15 Feb 09 Ooops They Did it Again.

They did it again. Losing the trust of patients one at a time. That should be LabCorp’s motto.

Here’s an email I received from a lovely lady that WAS a regular LabCorp “customer”. I use the word customer instead of patient as I believe that LabCorp locations look at patients as customers and how much money they can extract from them, instead of patients (as other health care providers do). Maryann is well educated and is also a service provider in the health care industry.

Both my daughter and I get our bloodwork done about every 3 months.  She is diabetic and they are watching me closely for diabetes type 2.  We entered a full waiting room and when we signed in were told that there were 4 in the back so the wait should be only about half an hour.  At 9:45 my daughter was called in and I followed her in.  She is an adult but likes me in with her for moral support.  The tech was anything but nice to us.  He had an attitude a mile long.  He TOLD me to go back to the waiting room that he would call me.  I did so but was seething.  He did not have the right to remove me, only my daughter had that right.  I took my paperwork from the line up and when my daughter was finished we left.  I’ll go somewhere else and get mine done.  This man obviously has problems and can not contain his anger or attitude.  As an LPN, I would NEVER treat a family member as he treated me today.

 

The lab is in Sun City West just across from Del E Webb Hospital.

 

Maryann XXXXX

 

PS:  I am making a formal complaint to the BBB here.