LabCorp (Laboratory Corporation of America NYSE:LH) is seeking Phoenix-area technicians. They intend to hire 100 techs within the next 90 days. The company held a job fair in conjunction with the city of Phoenix on Sept. 10th at the Phoenix Business and Workforce Development Center, located at 302 N. First Ave., Phoenix Arizona.
They’re looking for phlebotomists, laboratory assistants, medical technologists and technicians, histotechnicians, health care related customer service reps, specimen processors and warehouse staff. I smell an expansion of locations, or is it the odor of bad employees being replaced? Either way, LabCorp careers are in the making so a word of advice to all those hired to work for LabCorp in Phoenix, treat your patients with respect and do your job. That’s all they expect from you.
LabCorp has more than 34,000 employees worldwide, most of which are good people caught in a bad “it’s quantity not quality that counts” system.
Tags: customer service representatives, histotechnicians, lab assistants, labcorp, labcorp careers, LabCorp Employees, LabCorp Jobs, LabCorp Patients, Labcorp Phoenix, laboratory Corporation of America, Locations, medical technicians, NYSE:LH, phlebotomists, specimen processors
I noticed that LabCorp always advertises job openings for phlebotomists. Every LabCorp location is continually looking to hire them. It reminds me of when I was young and 7-11 convenience stores were everywhere. Every 7-11 had a sign that said “night manager wanted”. Back then nobody wanted the night shift so it was difficult to find individuals who would take the job. The question that comes to mind with the LabCorp “phlebotomist wanted” signs is; Is LabCorp always hiring phlebotomists because of employees leaving the company or because of growth?
LabCorp is the low price leader in the clinical laboratory market. They get customers, such as insurance companies, HMO’s and others by offering them the lowest price, not the best service. It’s what Kmart used to do but eventually Kmart had to file for bankruptcy because of lack of customer loyalty. The customers were there because of the cheap prices and nothing else. If anyone else offered a better price, they’d buy from them. It’s sort of the same situation that LabCorp is facing now. They get their customers strictly based on price.
Back to the phlebotomist. I believe that LabCorp always has job openings for phlebotomists as a result of their cutthroat low-pricing strategy. They undercut the prices of every other clinical lab and then have to make it up by paying their employees less than competitors. As the saying goes, you get what you pay for. That’s not to say that all LabCorp employees are bad or lazy. They just happen to have a disproportionate share of them because of how they treat them. The good ones tend to go somewhere else, using LabCorp as the initial stepping stone in their phlebotomy career.
In reference to our previous post “LabCorp Locations in Northern California“, a former LabCorp employee sent me an email that explains part of the problems at the LabCorp Patient Service Centers:
While being at LabCorp for a short time, I was told that one location received high volume (~300 patients) which required 6 PSTs. Now I worked at a hospital before and we each phlebotomist draws around 35-40 patients a day (about 300-400 patients a day) so does that mean 40-60 patients at a LabCorp PSC equals low volume?
Somehow, I think LabCorp PSTs forget that at a hospital outpatient blood draw room, there is a receptionist that processes all the requisitions, prints out labels, copies, fax, and handles inquiries. The phlebotomists at a hospital draw blood [and then maybe process specimens and paperwork on their next rotation]. LabCorp PSTs on the other hand have to also do the receptionist side of the work during their 8 hour shift. Having one PST at a “low volume” location is definitely understaffed when you think about the paperwork and LCM entries they have to also make just so that patients don’t wait over 15 minutes.
And one more thing. There are a lot of grumpy PSTs that’s been at LabCorp and say they love it there. Little do you know they put on a smiley face when dealing with patients (hence why patients love them) and when patients are gone, they complain and talk crap about them. Why do they love LabCorp? Because there’s no supervisor or someone higher up on-site to watch mistakes going on. You can practically never ever wash your hands or wear gloves, stick a patient more than the allowed 2 times, and do manipulate the time clock system and get away with it. Me? I can’t stand this sort of unprofessionalism hence why I left quick-fast.
Susan sent me an email that I find interesting. It’s an experience that many current and former LabCorp patients have lived through. It goes to the root of the problem, that the supervisors and managers at LabCorp, in my opinion, are some of the worst in the industry. I can’t blame the technicians, phlebotomists and clerks for their actions when the managers and supervisors fail to properly train them or even call to their attention their wrongdoings.
As many LabCorp employees have stated in this site “forget qualifications, if you kiss butt at LabCorp you move up.” In my personal case when I complained to Bob Blanco, the district manager, he insulted me and called me a liar. The director of patient services, Ana Garcia, also insulted me and said I was lying. This is how these bad managers cover their incompetence. If the employees are not doing their job appropriately, the managers are responsible. By supervisors closing their eyes to reality and making believe that everything is good, they believe that they did their job. The worst part is that the company executives believe them and instead of firing them, promote them. I predict that this fantasy land scenario will bring this company down, regardless of how much money they sucker out of Wall Street.
I am very bad with computers and didn’t see where to post my own story, but I have quite a tale that you can file with whomever you wish. I would title it “Lab Corp technicians are not fully trained to a competent level.” I sent a similar story to Lab Corp a while back and called our insurance company, BC/CS of NJ Directly this morning.
On January 22, 2010, I had a Glucose Tolerance Test (GTT) done at a Lab Corp. The technician told me I was scheduled to have a one hour GTT and directed me to drink the sugar water. Startled, I asked if they didn’t need to take a base line blood evaluation ahead. He said no, so I drank it. Fifteen minutes later a worker came rushing into the waiting room and said I needed to take a base line test IMMEDIATELY. The same now nervous tech took 3 tries getting my blood. Admitting I should have had the test prior to drinking, he also told me that I had only drunk 2/3 the amount of glucose required for that test, therefore guaranteeing me false results.
For the next 45 minutes I shivered on the table unable to get warm (shock?). I’ve had cancer and mono and so don’t take such tests lightly. During that time I heard my tech giving instructions on “how to do it” to yet another tech that was administering another GTT in a different room!
For the final blood drawing my tech tied the rubber tubing so tight around my arm that I yelled. He loosened it, but I had fairly continuous tingling in my hand for the next 5 or 6 days, and still do on occasion weeks later. Yet a new symptom and worst, when I went to get off the table I couldn’t walk. More than 5 weeks later I still have trouble walking. I pointed out to the insurance company this morning that they have spent an exorbitant amount on me for this mistaken test. I have been to emergency and specialists’ rooms fairly continuously since then. Indeed, I spent the night before last in the hospital under observation; the reason being that I could not stand at all.
I told our insurance company I was making a complaint about Lab Corp and “suggested” that they do one of two things. Either they should not have Lab Corps as their only covered lab or that they pressure the company to adequately train their technicians before releasing them to commit mayhem. Weeks ago I had written to Lab Corp that I didn’t feel that the technicians are the responsible parties when I see TWO at such a loss. I blame the company!
I was motivated to call this morning since I need yet another blood test tomorrow to find out why my legs keep collapsing. I dread another visit to Lab Corp!
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