In reference to our previous post “LabCorp Locations in Northern California“, a former LabCorp employee sent me an email that explains part of the problems at the LabCorp Patient Service Centers:
While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?
Somehow, I think LabCorp PSTs forget that at a hospital outpatient blood draw room, there is a receptionist that processes all the requisitions, prints out labels, copies, fax, and handles inquiries. The phlebotomists at a hospital draw blood [and then maybe process specimens and paperwork on their next rotation]. LabCorp PSTs on the other hand have to also do the receptionist side of the work during their 8 hour shift. Having one PST at a “low volume” location is definitely understaffed when you think about the paperwork and LCM entries they have to also make just so that patients don’t wait over 15 minutes.
And one more thing. There are a lot of grumpy PSTs that’s been at LabCorp and say they love it there. Little do you know they put on a smiley face when dealing with patients (hence why patients love them) and when patients are gone, they complain and talk crap about them. Why do they love LabCorp? Because there’s no supervisor or someone higher up on-site to watch mistakes going on. You can practically never ever wash your hands or wear gloves, stick a patient more than the allowed 2 times, and do manipulate the time clock system and get away with it. Me? I can’t stand this sort of unprofessionalism hence why I left quick-fast.