Maryann-

First, as an unbiased view of your post, you felt that you had the “right” to follow your daughter into the draw room when her name was called, then you felt slighted by the lab tech when you perceived that you were not welcomed in the draw room when it was NOT you who was called to come in for service. The reality is, you did NOT have the “right” to enter into the back office of the lab during your daughter’s blood draw unless she was a minor. The lab is not your place of business nor your home, it is a professional environment and company. You do not automatically have rights in these kinds of situations although very clearly you think you do. You have entitlement issues here. What you need to get is that the lab tech who drew your daughter’s blood is a state licensed professional, and by definition, is a healthcare provider. That provider is engaged in a professional environment doing their professional job, and perhaps it never dawned on you that your presence in the draw room hovering around the area where the tech was at work doing their JOB might drawing your daughter’s blood likely represented a distraction. I agree that the tech could have been more friendly toward you, however that does NOT at all mean that you had the “right” to be present in the draw room with your daughter unless she was a minor. It was acually YOU who was being rude by taking it upon youself to follow your daughter into the lab draw room when the fact was, you were not invited in. Would you be able to do this at the doctor’s office or medical center? I doubt it very seriously, especially since you stated that you are an LPN you should know that realtives are NOT automatically allowed to accompany their family members for testing procedures, and you know this. Your post is merely a projection of your own personal attitudes and pent up emotional dysfunctions and importantly, your issues of entitlement. I’ve been in several medical center environments where relatives are present with a loved one who is being tested or seen by medical staff, and I’ve witnessed many times when that relative wanted to follow their loved one into an exam room, radiology suite, doctor’s office, etc., and the staff asked them to please be seated in the waiting area unless there was some sort of problem they didn’t know about that required their presence. I’m certain that the lab tech was also “seething” pissed at you for taking the liberty that you did. Next time, you probably should ask the lab staff if it would be ok for you to accompany your daughter into the back office of the lab when she’s getting her blood drawn.

I visited two LabCorp in NYC and it appears the technician is also the one at the front desk. So for these particular labs – only one employee.When this employee goes to lunch the lab is closed. There is also a lack of supervision. LabCorp. needs to seriously consider cutting back on the number of locations, have additional employees at the remaining locations. The reason you are so poorly staffed is because you have far to many locations. I sincerely believe that patients would have no problem traveling to a location that is properly staffed and ready to work.
As an RN I have to seriously consider a work change. And as I look for new facility to work in I will def. have to research the insurer and their covered service providers.