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14 Aug 10 LabCorp Billing Department – An Insider Tells All
I received an email from a LabCorp Billing Department employee who exposes what’s behind all the billing problems. It’s a good inside view of LabCorp billing from an insider whistle blower who’s name we’re keeping confidential.
I work at one of LabCorp’s many billing departments around the country. The place sucks. The department, the company, the manager, and supervisors. I come in every day and my co-workers are like robots in a factory.
The job is fast paced and I’m not surprised about the billing complaints because, yes we do make mistakes in billing. Why? Because we’re told to do it at a super speed/superman rate which causes many of us to miss other vital information. If we don’t meet their numbers, we get called in and get “talked to” about our poor performance. The job really is simple to do if you’re allowed to do to it the way humans should. It’s the company and superiors that make the work atrocious.Here’s a typical day for the billing people: come in, work, work, work, get bitched at by superior for talking/laughing with co-workers/having emotion/acting human/not performing to LabCorp’s standards, work, work, work, get bitched at some more, work, then the day’s over. Actually, that’s the setting in other departments in the company. I’ve talked to others, not one of them have anything nice to say about the company or their superiors. We’re not supposed to have any type of human emotion or try to enjoy our work environment, apparently. Yet the ones trying to impose the rules are don’t even follow it.
My superiors aren’t doing crap and chat with one another for most of the day and the fingers get pointed at us on the floor when corporate isn’t happy with our performance. When I saywe’re like robots, it ‘s true. That’s what they want us to be. Think of a sweatshop setting. When they’re not happy, they create dumber rules and added stress.
If you absolutely need money, then apply here. Otherwise, this should be your last resort. It COULD be a good company to work for, but they need people who don’t have sticks up their asses and actually know what they’re doing and can treat and respect people who are below them.
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Tags: billing, complaints, General Labcorp Stories, LabCorp Billing Stories, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Managers, labcorp whistle blowers, Labcorp Wrongdoings, Labcorp.com Billing
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Sounds like the data entry dept where I started at. Thank goodness I transferred outta there!!! I was one of the faster “keyers” in the dept and still got bitched at if they heard just a giggle come from my desk.
Labcorps billing practices are horrible!
Overcharging patients seems to be there #1 priority!
My husband & I are still trying to do something about Labcorp overcharging us for charges that are 4 years old. And Labcorp is still pushing for the money.
No one will even or even try to help us out. My husband & I are going to have to file for bankruptcy die to all of these Labcorp bills.
Wow! I couldn’t have said it any better myself!!!! This person knows whereof they speak. While I do not work in the billing department, I can attest to the all that he/she says is true, to a word. LCA wants robots, nothing more, nothing less. They don’t want or need input, suggestions, ideas,… none of those are ever asked for or desired. The corporate powers-that-be, and most of middle management have all of the answers. Heaven forbid if an employee should have an idea, suggestion or a fix for a problem!!! Employees who do try to contribute to making things better are generally considered troublesome employees and are shown the door as soon as a “legitimate” reason can be manufactured. I must admit that I have a great boss and she does her best to stifle all of the stupidity that flows southward from Burlington, our corporate office. Yet, as each day passes the target upon her back gets larger because she does have compassion, common sense and intelligence. These qualities are totally forbidden in the LabCorp environs. LabCorp is the only place that I have ever worked where the ENTIRE workforce would jump ship tomorrow, if the opportunity became available. Of course, that excludes all of the posterior-kissing, do-nothings that have great jobs with huge salaries that do nothing all day but find ways to make life for their subordinates that much more hellish. AVOID LABCORP AT ALL COSTS!!!!!!!!!!!!!!!!!!!