LabCorp Sucks
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Laboratory Corporation of America – Tell Your Story and File a Complaint
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04 Aug 13 LabCorp Phlebotomist Job Openings

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Labcorp Phlebotomist Draws BloodI noticed that LabCorp always advertises job openings for phlebotomists. Every LabCorp location is continually looking to hire them. It reminds me of when I was young and 7-11 convenience stores were everywhere. Every 7-11 had a sign that said “night manager wanted”. Back then nobody wanted the night shift so it was difficult to find individuals who would take the job. The question that comes to mind with the LabCorp “phlebotomist wanted” signs is; Is LabCorp always hiring phlebotomists because of employees leaving the company or because of growth?

LabCorp is the low price leader in the clinical laboratory market. They get customers, such as insurance companies, HMO’s and others by offering them the lowest price, not the best service. It’s what Kmart used to do but eventually Kmart had to file for bankruptcy because of lack of customer loyalty. The customers were there because of the cheap prices and nothing else. If anyone else offered a better price, they’d buy from them. It’s sort of the same situation that LabCorp is facing now. They get their customers strictly based on price.

Back to the phlebotomist. I believe that LabCorp always has job openings for phlebotomists as a result of their cutthroat low-pricing strategy. They undercut the prices of every other clinical lab and then have to make it up by paying their employees less than competitors. As the saying goes, you get what you pay for. That’s not to say that all LabCorp employees are bad or lazy. They just happen to have a disproportionate share of them because of how they treat them. The good ones tend to go somewhere else, using LabCorp as the initial stepping stone in their phlebotomy career.

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23 May 11 Say Goodbye LabCorp

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Here’s an email that we received from a LabCorp patient, or should we say a former patient.LabCorp Patient Waving Goodbye

I’m too beat down to go into all the ways labcorp sucks. However, after 1.5 hours I went somewhere else with out a test. Thank you for having this venue to vent my frustrations–Steve.

Here’s another email from another patient who will never step into a LabCorp center again.

LABCORPS SUCKS BIGTIME!!! Yep I’m sick of it… Filing a complaint w/ my employer..

Peter

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20 Oct 10 LabCorp Locations in Northern California

I received a letter from Marlayna who works at a LabCorp location in the northern California area. She espouses the positives of the LabCorp patient service center she works at. Anyone from Northern California feel the same way? Let us know your opinion.

Here’s what she has to say:

Labcorp Locations in Northern CaliforniaIn Northern CA, LabCorp is a preferred provider for United Healthcare. 80% of the patients that I see in a day have United Healthcare. We also do accept Aetna insurance. LabCorp offers the cheapest lab rates to patients. If you were to pay cash for your tests, the cheapest you would find would be LabCorp. The price that is billed to insurance companies just depends on what they are contracted for. 

Also, at most sites in this area, only one phlebotomist is working. When a location does not receive a high volume of patients, only one technician is necessary. Anything more than that would be wasteful. It is not an under staffing issue, it is just a simple supply and demand. I work for LabCorp and I love it here, and most all of my patients love me.  

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18 May 10 LabCorp Billing Patient For Declined Tests

LabCorp Billing Mistakes Require a Big EraserI received this email from Anne. She’s very upset that LabCorp is billing her for tests that she declined when she was at the LabCorp center in Texas. In addition, the test that she specifically approved because it was to be paid for by Medicare was not performed. It’s not clear if the techs at the center made the mistake or if it was the laboratory. Whoever may have made the errors, it was not Anne and she is not required to pay. Instead of resolving the problem promptly, LabCorp continues their collection process. A suggestion to LabCorp, it’s never too late to fix a mistake. Based on the amount of complaints on this blog, I recommend the big eraser. It’s available by the case.

LabCorp Bills Medicare for TestsSince Anne is a Medicare recipient, she will be taking this matter directly to the government. I’m confident that this matter will be resolved and she will not have to pay. Even though Anne gave us authority to print her personal information, her letter was redacted for privacy purposes.

May 11, 2010

ATTN: PATIENT SERVICES

Laboratory Corporation of America Holdings
PO Box 2240
Burlington NC 27216-2240

Ref: Invoice 115XXXXX

Amount: $296.00

I attended your facility on March 29, 2010 with a request for services from my doctor’s office.

At your facility, a lady processed my paper-work. She took copies of:

  1. My Medicare card
  2. My insurance identification card
  3. My Mutual of Omaha pink physician sticker
  4. My TX driver’s license

She then informed me that two of the blood tests requested by my doctor:

  1. 80061 – LIPID PANEL
  2. 84443 –TSH

…would not be covered by Medicare. She printed out your Form CMS-R-131, listing those two tests and instructed me to choose and check an option, then sign and date the form.

I checked Option 3. “I don’t want the laboratory test(s) listed above. I understand with this choice I am not responsible for payment and I cannot appeal to see if Medicare would pay.”

I then signed and dated the form and the lady provided me with a copy. A copy of this form is included with this letter.

Your representative assured me that the remaining test requested by my doctor was a procedure covered by Medicare. Had she informed me otherwise, I would have most certainly declined that test as well.

Subsequently I was contacted by my doctor’s office to discuss the results of the blood test and they provided me with a copy of these results.

Patient Service Center Request LCM Req #: 50057XXXXXX (Copy enclosed).

The two test results were for the two procedures I had declined:

  1.  80061 – LIPID PANEL
  2. 84443 –TSH
  3.  

NO OTHER TESTS HAD BEEN CARRIED OUT.

 I then received your Invoice # 115XXXXX billing me for the two procedures I had specifically declined, PLUS procedures you had not even carried out.

Why am I being billed? As a result of my complaint, all I have received so far from your Patient Customer Service is a completely pointless form letter, clearly assuming I’m not particularly bright and explaining that the bill I am questioning is for clinical laboratory services performed at the request of my physician.

I have been checking up on your company online and I wasn’t surprised to find pages of complaints against you on every consumer protection website going. People have even gone so far as to dedicate websites to exposing Lab Corp.

I ask that you resolve this issue immediately otherwise I shall send copies of everything to the Texas Attorney General’s Office in Austin, Texas. In view of all the government litigation against you that I’ve been reading about, I’m sure they will be more than happy to help me.

Sincerely

Anne XXXXXXX

Attachments: 

  1. Copy of front and back of my Mutual of Omaha Insurance Identification Card.
  2. Pink Mutual of Omaha Physician Sticker
  3. Copy of your FORM CMS-R-131 clearing indication the declined procedures
  4. Copy of LabCorp Patient Service Center Request LCM Req # 50057XXXXXX listing the 2 test results submitted to my doctor.

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31 Mar 10 Urine Tests at LabCorp Suck

Mike sent me an email with his LabCorp complaint and even included pictures. He went to LabCorp for tests, and one of them required him to provide urine samples. He had the urine tests but as you’ll read below, it was somewhat disgusting. After a long wait his doctor finally received the results from LabCorp and gave him an appointment for tomorrow. Hope the results are favorable for him. Here’s his email

 I went to Labcorp for routine medical tests today at 1217 East Ave, Sarasota.   When I arrived there were several elderly patients arguing with confrontational Labcorp employees that they had provided urine samples while the staff insisted that they had not. One elderly man stated that he witnessed his sample being stolen. 

LabCorp Urine Test - Bathroom FloorWhen my turn came, my blood was drawn and I was handed a cup and a plastic lid that looked like a paper coffee cup. It had my name written on it with pen, no number.  I was told to go into a bathroom. The bathroom was filthy and there were numerous puddles and spots of urine on the floor, the counters, the sinks. LabCorp Urine Test - Bathroom Sink

There were also several rings of urine left by previous cups on the counter. It was apparent that the urine was from numerous persons.   I was not given an alcohol wipe or instructed to wipe my hands. The woman scolded me for handing her the cup and told me to leave it on the dirty counter. I told her the bathroom was filthy and she said someone cleans it later. LabCorp Urine Test - Bathroom Sink Piss Rings

The employees there were morbidly obese, confrontational, rude, and appeared to have a limited intellect.   I am 50 years old and have utilized the health system in several states, Mexico, Central America and South America. I have never witnessed such a bizarre situation and unsanitary conditions in a health care facility.  This facility is below third world standards and I do not feel comfortable with the integrity of any results.   Mike

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05 Feb 10 LabCorp Locations in Arlington Virginia

There are many complaints about employees in LabCorp locations throughout the country mistreating patients. Deb sent me an email about her unfortunate encouter in LabCorp’s Arlington Virginia Location. What one would expect to be a 5 minute event turned into an hour ordeal. Why? Just because they can. Management in these LabCorp locations does not seem to care about patient satisfaction. After all, LabCorp is the low-price leader to HMOs and insurance companies. Who needs to treat people with the respect that they deserve when you get them through pricing practices. While I find Laboratory Corporation of America employees who treat patients this way revolting, it’s really managements fault. The supervisors do not seem to care and just push for production. Patients will complain as Deb did about the Arlington VA location, but management does nothing about it.

I went to LabCorp in Arlington VA last Saturday am in the middle of a snowstorm that was getting worse by the minute. All I had to do was drop off a specimen, and I informed them of that the minute I walked in. After two more interruptions by me asking why I couldn’t just drop it off, they finally took it from me – an hour after I walked in the door. So, I sat for an hour in a waiting room filled with sick people (and I am not sick), while 8 inches of snow was falling and the roads getting worse by the minute, and they couldn’t be bothered to take a plastic bag of test tubes from me. They weren’t even apologetic. I think I would have been there another hour if I hadn’t finally thrown a huge FIT at the desk.

I wrote an email complaining to them about this, but you know they won’t even respond to it. They are a terrible company.

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18 Jan 10 LabCorp Loses Blood Samples Again

Labcorp Blood Test LostHere’s a very common complaint. Patient walks into a LabCorp location, has blood drawn, LabCorp loses the blood samples and still bills for the test. This very illegal LabCorp billing practice will eventually backfire. How can LabCorp billing charge for an exam that they did not do? Worse yet, how could they lose the blood samples? Even worse, can it have been tested and another patient receive the results as if their own? It all reminds me of a Looney Toons cartoon I used to watch when I was a little kid. A long floppy eared dog goes running after another animal and stops in its track saying “which way did he go??? Which way did he go???”

Here’s an email that I recently received. It tells the complete story:

Couldn’t believe that there is a whole website devoted to Labcorp screw ups! On November 23rd, 2009, my husband and I both went to Labcorp with physicians work orders in hand. After waiting about an hour, we finally had our respective blood drawn. My husband’s was routine. I am a cancer patient and had two orders, one from my oncologist and the other from my primary care doctor. Even though the facility was very busy and it was a Monday (I should have known better), there was only one phlebotomist on hand. She stated that she was the only one drawing blood there for the past month.

We never heard from our doctor with the results, so on a visit this past weekend, we asked our doctor what the results were. She stated she never received them and proceeded to call Labcorp. She was told they had no record of us going into their facility in November. On a hunch, I called our provider, Humana, on Monday and was told Labcorp had billed them over $500 for my labwork on November 23rd and also had billed them for my husband’s. So, according to labcorp, we never went there on November 23rd, yet they billed Humana over $500!! Meanwhile, we had to have our blood re-drawn yesterday. This time we went to Quest Diagnostics. Maybe we’ll have better luck there. I have filed a complaint with Internal Affairs at Humana and hope to follow up with a letter to labcorp if I can find the proper person to send it to.

Carolyn

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