% of those infected. This is an illness that affects the spinal cord and white matter of the central nervous system. Manifestations include difficulty walking and weakness and stiffness of the lower extremities more than the upper extremities. Bowel and bladder control may be lost. A number of other disorders have been associated with HTLV-1 including inflammation of the joints or eyes. HTLV-I is endemic in Japan, the Caribbean, New Guinea and parts of Central Africa. Prevalence is highest in southwest Japan. It is not common in the United States.

Human T-lymphotropic virus type 2 (HTLV-II) may cause neurodegenerative disease such as myelopathy, and it may be associated with hematological malignancies but the association between the virus and these diseases is weak. The virus is endemic in Native Americans in South, Central, and North America.

Enzyme immunoassay screening of serum, with confirmation by type specific western blot, immunofluorescent assay or polymerase chain reaction can be used to determine carrier status and help in confirmation of either HTLV-I or HTLV-II disease. Specific pathological conditions must be present for disease diagnosis.

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