LabCorp Sucks
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24 Oct 10 Former LabCorp Phlebotomist Speaks Out

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In reference to our previous post “LabCorp Locations in Northern California“, a former LabCorp employee sent me an email that explains part of the problems at the LabCorp Patient Service  Centers:

LabCorp PhlebotomistNow I just wanted to say it is true that a location with low volume of patients only require one PST (Patient Service Tech), but what does low volume mean?  40-60 patients?

While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs.  Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day)  so does that mean 40-60 patients at a LabCorp PSC equals low volume?  

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Somehow, I think LabCorp PSTs forget that at a hospital outpatient blood draw room, there is a receptionist that processes all the requisitions, prints out labels, copies, fax, and handles inquiries.  The phlebotomists at a hospital draw blood [and then maybe process specimens and paperwork on their next rotation].  LabCorp PSTs on the other hand have to also do the receptionist side of the work during their 8 hour shift.  Having one PST at a “low volume” location is definitely understaffed when you think about the paperwork and LCM entries they have to also make just so that patients don’t wait over 15 minutes.

And one more thing. There are a lot of grumpy PSTs that’s been at LabCorp and say they love it there. Little do you know they put on a smiley face when dealing with patients (hence why patients love them) and when patients are gone, they complain and talk crap Proud Phlebotomist Leaves LabCorp Jobabout them.  Why do they love LabCorp?  Because there’s no supervisor or someone higher up on-site to watch mistakes going on.  You can practically never ever wash your hands or wear gloves, stick a patient more than the allowed 2 times, and do manipulate the time clock system and get away with it.  Me?  I can’t stand this sort of unprofessionalism hence why I left quick-fast.

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Reader's Comments

  1. |

    After reading several of the stories you have posted on your web page, I went to the tab “about Us” and discovered that you have nothing about you.
    So I have to ask myself, why would this webpage exist and what is the real reason you have it out.
    Are you ashamed to disclose who you are?
    Are you Quest employees?
    Until you disclose this information, you lack credibility.

  2. |

    I’m a fulltime PST from a Lab Corp in Delaware and I’ve gotta say that no matter where u go to have whatever tests u need, there is always gonna be a grumpy/unsatisfactory story to hear about that particular facility!! Nobody’s perfect but I have to say that this website shouldn’t be all about LAB CORP….QUEST doesn’t have the greatest rap sheat, either!! I’m not blogging to try and say that these stories are lies….in fact, I’m sure there IS some truth behind them and I upsets me to read about these unfortunate expierences but there’s over 2000 different Lab Corp facilities and I work at one that runs extremely smooth!! We never have patient’s wait any longer then10-15 minutes and I’m ALWAYS being told how great we are. When I hear these compliments it helps remind me y I LOVE MY JOB!! All-in-All u maybe have had a horrible expierence with a particular site but maybe you just haven’t fond the right one!! If your ever in need of bloodwork and live in the DE area, come see me at the Middletown Lab Corp and let me prove to u that this website is full of ****!!

  3. |

    Its not about credibility Anna, I have worked for quest too and thinking labcorp was a better move because of management. I still believe that but not at the moment thier are supervisors that treat thier staff like a team and others who abuse thier management position because they don’t want to to the paper work! You really need to read what are the complaints! No one is perfect not even a major company as Lacorp you forget that it is run by people! Therefore they can expect absolute perfection! Many employees aim for it but it is not humanly possible! All am saying is that many departments is short staff and if Lancorp will dish our money to hire help and I guarantee it would be a better place to work for!

  4. |

    i work for a lab in tampa, not labcorp or quest. we moved into an old labcorp site that they just walked out of without warning. i have heard nothing but complaints from formed patients and physicians. if you want to take pride in your job, i would not suggest working for them.

  5. |

    While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?

  6. |

    While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?

  7. |

    While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?

  8. |

    While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?

  9. |

    i work for a lab in tampa, not labcorp or quest. we moved into an old labcorp site that they just walked out of without warning. i have heard nothing but complaints from formed patients and physicians. if you want to take pride in your job, i would not suggest working for them.

  10. |

    I would say that you are correct in your statement that LabCorp is just like any other company in the regards of needing to money to survive. I do not argue with you on that point. However it is also important to remember that the product which they are providing is not just a widget but is an extremley important service which deals with life and death situations on a routine basis. It is not like other companies, where you can cheap out on labor to try and pad the bottom line with minimal risk to the customer . Cheaping out on labor, general operations costs and in some cases even the supply chain can have severe repercussions in a medical business . I do not know if you work for them, have worked for them in the past or what your personal experience with this company is, but I do know that I worked there for 5 years as a chemist , and in the last 4 years that I was there, the sample volume more than doubled, and the work force of chemists to run these assays was reduced. It does not take a mathemitician to see the potential problem caused by such a descision. I routinley worked 60 hour weeks and in many cases put in time on the weekends as well, and I was not the only one doing this. Overloading your chemists and lab personnel leads to burn out and ultimatley a growing error margin. In the time that I was there I saw countless corrective reports being issued in my department alone, and keep in mind that some of these errors cost patients thier lives. The bottom line here is that LabCorp (and I am not saying they are the only clinical lab running thier business this way-they are just the only one that I have personal insight into) is sacraficing the integrity of the services they provide to inflate thier market stock value, and they are doing this to the extreme, which is not only irresponsible, but just greedy and dangerous.



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