LabCorp Sucks
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04 Aug 13 LabCorp Phlebotomist Job Openings

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Labcorp Phlebotomist Draws BloodI noticed that LabCorp always advertises job openings for phlebotomists. Every LabCorp location is continually looking to hire them. It reminds me of when I was young and 7-11 convenience stores were everywhere. Every 7-11 had a sign that said “night manager wanted”. Back then nobody wanted the night shift so it was difficult to find individuals who would take the job. The question that comes to mind with the LabCorp “phlebotomist wanted” signs is; Is LabCorp always hiring phlebotomists because of employees leaving the company or because of growth?

LabCorp is the low price leader in the clinical laboratory market. They get customers, such as insurance companies, HMO’s and others by offering them the lowest price, not the best service. It’s what Kmart used to do but eventually Kmart had to file for bankruptcy because of lack of customer loyalty. The customers were there because of the cheap prices and nothing else. If anyone else offered a better price, they’d buy from them. It’s sort of the same situation that LabCorp is facing now. They get their customers strictly based on price.

Back to the phlebotomist. I believe that LabCorp always has job openings for phlebotomists as a result of their cutthroat low-pricing strategy. They undercut the prices of every other clinical lab and then have to make it up by paying their employees less than competitors. As the saying goes, you get what you pay for. That’s not to say that all LabCorp employees are bad or lazy. They just happen to have a disproportionate share of them because of how they treat them. The good ones tend to go somewhere else, using LabCorp as the initial stepping stone in their phlebotomy career.

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14 May 10 Alternatives to LabCorp

Alternatives to LabCorpI recently received an email from Jasmine, a patient who is unhappy with both LabCorp and Quest Diagnostics. I found her complaints interesting so here’s the content and my reply:

Aside from Quest Diagnostics, do you know of any national labs that I can use instead of lab corp? They’re horrible.
Thanks. Jasmine

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There are many regional labs but after extensive research I discovered that due to the regulations imposed on labs under the CLIA federal law, and the proliferation of managed care, there are very few labs that can be considered “national” labs. The consolidation of the industry has lead to even more business for these two lab giants. Not surprisingly, when local laboratories expand past the regional phase, either LabCorp or Quest Diagnostics buys them.

 Depending on where you live, there are local and regional labs that offer great services and are likely to be accepted by your insurance. They usually do not have as many service centers as the two large ones and are more likely to work directly with your doctor’s office. An example is Bio-Reference Labs in New Jersey and New York, Florida Reference Labs in South Florida and other such smaller lab companies. There are also others where you can mail in your specimen and have direct access to results. One of the leaders is Direct Laboratory Services (DirectLabs). The problem with them is that while you are dealing with DirectLabs through the web but you are also dealing with LabCorp, as they will send you to LabCorp to give blood for the test. This is basically a wholesaler that has LabCorp doing all the work for them and they provide the results for you. They only accept credit card payments and do not accept insurance. While their prices are lower than going directly through LabCorp, you will experience all the frustrations of dealing with Laboratory Corporation of America locations.

LabOne was considered a formidable contender but got acquired by Quest Diagnostics. Almost on a weekly basis, you will notice national labs acquiring smaller regional ones. Another option is using a hospital based lab. The problem with hospital based alternatives is that they may charge more for the services. If you’ve had enough with the big national laboratories, check with your insurance company to see the regional labs that are part of their approved networks.

It reminds me of the old AVIS rent a car ads whose slogan was “We try harder.”

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