Comments on: LabCorp CEO Dave King

By: Bob in Dallas

Bob in Dallas — Thu, 27 Jan 2011 21:32:50 +0000

I had lab work done in Nov of 2010. I provided my credit card and signed a paper that said “By signing this form, you agree that any remaining b alance due as the patient’s responsibility will be charged to your credit card”.

I just got an invoice in the mail for the balance. I called and asked about the document I had signed. She said it wan’t there, then looked further and said she found it. apparently it wasn’t processed correctly. She offered to charge my credit card if I provided the number. I stated they already had my number. She said the form only showed the last 4 digits – same as the form provided to me – for privacy. But lab corp DID get my credit card and presumedly did get all the card numbers.

I asked again why they could not just do as we agreed at the date of service. I asked to speak to a supervisor but all were already busy with other customers. I said I would wait. That was not acceptable. They promised to return my call in 24 hours but not necessarily today.

Bob in Dallas

By: Angry Former Client

Angry Former Client — Wed, 24 Nov 2010 06:12:20 +0000

Two recent experiences with Labcorp have soured me on your company. I called to question a bill that arrived shortly after my bank account was charged for blood work. Apparently by coincidence, the charge I paid was not related to the bill I received. But the Cust Svc person I talked to informed me that the computer is only human and makes mistakes like we do. I asked why my debit card is always asked for if you are going to still send out bills and was informed that the computer misses charging once in a while. Now I feel like I should double-check the last 2 years bills for correctness. Yesterday I arrived at 10:07 for blood work. At noon (2 hours later) I was serviced. My complaint was not with the young man doing the work. It is with Labcorp and the apparent decision to trim staff and make customers wait. I learned from waiting room comments (mostly complaints) that you can make reservations online. But this does not seem to make for goodness as most of the people waiting 30-60 minutes had appointments. And there are no signs informing walk-ins that people with appointments may be taken first. As I said, 2 hours of my time wasted is not acceptable. The young man was extremely empathetic, was very efficient, and once called in, I was done in less than 10 minutes. I think you need a receptionist-type person to process admin stuff and let the lab person do the lab stuff. So … I drive past a Quest Labs facility everytime I need blood drawn. It is 2 miles from my home. You are about 10 miles from my home. Guess what … YOU LOSE. A customer and the good PR I frequently gave you is gone.

By: Lin Caldwell

Lin Caldwell — Wed, 27 Oct 2010 15:58:46 +0000

I would love to receive an email about how to reach you personally. I am a Labcorp employee and have a few ideas and questions that I would like to express. One of my favorite shows is UNDERCOVER BOSS and I wish this was my company being put on this show. You have some of the top Phlebotomist but no one to speak on our behalf. I’ve never worked for a boss that I’ve never met and see no option to do so. Please respond to this email, I have a earfull of improvements. Thanks, Lin.

By: Jenny Keller

Jenny Keller — Wed, 26 May 2010 19:18:46 +0000

If Mr Dave King reads this I will be surprised!!!! I use to be an employee for 6 years, I use to love working for LabCorp but the last 2 years I worked for them were horrible!!!! Now I need a copy of my 2007 W2 Form and it has been over 7 weeks of tring to get a copy of it and Mr King I did not think I could be treated any worse then when I was an employee…WRONG!!!! The lack of care and just plane old good business is lost at LabCorp. Your HR Department never returned phone calls, they held my check for over 2 weeks finally deposited it and it cleared on May 12th and yet I still do not have my W2. But what I truly find sickening is that I had to pay $20. Mr King I want my money back, I have not gotten my W2, all I have gotten is the run around and uncaring employees. You Sir would always send out the Pep Talks via email or new letters and cheering us on telling us to pull together, I even talked to you once on the phone because you were impressed by an email that I sent to you staing some facts about the PSC’s. Well if that is all you have to do to make your $800,000 plus a year you have the best scam going and I guess my $20 will help pay for it!!!