Comments on: LabCorp.com Billing

By: C G P

C G P — Fri, 16 Jul 2010 15:22:00 +0000

I had to take my son to LabCorp for a pediatrician regular blood test. The person at the front desk ask me to produce a credit card, I told her I have insurance, they still requested a credit card, I ask for doing what? They told me, no credit card no service. So even with insurance from United, they only moved forward after I gave them my credit card, and after that they gave a letter requesting my approval to charge my card 100% of the charges.
It this practice legal?

By: Jerry Durham

Jerry Durham — Thu, 15 Jul 2010 02:04:56 +0000

I have received 2 overpayment refunds the last 2 months then I received a past due notice and also those threatening calls on my trackfone using my valuable minutes. You get a preaddressed envelope with each refund check. Waste of paper-what do you do with envelope? Send them money again and get another refund check with another envelope to send back. If you owed for 20 different visits you get 20 bills a month not just 1 bill with everything added up. Another waste of a tree.

By: Jerry Durham

Jerry Durham — Thu, 15 Jul 2010 01:47:49 +0000

When my blood inr is not right I seem to have to go for tests weekly for 3 to 4 wks until it is right.Sometimes I think they do this for extra money. I have no insurance. Also 2 yrs ago whenI came to this town I found out I had blood clots in left leg. Was in hospital 4 days. The last day the nurse took ten viles of blood from me to do tests. My Doctors office also takes blood and sends off to lcoa. They took blood from me also and I was charged almost 700 dollars for those results. Wouldn’t they have done all the tests needed at the hospital with those 10 viles and sent the results to my Doctor?

By: Mike

Mike — Tue, 06 Jul 2010 22:01:22 +0000

Look for my Facebook group ‘LabCorp Sucks’.

By: Mike

Mike — Tue, 06 Jul 2010 22:00:13 +0000

Bck in February I had blood work done at my doctor’s office. Shortly thereafter I received an Explanation of Benefits from my insurance company showing the cost breakdown and my out-of-pocket portion of my bill. This breakdown showed my patient responsibility to LabCorp of $.89. I sent LabCorp a check for $.89, and with my check I included a copy of the statement from my insurance company showing I owed $.89, with the amount highlighted in yellow. LabCorp promptly cashed my check.

On 5/5/2010 I received a notice of non-payment from LabCorp showing I owed the entire amount charged, $8.13. I contacted my insurance company and was told that they had paid their portion of this bill on March 25, and had sent a statement to LabCorp. I was even given a payment id number. The phone representative at my insurance company was very helpful, and said she didn’t understand why I was receiving a bill for the full amount when they had sent LabCorp a statement and payment several weeks earlier.

I then contacted LabCorp. The phone representative was very rude, and claimed that they had not received a statement from my insurance company, and without a statement there was nothing she could do. She would not look up the payment id that my insurance company had given me, and keep repeating that they did not have a copy of the Explanation of Benefits for this visit.

I called my insurance company back and spoke to the same representative. I asked her to send LabCorp an Explanation of Benefits statement for this office visit, and she agreed to send another one that day. This would be the third Explanation of Benefits sent to LabCorp for this visit: the original statement sent by my insurance company, the statement I sent with my payment, and now this re-sending of the statement by my insurance company.

On 6/8/2010 I received a letter from ICA Collections showing that my bill to LabCorp was going into collections. I again called LabCorp. They again claimed that they did not receive an Explanation of Benefits from my insurance company and that I owed the entire amount. I mailed them another Explanation of Benefits from my insurance company along with a printout of my cancelled check that I had paid to them for the amount owed ($.89) bring my balance to zero.

Today I have received another letter from ICA Collections showing that my bill to LabCorp was going into collections. Obviously, even a company run as poorly as LabCorp could not lose four Explanation of Benefits statements.

In my complaint to my state’s AG Office and Department of Insurance I am claiming that LabCorp is engaged in insurance fraud by purposely ‘losing’ statements, and engaging in extortion by harassing me with ‘past due’ statements and collection notices.

By: employee

employee — Mon, 28 Jun 2010 19:32:59 +0000

I am so sorry to hear all of these complaints.. I am a Lab Corp employee and to to hear this upsets me. There is a place on your bill that has a website address to log onto to view and pay your bill. If you have a bad experince in a patient care center please contact the office manager, it does no good to sound off on here if your not going to solve the problem. Sorry for all of your incoviences..

By: Brad

Brad — Thu, 24 Jun 2010 02:18:48 +0000

I have been on coumadin for 9 years, which requires monthly blood work. I have had the same Dr. and insurance the entire time. The only change has been the lab my Dr. uses. When he was using Spectrum lab, I never recieved a bill. They accepted what the insurance company paid. Since the Dr. switched to Labcorp I receive a monthly bill over and above what the insurance company pays. I have no problem with their web site as I pay the bills on line. The only problem is , I pay them, get a confirmation # and still receive bills from them until I call them and give them the confirmation# . It usually take 2 to 3 calls with the confirmation # to get them to quit sending bills that have already been paid. They have even turned me over to NCO financial, a collection agency, for bills that had already been paid. Maybe their employees are too ignorant and illiterate to enter payments correctly.

By: never again patient

never again patient — Mon, 24 May 2010 22:17:13 +0000

Never again will I have blood sent to these crooks. The charges are ridiculous. Why is it that I can have the same tests done at the hospital for less than 1/2 of what these crooks charge. Thank god my doctor’s receptionist was the one to alert me to the cost benefits of the local hospital. From now on I ask my doctor for a referal and I go and have my blood tested by people who actually care and not just some money making machine that is out to take advantage of people and their insurance.

By: employee

employee — Fri, 23 Apr 2010 21:17:41 +0000

Why is it their fault you weren’t responisble enough to carry your insurance card? If you were a first time patient or haven’t been to the facility in over a year then YOU NEED THE CARD. We have policies to abide by and sending in a copy of the actual insurance card every time you visit the PSC is one of them. We can’t take any patient’s word for it just because you have all the info written on paper. When you go shopping do you present a credit card or just write the number down on paper and say here is my card number, charge it?

By: Mike

Mike — Tue, 20 Apr 2010 14:51:00 +0000

I took my daughter to LabCorp on a Saturday on 5120 Duke St. in alexandria, Va and watched the 3 young ladies that worked there turn away a man and his 2 year old daughter (both immigrants) because they wanted to get close shop 10 minutes early and be out of the office by noon. And it wasnt politely. As he approached the counter they ignored him and turned over the electronic sign-in chart, talking to one another about how ‘these people’ will not get helped today, and how the other worker needs to go lock the door. Another patient blasted them for their behavior and she was subsequently ignored as well. then I was turned away for not having my insurance card, though I had all information on it with me. There was ripped off foot-long swatch of dirty carpet in the corner of the office, This place was Purell Heaven. I was also told I couldn’t go to my car (which was about 20 feet away-I could see it through the glass door) to get my card or I’d be locked out, lol. LabCorp suckes the big one, and if you work there and disagree you are most likely part of the problem.