LabCorp Sucks
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Laboratory Corporation of America – Tell Your Story and File a Complaint
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05 Nov 10 LabCorp Urine Test

Labcorp Urine Drug TestI received a very disturbing email from a lady who was sent to LabCorp for a urine test. This is a fairly simple process regulated by federal guidelines as it can cause the loss of employment if not properly administered. In this case it never got to that point. She complains that after sitting in the waiting room for over one and a half hours, she was asked to leave without being able to provide her urine sample.

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Customer service is an important part of every business. When you have a customer waiting inside a facility and he or she has been in a facility for an extended period of time, it is common courtesy to provide the service before closing. In this case, they just chased all the customers out. It is without a doubt one of the worst violations of customer service principles that I have seen. I’m fairly confident that even poorly trained LabCorp managers would object to the actions of their employees in this case. If they do something about it, now that’s a different story. Here’s the email I received:

LabCorp Urine TestI was sent there (Labcorp) by an employer for a urine test. I sat there for over 1 1/2 hours (well before 4p.m). The woman came out and announces “all of you here for “P-Test” have to return on Monday, we are not doing anymore today.” I told her look,I have to have this done today in order to start work…her reply was that’s not our problem….WTF…

I have all of my certifications for phlebotomy ……Those employees are rude,hateful and just out right nasty. They are the laziest people I have ever seen.

Thanks,

F.Kim

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14 Aug 10 LabCorp Billing Department – An Insider Tells All

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I received an email from a LabCorp Billing Department employee who exposes what’s behind all the billing problems. It’s a good inside view of LabCorp billing from an insider whistle blower who’s name we’re keeping confidential.
Labcorp BillingI work at one of LabCorp’s many billing departments around the country. The place sucks. The department, the company, the manager, and supervisors. I come in every day and my co-workers are like robots in a factory.
 
The job is fast paced and I’m not surprised about the billing complaints because, yes we do make mistakes in billing. Why? Because we’re told to do it at a super speed/superman rate which causes many of us to miss other vital information. If we don’t meet their numbers, we get called in and get “talked to” about our poor performance. The job really is simple to do if you’re allowed to do to it the way humans should. It’s the company and superiors that make the work atrocious.
 
LabCorp Billing SupervisorHere’s a typical day for the billing people: come in, work, work, work, get bitched at by superior for talking/laughing with co-workers/having emotion/acting human/not performing to LabCorp’s standards, work, work, work, get bitched at some more, work, then the day’s over.  Actually, that’s the setting in other departments in the company. I’ve talked to others, not one of them have anything nice to say about the company or their superiors.  We’re not supposed to have any type of human emotion or try to enjoy our work environment, apparently. Yet the ones trying to impose the rules are don’t even follow it. 
 
My superiors aren’t doing crap and chat with one another for most of the day and the fingers get pointed at us on the floor when corporate isn’t happy with our performance. When I say LabCorp Billing Problemswe’re like robots, it ‘s true. That’s what they want us to be. Think of a sweatshop setting.  When they’re not happy, they create dumber rules and added stress.
 
If you absolutely need money, then apply here. Otherwise, this should be your last resort. It COULD be a good company to work for, but they need people who don’t have sticks up their asses and actually know what they’re doing and can treat and respect people who are below them.

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06 Mar 10 LabCorp Technicians are Not Properly Trained

LabCorp Managers and SupervisorsSusan sent me an email that I find interesting. It’s an experience that many current and former LabCorp patients have lived through. It goes to the root of the problem, that the supervisors and managers at LabCorp, in my opinion, are some of the worst in the industry. I can’t blame the technicians, phlebotomists and clerks for their actions when the managers and supervisors fail to properly train them or even call to their attention their wrongdoings.

As many LabCorp employees have stated in this site “forget qualifications, if you kiss butt at LabCorp you move up.” In my personal case when I complained to Bob Blanco, the district manager, he insulted me and called me a liar. The director of patient services, Ana Garcia, also insulted me and said I was lying. This is how these bad managers cover their incompetence. If the employees are not doing their job appropriately, the managers are responsible. By supervisors closing their eyes to reality and making believe that everything is good, they believe that they did their job. The worst part is that the company executives believe them and instead of firing them, promote them. I predict that this fantasy land scenario will bring this company down, regardless of how much money they sucker out of Wall Street.

LabCorp Drawing BloodI am very bad with computers and didn’t see where to post my own story,  but I have quite a tale that you can file with whomever you wish.  I would title it “Lab Corp technicians are not fully trained to a competent level.”  I sent a similar story to Lab Corp a while back and called our insurance company,  BC/CS of NJ Directly this morning.

On January 22, 2010,  I had a Glucose Tolerance Test (GTT) done at a Lab Corp.  The technician told me I was scheduled to have a one hour GTT and directed me to drink the sugar water.  Startled, I asked if they didn’t need to take a base line blood evaluation ahead.  He said no, so I drank it.  Fifteen minutes later a worker came rushing into the waiting room and said I needed to take a base line test IMMEDIATELY.  The same now nervous tech took 3 tries getting my blood.  Admitting I should have had the test prior to drinking,  he also told me that I had only drunk 2/3 the amount of glucose required for that test,  therefore guaranteeing me false results.

LabCorp Patient and StressFor the next 45 minutes  I shivered on the table unable to get warm (shock?).  I’ve had cancer and mono and so don’t take such tests lightly.  During that time  I heard my tech giving instructions  on “how to do it” to yet another tech that was administering another GTT in a different room!

For the final blood drawing my tech tied the rubber tubing so tight around my arm that I yelled.  He loosened it,  but I had fairly continuous tingling in my hand for the next 5 or 6 days, and still do on occasion weeks later.  Yet a new symptom and worst,  when I went to get off the table  I couldn’t walk.  More than 5 weeks later I still have trouble walking.  I pointed out to the insurance company this morning that they have spent an exorbitant amount on me for this mistaken test.  I have been to emergency and specialists’ rooms fairly continuously since then.  Indeed,  I spent the night before last in the hospital under observation;  the reason being that I could not stand at all.

I told our insurance company I was making a complaint about Lab Corp and “suggested” that they do one of two things.  Either they should not have Lab Corps as their only covered lab or that they pressure the company to adequately train their technicians before releasing them to commit mayhem.  Weeks ago  I had written to Lab Corp that I didn’t feel that the technicians are the responsible parties when I see TWO at such a loss.  I blame the company!

I was motivated to call this morning since I need yet another blood test tomorrow to find out why my legs keep collapsing.  I dread another visit to Lab Corp!

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05 Feb 10 LabCorp Locations in Arlington Virginia

There are many complaints about employees in LabCorp locations throughout the country mistreating patients. Deb sent me an email about her unfortunate encouter in LabCorp’s Arlington Virginia Location. What one would expect to be a 5 minute event turned into an hour ordeal. Why? Just because they can. Management in these LabCorp locations does not seem to care about patient satisfaction. After all, LabCorp is the low-price leader to HMOs and insurance companies. Who needs to treat people with the respect that they deserve when you get them through pricing practices. While I find Laboratory Corporation of America employees who treat patients this way revolting, it’s really managements fault. The supervisors do not seem to care and just push for production. Patients will complain as Deb did about the Arlington VA location, but management does nothing about it.

I went to LabCorp in Arlington VA last Saturday am in the middle of a snowstorm that was getting worse by the minute. All I had to do was drop off a specimen, and I informed them of that the minute I walked in. After two more interruptions by me asking why I couldn’t just drop it off, they finally took it from me – an hour after I walked in the door. So, I sat for an hour in a waiting room filled with sick people (and I am not sick), while 8 inches of snow was falling and the roads getting worse by the minute, and they couldn’t be bothered to take a plastic bag of test tubes from me. They weren’t even apologetic. I think I would have been there another hour if I hadn’t finally thrown a huge FIT at the desk.

I wrote an email complaining to them about this, but you know they won’t even respond to it. They are a terrible company.

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12 Jul 09 At Laboratory Corporation of America Some Things Never Change

About a year ago this web site was launched as a result of incidents in LabCorp’s Miami, Florida facilities. Before it was launched I had a conversation with Laboratory Corporation of America’s Chief Operating Officer and Executive Vice President Don Hardison. He seemed genuine and acknowledged that Laboratory Corporation of America had many operational problems. He stated that he was fairly new to the company but intended to fix all of them. I believed him.

After a year it looks like Don Hardison has not fixed LabCorp’s problems. I recently contacted the Miami division’s office and was informed that the regional director is still Bob Blanco, and that the Patient Service Center director is still Ana Garcia. I would have thought that after all the damage that these two have caused Laboratory Corporation of America, they would have been terminated. How can you fix a problem when the people creating the problems are at the helm? These two managers outright lied to me, and used the old “lie about them before they tell the truth about you” technique to get away with their incompetence.

Don Hardison COO of LabCorpThe fact that Don Hardison did not fire these two incompetent employees after my complaints makes me believe that he is not as genuine as he first made me believe. He talks the talk but he has not walked the walk. So I now ask, would the real Don Hardison please stand up? The Miami region’s customer service is probably worse than it was a year ago (according to comments on this site). This web site seems to get substantially more complaints about the company and its service centers than before. So what has Don Hardison fixed? All I see is the mask coming off and the real Don Hardison coming out. Just another Laboratory Corporation of America manager covering for the incompetence of those below him. It’s the “If they look good then you look like you are doing your job” philosophy. Forget reality.

In reference to the LabCorp Sucks web site, I intended to pull the plug once these two employees were fired for their actions. Their dismissal by Hardison would have shown that he, and  LabCorp, really mean what they say and that they intend to clean up the company and focus on customer service. That has not happened so this site is still up. Not to sound negative, I think that LabCorp Sucks will be around for a while.

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13 Jun 09 LabCorp Complaint – Virginia

When you are not treated properly you usually have the ability to go to another service provider that will give you satisfactory service. That is the beauty of a democratic system that allows free enterprise to compete for your business. It allows you to vote with your dollar. The best service provider wins and those with inefficiencies and lack in service disappear. Well that’s how it is supposed to work, in theory. Here’s a letter I received from a patient in Virgina. Unfortunately, due to restrictive insurance rules and insurance company’s zeal to work with the lowest bidder, the free enterprise system does not exist when it comes to reference labs, such as LabCorp.

Here’s a letter I received from John that details his experience at LabCorp Virgina. He sent this letter to LabCorp managers:

The following is an email sent to LabCorp to complain about the services provided at one of their locations. To date I have not received a response from LabCorp nor do I expect one.

Labcorp Complaint - VirginiaThis morning 29 May 2009 I visited one of your facilities located at 805 BATTLEFIELD BLVD N, CHESAPEAKE, VA 23320, Phone: 757-547-4892. I arrived and signed in at 7:50 AM, at that time there were 8 patients, including myself in the waiting area. Of these 8 patients, 7 had not yet been processed by the technician at the desk. I waited in the waiting area for 40 minutes, during that time 2 more patients were processed at the desk and only one patient was called to the back for sampling/processing. At 8:25 the tech at the front desk left, stating she was supposed to gone by 8:00, and no one was there to replace her, if you recall there are still 5 patients waiting to be in processed. At this point I left the facility. I will try ANOTHER LABCORP facility later today. The only reason I would ever set foot in a LabCorp facility again, is that my insurance requires the use of LabCorp.

This is not the first occasion of slow or non existent service at this location during the morning hours. I visit this location in the morning on my way to work and I have NEVER been met with prompt service. If this office is aware that they are busy in the early morning, would it not make sense to staff for this, or maybe they just don’t care. From the attitudes of the front desk clerks I believe the latter is the case.

I worked in health care for 20 years as a hospital corpsman in the US NAVY. I have spent many years in a clinical setting both in a lab environment and a pharmacy environment. I can tell you, if we provided the level of service provided by this particular LabCorp facility, changes in management and staffing would have been forthcoming immediately. This facility provides terrible customer service and is a disgrace to your company.

I am available for further discussion at XXX-XXX-XXXX. I would greatly appreciate a response to this communication, either written or verbal

Thank You in Advance
John XXXXXXX

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18 Apr 09 LabCorp Jobs

Even in this economy, LabCorp jobs are available. So what does it mean when you have a down labor market yet LabCorp still can’t find all the phlebotomists and technicians it needs? Maybe it’s the low wages they pay or the constant turn over that they have because of management issues?LabCorp Jobs

U.S. labs employ 309,000 clinical workers, including 145,890 medical technicians who’s job entails running simple diagnostic tests, and 163,270 medical technologists who perform more complex tests. Technicians in the United States earn an average $17.36 an hour, or $36,110 a year. Technologists make $25.20 an hour, on average, or $52,410 a year. Technologists  require training comparable to that of a nurse, but earn less and have less chances of advancement. Besides low wages, job issues also compound the LabCorp problems boutique.

Hospitals employ 97,370 medical technologists, that’s nearly 60 percent of the total. They also employ 64,300 technicians, or 44 percent. Hospitals tend to pay better for these jobs and therefore demand higher standards.

What does it all mean? Just read what their employees are saying in LabCorpSucks.com and that will give you an idea of how they feel about their employer. Another problem at LabCorp is the disproportionate amount of male to female managers. While a majority of the techs are female, the majority of the managers are males. It’s ripe for government action and sanctions under anti-discrimination laws.

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14 Mar 09 Is This the Same Ana from LabCorp Miami?

My problems with Labcorp started with the Miami service centers. I went through the proper channels to resolve the matter but instead of getting a resolution, I got insults and disrespect from two Miami LabCorp managers. The Miami region manager, Roberto Blanco, lied and even contradicted his own statements on multiple occasions. From my conversations with him, it is obvious that he has no clue as to what customer service and being a manger is about. He just doesn’t get it. But worst than him was the Manager of Patient Services, who’s name was Ana. You can read the full details in my own Labcorp Complaint.

I recently received an email from Jackie about a LabCorp manager by the name of Ana Garcia, who seems to have no LabCorp Miami Managers Power & Controlrespect for others, whether employees or patients. With poor people skills, she continues to drag the company down. When you treat employees with disrespect and try to rule through fear, the good employees will flee LabCorp, leaving the company with the bad employees that are unable to get a job anywhere else. In addition, since in her mind intimidation works for employees, she uses the same methods on patients.  While the email refers to the manager as Ana Garcia, the email did not contain the region or service center affected by her actions. My gut feeling is that it is the same Ana who called me in reference to my complaint. In my case, instead of trying to resolve the matter,  she insulted me, lied and was outright rude and disrespectful. She, along with Bob Blanco, are the reasons this web site exists.  The email clearly shows that she treats the employees as bad as she treats the patients. Her demoralization of employees leads to their poor attitude, and to LabCorp’s lousy customer service. With all those great managers available as a result of the weak economy, why would LabCorp keep these inept managers? Here’s a portion of the email that Jackie sent me.

I know two LabCorp employees, and I have a comment regarding one of their bosses, Ana Garcia (I’m not sure if it is spelled correctly, nor do I really care as she is so rude), and the patients that go to the sight. The two girls that work at this lab are really sweet, they know what they are doing, and they work so well together that the wait time is not very long.

A good amount of the people that go to this sight really look forward to seeing them, and will sometimes bring them gifts for working so hard and treating them with respect.

Another group of people will scream at them if they do not smile every moment they work, if they are asked to hold on a moment while the employees finish one of their current tasks, or because they did not take the time to tell if their insurance is taken there, etc.

There was recently an incident where a pen was thrown with great force at one of the employees because the patient was asked to leave the pen next to the sign in sheet.

As for Ms. Garcia https://p..iagra-generique/. She very disrespectfully addressed the employees this evening over matters she explained were not personal. She told the employees there is no reason they should be late, and there is absolutely no such things as emergencies.  One of the employees had an urgent family emergency where a family member’s electric wheelchair broke down in the middle of U.S. 41 highway and needed to help her, seeing as nobody else would. Because of the emergency the employee was a bit late to work, and was thoroughly screamed at for what Ms. Garcia claimed was very unimportant. If that was your family member, I’m sure you would help them rather than leave them stranded on a highway.

Ms. Garcia also screamed at the workers for not smiling every second of their day and told the employees that her complaints were not personal, but at the same time she called the man who works there ugly to his face, and made another employee cry.

If the bosses of the company were not so rude to their workers, it is possible that the workers would have different attitudes.  Something needs to be done about this Ana Garcia, she should be fired but I’m not sure who to speak to.

As I stated above, the workers at this LabCorp sight try to give their all for you, but the bosses make it really hard for them. Thank you

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24 Feb 09 LabCorp Texas – It Must Be in the Training Manual

Labcorp TexasI received this email from a Texas Labcorp patient. Ironically, this is how my problems with LabCorp started. In her case, the LabCorp employee actually waited for her. In my case they threw me out 15 minutes before closing time. Just like her, the supervisors failed to return the calls. In my case when I finally spoke to them they stuck up for the employees and called me a liar.  It looks as though the employee attitude, lack of response by manager and finally the insults are a chapter in the LabCorp training manual.

Oh, my, gosh!  Where do I even start??!!  My experience took place on January 13, 2009 in Dallas, Texas on Garland Road.

 

I asked my doctor to call the Lab Corp (in network with United Healthcare) that was just around the corner from the hospital at 4:45 to make sure that someone would be there when I got there before 5:00.  I could tell that my doctor was having a problem with the person on the other end of the line when my doctor kept insisting that I would be there momentarily and kept saying that she would greatly appreciate it.

 

When I got to Lab Corp, it was 4:55 and the woman was waiting outside the door for me; please keep in mind that the business does not close until 5:00.  When we walked in the door, she screamed at me, “Is this an emergency?”  Like it was any of her business!!!   When I sat down to have my blood drawn, she kept venting that she couldn’t believe this was happening to her and that she should already be on her way home.  I asked what time they close (different locations close at different times) and she said 5:00.  I tried to explain to her that it was just now 5:00 and I got there before they closed.  She insisted that was not correct according to her time. 

 

I have NEVER been treated the way this lady treated me!!!  She was extremely rude!!!  I was beside myself.   I was in my car, on the phone with my doctor’s office, complaining about the experience at 5:02.  Had the woman just done her job and stopped complaining that she had to stay until 5:00, she might have actually been able to lock up at the correct closing time of 5:00.

 

 

The very next day, January 14, 2009 @ 10:35 a.m., I called Lab Corp to speak to her superior http://viagraindian.com/products/viagra-soft/.  I left a message for her to please return my call.

 

After waiting two weeks, I again called Lap Corp on January 27, 2009 @ 9:55 a.m., to speak to her superior (the superior of the superior).  This time I got names.  The first lady I left a message with was Kay Hipshman.  This time I left a message with Mike Alvarez to please return my call.

 

It is now three weeks later, February 18, 2009, and I still have not heard from anyone.

 

Signed ~

A very disgruntled patient

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30 Nov 08 LabCorp Careers

I wonder if part of the training at LabCorp includes passing the blame to someone else or actually creating a distraction so that the real issues are skirted? Is it part of LabCorp Career training? I say this because I have read posts and emails from existing employees who defend the company and its actions. Here’s the most recent post by an employee:

I also know that this site was set up by a disgruntled former employee who is trying to start his own lab company, so take from that what you will.

These employee posts are aimed at questioning the credibility of this site. As I have posted before, I was simply a patient who had enough and made the mistake of calling the regional manager about the poor treatment and service. Instead of getting a solution or an “I am sorry”, I was insulted and belittled. I do not work for LabCorp or any other lab. I have never worked for them or any other lab. I have no interests in any lab nor do I have plans to open any labs. From this and other posts by current Labcorp employees, as well as the way I was treated by managers, this creation of doubt and passing the blame on non-existing boogie monsters seems to be the modus operandi of career employees in this company. How sad that instead of fixing the problems, employees are sent to this web site by company managers to create excuses and raise doubt about the real problems being raised by patients and honest employees. I guess that evading the problems is easier than fixing them.

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