I received this email from Anne. She’s very upset that LabCorp is billing her for tests that she declined when she was at the LabCorp center in Texas. In addition, the test that she specifically approved because it was to be paid for by Medicare was not performed. It’s not clear if the techs at the center made the mistake or if it was the laboratory. Whoever may have made the errors, it was not Anne and she is not required to pay. Instead of resolving the problem promptly, LabCorp continues their collection process. A suggestion to LabCorp, it’s never too late to fix a mistake. Based on the amount of complaints on this blog, I recommend the big eraser. It’s available by the case.
Since Anne is a Medicare recipient, she will be taking this matter directly to the government. I’m confident that this matter will be resolved and she will not have to pay. Even though Anne gave us authority to print her personal information, her letter was redacted for privacy purposes.
May 11, 2010
ATTN: PATIENT SERVICES
Laboratory Corporation of America Holdings
PO Box 2240
Burlington NC 27216-2240
Ref: Invoice 115XXXXX
I attended your facility on March 29, 2010 with a request for services from my doctor’s office.Sponsored links
At your facility, a lady processed my paper-work. She took copies of:
- My Medicare card
- My insurance identification card
- My Mutual of Omaha pink physician sticker
- My TX driver’s license
She then informed me that two of the blood tests requested by my doctor:
- 80061 – LIPID PANEL
- 84443 –TSH
…would not be covered by Medicare. She printed out your Form CMS-R-131, listing those two tests and instructed me to choose and check an option, then sign and date the form.
I checked Option 3. “I don’t want the laboratory test(s) listed above. I understand with this choice I am not responsible for payment and I cannot appeal to see if Medicare would pay.”
I then signed and dated the form and the lady provided me with a copy. A copy of this form is included with this letter.
Your representative assured me that the remaining test requested by my doctor was a procedure covered by Medicare. Had she informed me otherwise, I would have most certainly declined that test as well.
Subsequently I was contacted by my doctor’s office to discuss the results of the blood test and they provided me with a copy of these results.
Patient Service Center Request LCM Req #: 50057XXXXXX (Copy enclosed).
The two test results were for the two procedures I had declined:
- 80061 – LIPID PANEL
- 84443 –TSH
NO OTHER TESTS HAD BEEN CARRIED OUT.
I then received your Invoice # 115XXXXX billing me for the two procedures I had specifically declined, PLUS procedures you had not even carried out.
Why am I being billed? As a result of my complaint, all I have received so far from your Patient Customer Service is a completely pointless form letter, clearly assuming I’m not particularly bright and explaining that the bill I am questioning is for clinical laboratory services performed at the request of my physician.
I have been checking up on your company online and I wasn’t surprised to find pages of complaints against you on every consumer protection website going. People have even gone so far as to dedicate websites to exposing Lab Corp.
I ask that you resolve this issue immediately otherwise I shall send copies of everything to the Texas Attorney General’s Office in Austin, Texas. In view of all the government litigation against you that I’ve been reading about, I’m sure they will be more than happy to help me.
- Copy of front and back of my Mutual of Omaha Insurance Identification Card.
- Pink Mutual of Omaha Physician Sticker
- Copy of your FORM CMS-R-131 clearing indication the declined procedures
- Copy of LabCorp Patient Service Center Request LCM Req # 50057XXXXXX listing the 2 test results submitted to my doctor.