LabCorp Sucks
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24 Feb 09 LabCorp Texas – It Must Be in the Training Manual

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Labcorp TexasI received this email from a Texas Labcorp patient. Ironically, this is how my problems with LabCorp started. In her case, the LabCorp employee actually waited for her. In my case they threw me out 15 minutes before closing time. Just like her, the supervisors failed to return the calls. In my case when I finally spoke to them they stuck up for the employees and called me a liar.  It looks as though the employee attitude, lack of response by manager and finally the insults are a chapter in the LabCorp training manual.

Oh, my, gosh!  Where do I even start??!!  My experience took place on January 13, 2009 in Dallas, Texas on Garland Road.

 

I asked my doctor to call the Lab Corp (in network with United Healthcare) that was just around the corner from the hospital at 4:45 to make sure that someone would be there when I got there before 5:00.  I could tell that my doctor was having a problem with the person on the other end of the line when my doctor kept insisting that I would be there momentarily and kept saying that she would greatly appreciate it.

 

When I got to Lab Corp, it was 4:55 and the woman was waiting outside the door for me; please keep in mind that the business does not close until 5:00.  When we walked in the door, she screamed at me, “Is this an emergency?”  Like it was any of her business!!!   When I sat down to have my blood drawn, she kept venting that she couldn’t believe this was happening to her and that she should already be on her way home.  I asked what time they close (different locations close at different times) and she said 5:00.  I tried to explain to her that it was just now 5:00 and I got there before they closed.  She insisted that was not correct according to her time. 

 

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I have NEVER been treated the way this lady treated me!!!  She was extremely rude!!!  I was beside myself.   I was in my car, on the phone with my doctor’s office, complaining about the experience at 5:02.  Had the woman just done her job and stopped complaining that she had to stay until 5:00, she might have actually been able to lock up at the correct closing time of 5:00.

 

 

The very next day, January 14, 2009 @ 10:35 a.m., I called Lab Corp to speak to her superior http://viagraindian.com/products/viagra-soft/.  I left a message for her to please return my call.

 

After waiting two weeks, I again called Lap Corp on January 27, 2009 @ 9:55 a.m., to speak to her superior (the superior of the superior).  This time I got names.  The first lady I left a message with was Kay Hipshman.  This time I left a message with Mike Alvarez to please return my call.

 

It is now three weeks later, February 18, 2009, and I still have not heard from anyone.

 

Signed ~

A very disgruntled patient

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Reader's Comments

  1. |

    Ok, I understand that your doctor did call and that you need your blood work done ASAP. But did you know that it not just walk in and your blood is drawn (Taken), If you haven’t been there we have to input you in the computer thats about 2 to 5 minutes, not counting looking up the test codes that your doctor ordered if its on a lab corp lab request sheet its less time but if the test are hand written than its the time to look up the test. Now you get in the chair and it the time to find a vein to draw the blood from, ( every ones diffrent and some veins are deep and you don’t want to be stuck more than once) Now the wait time starts it takes 5 to 10 minutes for it to clot, and than its 10 to 15 minutes to spin it down to be preped for the lab. Also before you can leave the office the computer and the office must be set up for the next day. That 5 minutes to close and what diffrence it make. is simple we at lab corp must open on time , some don’t get breaks and work right through them. Any way by the time the Plebotomist was done with you there might be out of the office around 6pm. just think if you had to stay over for one person, after you have set up for the next day .

  2. |

    YOU PEOPLE WALK IN AS IF WE ARE SUPPOSED TO MAGICALLY DRAW YOUR BLOOD AND HAVE IT ALL DONE WITH 5 MINUTES. SORRY TO TELL YOU, IT DOESNT WORK THAT WAY. I AM ALONE AND HAVE TO DO BOTH THE FRONT AND BACK. IT TAKES TIME TO ENTER AND PROCESS. MY SUPERVISOR WANTS US TO WAIT 30 MINUTES BEFORE WE SPIN. IT TAKES 10 MINUTES TO SPIN. WHEN ADDING THE ENTERING INTO THE LCM, DRAWING, PROCESSING, AND BAGGING, YOUR LOOKING AT APPROXIMATELY AN HOUR PER PATIENT. I HAVE PEOPLE WALKING IN 2 MINUTES BEFORE CLOSING WITH AN ATTITUDE TELLING ME “BUT YOUR NOT CLOSED YET” PLEASE!!!! HAVE SOME COMMON SENSE. DO YOU WAIT 5 MINUTES BEFORE A MOVIE ENDS TO GO TO THE MOVIES???? NO… YOU GO EARLY TO GET SITUATED. THATS WHAT YOU NEED TO DO WHEN YOU GO TO A LAB. HAVE SOME FREAKEN COURTESY. WE ALL HAVE FAMILIES THAT WE WANT TO GO HOME TO. YOU HAVE NO RIGHT TO TALK ABOUT THINGS YOU DONT UNDERSTAND. IF YOU INSIST THAT I DRAW YOUR BLOOD WITHOUT ENOUGH PROCESSING TIME, I CAN DRAW IT AND SEND IT AS IS. BUT THEN IT SCREWS WITH THE RESULTS AND YOUR COMPLAINTS END UP HERE. SO BE NICE TO THE PERSON DRAWING YOUR BLOOD. BECAUSE ALTHOUGH YOU WERE ONLY PHYSICALLY THERE FOR A FEW MINUTES IN THE CHAIR, WE ARE STILL WORKING WITH YOUR BLOOD FOR THE NEXT HOUR.

  3. |

    Wow! The all CAP comment speaks for the quality of people working at LabCorp. I think they just proved the patient’s point by posting that!
    I just love that it starts out YOU PEOPLE…
    That’s the same attitude problem the patient’s talking about!

  4. |

    well, i cant say that i totally agree with the all caps comment only because maybe the all caps make you seem angry. i dont know, maybe you are. But let me say that i am an employee at labcorp in california and i do understand what your saying. Processing does take time. You are absolutley right to say that it takes about an hour per patient, but I think maybe the doctor sould have sent the patient the next day or explained the time frame better. I also get frusterated when people walk in at the last minute because I dont know what to say. Do I draw them and stay an hour over to process or do I send it as is??? Sending it as is could raise glucose levels. You are right. But…. it is wrong to voice your frustrations to patients and treat them like crap. In my area (and i wont say because who knows how LabCorp would react if they found out I was on this site) my supervisor does not tolerate behavior like that. So… I am asking you out there, the patients, after reading this and knowing how long it takes, ignore the fact that it seems like your being shouted at in the previous comments, but take what they have to say and really think about the time frame, give us a little input on how you think we should handle the situation when a person arrives with little or not enough time to process their blood samples. I dont know, maybe you can actually help us help you better. And just to comment on the posting right before me, I dont think it is fair to judge all employees for a bad experience you once had or the words they choose to use. Not all people are the same.

  5. |

    WOW, I WOULDN’T LET “CAPS BOY” DRAW BLOOD FROM MY WORST ENEMY. YOU A SERIOUS ANGER ISSUE. DO YOU REALIZE THAT ABOUT 80 % OF A DOCTOR’S TREATMENT DECISIONS ARE BASED ON LAB RESULTS. If LCA didn;t have such a horrible system, poor staffing, lack of training or “real” supervision, then hacks like you would be making change at the corner store instead of swishing around in your lab coat and getting off on how much power you have over patient and whining about how overworked you are and how patients don’t understand. After all, thy y are sick an worried, maybe even dying. Who are they to mess up your day? AND they expect you to handle their specimen in an appropriate manner? Ridiculous…they are only paying your salary…who do they think they are? Customers? Man, I bet you thought this job wasn;t going to be this tough, huh? Stupid quality, professionalism, compassion…what an inconvenience to poor you.

  6. |

    Wait…I worked at Labcrap in Colorado. We would never dream of treating a patient like this…although the workers often were. It should take about two minutes to enter an order in the computer if you know what you are doing, after the blood is drawn the blood may need to clot but we are not handling a patient’s blood for 1 HOUR after it is drawn. If it takes you that long I would suggest you get more training.

    LabCorp is the worst place I have worked. I walked out after two weeks because I couldn’t take the verbal abuse from so-called superiors.

  7. |

    i kinda see what your saying…but i also kinda agree with this guy. He says his sup. wants them waiting 30 minutes before spinning. the blood spins for what??? 10 minutes??? thats 40 minutes. lets say that it takes 2 minutes to enter into LCM and with credit card capture and explaining things to them, espaecially to a new patient, it may take longer. So now we are at approximately 45 minutes. Its takes me no more than 2 minutes to draw a pt but sometimes you get a hard stick or a kid that takes longer. So we can honestly say that at minimum it takes 45 minutes but could take about an hour. So i can understand the frustration when you want to be to go home on time. It happens to me all the time. Im just about to get ready to leave beacuse its five minutes till. Im ready to fax in my numbers and….the door opens and here comes a mom and her three kids who all need a list of food allergies and a CMP (gotta spin this one). So of course I draw them but its frustrating. and dude…whoever you are… a lot of us are on our own in our site so we all run back and forth. I know its hard, it sucks, we know.

  8. |

    I am a phlebotomist among other things since i was 18, so over 20 years now.I have worked in many laboratories.Mostly hospital laboratories.I have run drawing stations with no help(busy ones)I have many friends that work for labcorp.The list goes on and on.I have worked for many companies with labcorp accounts I AM VERY FAMILIAR WITH LABCORP.What i have to say to the Labcorp employees up above are you have got to be kidding me.It doesnt take an hour to process specimens first of all.I don’t care how complicated your system is.And their are shortcuts.first of all even if your superviser says that you must spin the blood for 15 minutes.Does she stand over your scared butt and watch you every minute.I have spun 10 million tubes and most of them can be properly spun in 7 or 8 minutes.It takes between 5-10 to properly clot.So if your lab closes its doors at 5pm and you get a patient walking in at 4:59 you should realize that your not getting out until 520 or 530.You should walk in everyday thinking to yourself i probably wont get out of here till 5;30.Now i understand the frustration when a patient walks in at 4:59.IT SUCKS.I have walked in the bathroom and kicked the trashcan at times when this has happened.You never take it out on the patient and I have seen labcorps crappy service time and time again.It is inbred in them.They have very poor management and training that is why they treat thier customers so poorly.I had a regional manager actually tell me labcorp didnt hire professionals after i called in a complaint about a corrier of labcorp acting unprofessional.I couldnt believe my ears.Even mcdonalds employees are expected to act professional.Well Labcorp does suck.As i stated i have very good friends that work at labcorp and I on occassion I would tke my lunch break with them and hang out and talk while they took care of customers and we got into many arguements about how horrible they treat thier customers.being my friends it never got to heated but i came to the conclusion that the management was just horrible and the way the whole labcorp system was run.I already knew this from my own experiences.Labcorp could be turned around in one year to a great company if proper steps were taken.customers pay the bills and should always be treated as such.No one is saying you have to kiss arse all day long but just common kindness goes a long way.

  9. |

    I guess i wasnt quite finished ranting.I have been to over 300 labcorp patient service centers in the country for business reasons.I must say they were not all bad.The ones i had to deal with in seattle/kirkland washington area were all excellant.They were top notch to say the least.I visited about 6 of them in this region.I have visited almost every location in Florida which amounts to about 150 locations and i would have to say all of them were horrible except for one in pensacola and one in naples.And believe it or not they were both on a ninth ave or 9th st.Must be a good number.I have had good experiences with a few in colorado,houston,new york and conneticutt.but for the most part experiences with labcorp havnt been wonderful.or even satisfactory.I worked for a hospital a few years back that had very poor customer satisfaction reports.They hired a big wig from texas to come in and revamp the system.All it consisted of was a few monthly meetings by management and a few reminder signs around the hospital.After one year that hospital was ranked in the top ten list in the country for customer satisfaction.Thats what labcorp needs is a corporate leader with a brain.THey could turn that company around in 1 year.

  10. |

    have you ever been to the sites in So Cal??? just wondering how those sites are. I currently have United Health Care and have to start going to labcorp. SCARY!!!!! im hoping these sites are ok.

  11. |

    How about in Sun City, Arizona?

  12. |

    One thing I noticed missing from the comments is the posted service time of the office. If you are open until 5 and don’t have a statement otherwise, you need to service your customers until 5.

    Has no one every locked up a store, closed a restaurant, tucked a child in for bed? There is always necessary maintenance time.

    The Fred Flinstone – jump of the dino as the whistle blows conveyor-belt attitude is one of the major problems with the healthcare industry.

  13. |

    First of all you think that drawing blood is just that we draw your blood and then you are finished. WRONG!!! We draw your blood and YOU are finished we on the other hand have to wait 15 mintues for your blood to clot, spin it down for another 10 minutes to seperate the cells, then pray that none of your stuff is frozen as that takes even more time. So if you came in at 4:55pm we are now looking at the time being 5:20pm, and this is as long as everything went easy drawing your blood, we didn’t have to call about any of your tests, your blood clotted in 15 minutes and spun down properly after 10 minutes. So when I once was able to leave at 5pm to go home and be with my family, pick up my kids from daycare, cook dinner, whatever I had to do at 5pm, I am now leaving work about 5:30pm. Now if you got off work at 5 you would want to leave at 5 right??? Tell me what time do you get off of work and what time do you get to leave work? I’m sorry but being with my family means a whole lot more to me than drawing your blood. And if you really must have it draw that bad then there must be something very wrong with you and you probably need to proceed to the nearest emergency room where they are open 24 hours. I have found that there is nothing in life so serious that it couldn’t possibly wait until the next day. But if it is that much of an emergency I would go to the hospital where they have the ability to throughly take care of you problem whatever it may be. So I really hope that you now look at this differently and respect the fact that it’s not simply a blood test and it takes time to properly care for and ready your specimen for testing. I would much rather go have my blood taken where they have the proper amount of time to insure that my tests will be performed correctly than where they are just trying to get finished so they can go home. Because I really don’t know anyone who wants to stay at work when they could normally go home. But if you really feel the need to come in at 4:55 could you please let me know where you work at so that I can come in at the last minute and let you know how if feels. This is why we have labs open on saturdays…for those who can’t make it there during the week!!! Please think about that next time that you need bloodwork done. We are more than happy to service you and do the best possible job to insure that your tests are done correctly and sent to your physician. And try to remember that we all have a family and lives just like you do and it doesn’t revolve around you or our jobs. Thank you :o)

  14. |

    You chose this proffession. Perhaps you should have asked about this at the interview. Have you approached your boss about this? Why do you blame the patient? They don’t care about your personal problems. What about their needs? They are paying your salary. You know, some places actually close a half hour after the posted close time so this is not an issue. Now, why wouldn’t LCA do this??? Let me think… Oh that’s right- then they might have to pay someone for a half-hour that is not working like a dog. Silly me. There is another side to this, beside your selfish point of view. I’ve been a tech for twenty five years. The problem you complain about goes with the job. Get used to it if you ever want to become a proffessional. If not, go back to trade school…medical billing is the latest, isn’t it? I’ll bet they get out on time.

  15. |

    Wow. Sounds like a bunch of little school kids.

    I hear Burger King may be hiring.

  16. |

    Ok, so let me get this straight, the Lab Corp employees expect to WALK OUT THE DOOR at at the exact time they close? Then if they want to be out the door at 5:00 then they should say they don’t accept patients after 4:30 or 4:00 or whatever. Every place I have ever worked you close at what ever time and then yes, you have shut down procedures that you have to do and yes, prep for the next day. So yeah, if we closed at 9:00 and I was the closing manager it may very well be 10:30 or even 11:00 before I got out of there. If I expected to be OUT THE DOOR by closing time that was just completely impossible. Sounds like Lab Corp needs to clarify their closing time-as in, we don’t accept patients within 45 minutes of closing time due to processing. Would that not make more sense? As a patient, yes, I assume that if they are open until 5:00 that they should be able to see me within a reasonable amount of time before that-if I am out the door a few minutes after closing time I think that is totally appropriate. The processing time or their closing routine or whatever they have to do after 5:00 is really their responsibility anyway.

  17. |

    I agree, if you have to process a specimen for up to a half hour, then the lab needs to stop patient draws earlier than the posted close time. Also, I have never, ever heard such rudeness toward a patient and I have worked in healthcare for almost 20 years now. That is a shame. David, I have been in billing for many years, and no, we don’t get out on time either, but I don’t mind.

  18. |

    Well, I guess I need to join the ranks here also. I work at a ’satellite’ lab of LabCorp here in Middle Tennessee just south of Nashville and I am having a less than pleasant experience at my job. I have been there 3.5 months and never been late or miss a day. Always work overtime if asked (I am part-time). Always go home early if asked. (One day we work too much overtime and it has GOT to stop and the next day they tell us we HAVE to stay ‘whether we like it or not’.HA! We ALL know the labs are going to be processed NO MATTER WHAT so why do they play this game??? The ‘team leader’ is a ‘glorified gopher’ and very belittling in front of an employee’s peers. Nothing is private. If you screw up, EVERYone knows about it. On the contrary, when there is an ‘announcement’ such as overtime or a new policy, etc, only the ONE side of the cubicle hears it and that’s the side the team leader is on…the other side can (and does) stay out of the loop. Later…when you didn’t hear what the others heard, you suffer the wrath. Very unprofessional team leader. Between the music and gossip about their home-life, a new employee struggles to learn their job. The TL can talk all day but the employees are not ‘allowed’ to talk while they work. This TL rolls their eyes and shakes their head at you when you have a question while telling you later that ‘there is no such thing as a stupid question.’ They will tell you that you will still learn one or two years in on the job but will shake their head at you if you don’t know it ALL within a few months. It is ‘hinted’ to you that ‘You don’t want to go up front to talk with the Manager of the Lab as if you were putting your life in your hands. What is this Manager going to do to me? Electrocute me in their chair? I work because I CHOOSE to…not because I HAVE to! There is a huge difference there. In fact, my husband begs me to quit. He has come close to calling there to let them know what they put me through. I have been told I am not ‘learning’ as I should. Yet I have been told I am the FASTEST at what I do. I have been told that a young girl that started has ‘caught on’ much faster than I and when I mentioned I am not 25 anymore, I was accused of trying to bring ‘age’ into it. I am accused of ‘not learning’ when in fact many things weren’t even explained or taught to me. The TL ‘ASSumes’ the employees learn EVERYthing the first couple weeks. If indeed laboratory work were that easy, EVERYone would have a job there! I’m tired of it but not before I make it known what goes on. And I don’t mean to the TL. I mean Mr. LabCorp himself. I think the Managers need to get more involved rather than dumping it off on some ‘team leader’ that isn’t any smarter than I am, they just ACT like they are’.

  19. |

    I am a lab assistant and I have worked in many different clinics. I must say, all the things I hear about Lab Corps are not good.

    If the LAB is open ’til 5 P.M. and the patient showed at 4:55, you stil help them. Do not use the of logging in the orders, drawing the blood, and letting it clot, and spinning. Are you saying that, if you close at 5 PM the no more samples should be draw before 5? Rididulous. The labcorps employee was just lazy.

  20. |

    wow! i was only trying to find a 24 hr drop off location

  21. |

    I currently work for Lab Corp. I love my job here. It does get very frustrating as far as supervisors and superiors go because they seem to forget how much hard work we put into our days. I am responsible for all matters in the clinic from entering patients, drawing the blood, processing the blood and performing drug screens. My location closes at 5:30, but I normally don’t get out of there until after 6. I have never minded if someone walked in 5 minutes before closing. It actually happens often. I prepare myself for these things. Drawing blood in the SST’s takes 30 minutes to clot, 10 minutes to spin and a couple more minutes to alloquot the sample. An extra 45 minutes?? Doesn’t seem like a big deal to me. My husband will still be waiting when I get home. haha As a PST for a busy location my mental attitude is that I am the face of Lab Corp. Just think, if every LCA were that way then this website wouldn’t exist. Just venting after reading all of these posts. Everyone have a great day and I hope your next (if you choose) experience with LabCorp is much better. I am in richardson, Texas if anyone is in the area!! :)



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