Susan sent me an email that I find interesting. It’s an experience that many current and former LabCorp patients have lived through. It goes to the root of the problem, that the supervisors and managers at LabCorp, in my opinion, are some of the worst in the industry. I can’t blame the technicians, phlebotomists and clerks for their actions when the managers and supervisors fail to properly train them or even call to their attention their wrongdoings.
As many LabCorp employees have stated in this site “forget qualifications, if you kiss butt at LabCorp you move up.” In my personal case when I complained to Bob Blanco, the district manager, he insulted me and called me a liar. The director of patient services, Ana Garcia, also insulted me and said I was lying. This is how these bad managers cover their incompetence. If the employees are not doing their job appropriately, the managers are responsible. By supervisors closing their eyes to reality and making believe that everything is good, they believe that they did their job. The worst part is that the company executives believe them and instead of firing them, promote them. I predict that this fantasy land scenario will bring this company down, regardless of how much money they sucker out of Wall Street.
I am very bad with computers and didn’t see where to post my own story, but I have quite a tale that you can file with whomever you wish. I would title it “Lab Corp technicians are not fully trained to a competent level.” I sent a similar story to Lab Corp a while back and called our insurance company, BC/CS of NJ Directly this morning.
On January 22, 2010, I had a Glucose Tolerance Test (GTT) done at a Lab Corp. The technician told me I was scheduled to have a one hour GTT and directed me to drink the sugar water. Startled, I asked if they didn’t need to take a base line blood evaluation ahead. He said no, so I drank it. Fifteen minutes later a worker came rushing into the waiting room and said I needed to take a base line test IMMEDIATELY. The same now nervous tech took 3 tries getting my blood. Admitting I should have had the test prior to drinking, he also told me that I had only drunk 2/3 the amount of glucose required for that test, therefore guaranteeing me false results.
For the next 45 minutes I shivered on the table unable to get warm (shock?). I’ve had cancer and mono and so don’t take such tests lightly. During that time I heard my tech giving instructions on “how to do it” to yet another tech that was administering another GTT in a different room!Sponsored links
For the final blood drawing my tech tied the rubber tubing so tight around my arm that I yelled. He loosened it, but I had fairly continuous tingling in my hand for the next 5 or 6 days, and still do on occasion weeks later. Yet a new symptom and worst, when I went to get off the table I couldn’t walk. More than 5 weeks later I still have trouble walking. I pointed out to the insurance company this morning that they have spent an exorbitant amount on me for this mistaken test. I have been to emergency and specialists’ rooms fairly continuously since then. Indeed, I spent the night before last in the hospital under observation; the reason being that I could not stand at all.
I told our insurance company I was making a complaint about Lab Corp and “suggested” that they do one of two things. Either they should not have Lab Corps as their only covered lab or that they pressure the company to adequately train their technicians before releasing them to commit mayhem. Weeks ago I had written to Lab Corp that I didn’t feel that the technicians are the responsible parties when I see TWO at such a loss. I blame the company!
I was motivated to call this morning since I need yet another blood test tomorrow to find out why my legs keep collapsing. I dread another visit to Lab Corp!
Tags: company executives, General Labcorp Stories, glucose tolerance test, lab corp, labcorp, labcorp centers, LabCorp Complaints, LabCorp Employee Stories, LabCorp Employees, LabCorp Managers, LabCorp Mistakes, patient service, phlebotomists, wall street