Comments on: Your Labcorp Service Center Experiences http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/ Laboratory Corporation of America - Tell Your Story and File a Complaint Fri, 08 Jul 2011 14:15:28 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Livid in NJ http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1550 Livid in NJ Thu, 16 Jul 2009 10:11:40 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1550 Over a month and no reply from LabCorp...not surprised! Over a month and no reply from LabCorp…not surprised!

]]> By: S Ballick http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1504 S Ballick Mon, 22 Jun 2009 14:06:02 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1504 I read Melisa Sanchez's story and I say good for you sweety. I've seen hispanic employees getting better treatment from their supervisors than the white employees. There's lots of hispanic workers at LabCorp and although I don't have a problem with that if the employee is good, I've run across so many hispanic employees that I wouldn't allow to touch me. And what's this crap pretending not to understand English. You come to this country, take our jobs, and then don't want to learn the language. We'd be expected to learn your's if we were in Mexico. The white people in this country are the minority. You get special treatment and benefits, we apply and get nothing, even born in this country. How SAD is that? I worked with an employee at LabCorp, that was hispanic and spent most of the day sitting on her ass while I did the draws. Yet who got the credit for being sooooooooooo good at what she did? She did, never mind that I stuck the people once and only once, was always nice and respectful to every patient. No, who would come in and threaten my job every 2 weeks or so, a hispanic supervisor. I very much resent the way the supervisors deal with lazy ass employees, rude employees, and yet nothing is done. Wonder why LabCorp has such a bad name now? I read Melisa Sanchez’s story and I say good for you sweety. I’ve seen hispanic employees getting better treatment from their supervisors than the white employees. There’s lots of hispanic workers at LabCorp and although I don’t have a problem with that if the employee is good, I’ve run across so many hispanic employees that I wouldn’t allow to touch me. And what’s this crap pretending not to understand English. You come to this country, take our jobs, and then don’t want to learn the language. We’d be expected to learn your’s if we were in Mexico. The white people in this country are the minority. You get special treatment and benefits, we apply and get nothing, even born in this country. How SAD is that?

I worked with an employee at LabCorp, that was hispanic and spent most of the day sitting on her ass while I did the draws. Yet who got the credit for being sooooooooooo good at what she did? She did, never mind that I stuck the people once and only once, was always nice and respectful to every patient. No, who would come in and threaten my job every 2 weeks or so, a hispanic supervisor. I very much resent the way the supervisors deal with lazy ass employees, rude employees, and yet nothing is done. Wonder why LabCorp has such a bad name now?

]]> By: dph http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1499 dph Tue, 16 Jun 2009 15:13:46 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1499 I'm proud to be a LabCorp employee. I work with a team of professional,caring people. I feel bad when I hear the horror stories people share about LabCorp. I hope the next time they deal with LabCorp, they deal with me. I’m proud to be a LabCorp employee. I work with a team of professional,caring people. I feel bad when I hear the horror stories people share about LabCorp. I hope the next time they deal with LabCorp, they deal with me.

]]> By: Livid in NJ http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1480 Livid in NJ Wed, 27 May 2009 03:41:11 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1480 Here is a copy of an email I just sent to Labcorp customer service. I will let you all know how seriously they take their customer service complaints. These past two are the only times I've had to get a redraw, however, I have no exceptionaly great experiences to speak of in the 4 offices I have visited in NJ. They are always understaffed and miserable and today I even heard the technician complain loudly after a screaming child left the building. That is HORRENDOUS! To Whom It May Concern: I have used Labcorp for checkups with my doctors for many years without any problems. However recently I have encountered a major shift in the service your company provides and I wanted to make you aware of this problem. My husband and I are trying to start a family and in April my OB/GYN had me get related labwork. I received a phone call two days after completing the test in Mays Landing, NJ, informing me there was a "lab accident" and I would have to return for a second test. I thought it was no big deal. Accidents happen. We just completed our first round of fertility medication and my doctor sent me for a pregnancy test and a test to see if I ovulated, a test that is time-sensitive in regards to my cycle. I had my blood drawn on Wednesday, May 20th as my doctor requested, in Seaville, NJ. My husband and I waited out the long holiday weekend and sat in the waiting room for an hour and a half today, Tuesday, May 26th, to get our test results. Much to our devastation, the lab messed up AGAIN. This time with a much more important test. Again, accidents happen. However my issue is that my doctor called Labcorp at 2 pm today to confirm the lack of results and Labcorp didn't call to inform me until 2:30 pm. I was informed at the time I had my blood drawn that my doctor would have the results the following day. Wednesday, Thursday, Friday, and half of Tuesday that were non-holiday days went by and no one called. That is unacceptable. It seems to me that your polices and procedures regarding bloodwork are majorly lacking, not to mention your customer service. Do you expect to stay in business forever if your employees don't take their work seriously? Here is a copy of an email I just sent to Labcorp customer service. I will let you all know how seriously they take their customer service complaints. These past two are the only times I’ve had to get a redraw, however, I have no exceptionaly great experiences to speak of in the 4 offices I have visited in NJ. They are always understaffed and miserable and today I even heard the technician complain loudly after a screaming child left the building. That is HORRENDOUS!

To Whom It May Concern:

I have used Labcorp for checkups with my doctors for many years without any problems. However recently I have encountered a major shift in the service your company provides and I wanted to make you aware of this problem.

My husband and I are trying to start a family and in April my OB/GYN had me get related labwork. I received a phone call two days after completing the test in Mays Landing, NJ, informing me there was a “lab accident” and I would have to return for a second test. I thought it was no big deal. Accidents happen.

We just completed our first round of fertility medication and my doctor sent me for a pregnancy test and a test to see if I ovulated, a test that is time-sensitive in regards to my cycle. I had my blood drawn on Wednesday, May 20th as my doctor requested, in Seaville, NJ. My husband and I waited out the long holiday weekend and sat in the waiting room for an hour and a half today, Tuesday, May 26th, to get our test results. Much to our devastation, the lab messed up AGAIN. This time with a much more important test. Again, accidents happen. However my issue is that my doctor called Labcorp at 2 pm today to confirm the lack of results and Labcorp didn’t call to inform me until 2:30 pm. I was informed at the time I had my blood drawn that my doctor would have the results the following day. Wednesday, Thursday, Friday, and half of Tuesday that were non-holiday days went by and no one called. That is unacceptable.

It seems to me that your polices and procedures regarding bloodwork are majorly lacking, not to mention your customer service. Do you expect to stay in business forever if your employees don’t take their work seriously?

]]> By: Gator fan http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1264 Gator fan Tue, 06 Jan 2009 21:42:58 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1264 is it just me or has anyone else noticed how many of these Labcorp employee responses contain numerous typos (i.e there vs their)? Some are from supervisors!! Simply amazing is it just me or has anyone else noticed how many of these Labcorp employee responses contain numerous typos (i.e there vs their)?
Some are from supervisors!!
Simply amazing

]]> By: MELISA SANCHEZ http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-1086 MELISA SANCHEZ Fri, 21 Nov 2008 21:41:15 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-1086 I HAVE BEEN A LABCORP EMPLOYEE FOR A COUPLE YEARS AND WOULD LIKE TO STRESS THAT I HAVE WORKED FOR OTHERS COMPANIES IN THE PAST AND NEVER BEEN MORE SATISFIED WORKING FOR LABCORP.I AM FEELING A LITTLE DEFENSIVE WHEN I READ ALL THE COMPLAINTS ON THIS WEB SITE.I UNDERSTAND THAT WE AS A COMPANY IN WHOLE CAN NOT SATISFY EVERYONE(PATIENTS,DOCTORS,ECT.)BUT FOR YOU TO PUT A WEBSITE THAT BASHES OUR COMPANY AS A WHOLE IS UNFAIR.I WORK REALLY HARD AT MY LOCATION TO PROVIDE MY PATIENTS,AND I SAY THAT SINCERLY, WITH THE BEST CARE I CAN PROVIDE,WHETHER THAT BE AT THE WINDOW OR AT AT THE DRAW CHAIR.I HELP PATIENTS CALL BILLING TO CLAFIFY ERRORS OR STAY PAST MY LUNCH BREAK TO WAIT FOR PATIENTS THAT CALL AND TELL ME THIER AROUND THE CORNER AND TO PLEASE WAIT ON THEM.I HOLD DOORS OPEN FOR PATIENTS,I HELP PATIENTS FEEL COMFORTABLE WHEN THEY COME IN FEEL A LITTLE NERVOUS ABOUT GETTING THIER BLOOD DRAWN.IN ESSENSE I ALWAYS GO THE EXTRA MILE.NOT ALL OF US THAT WORK FOR LABCORP ARE LIKE THE PICTURE YOU HAVE PAINTED.WHY DONT YOU START A WEB SITE THAT COMPARES BAD EXPIERENCES WITH GOOD ONES IF YOU REALLY WANT TO MAKE ALL YOUR STATEMENTS ABOUT LABCORP EMPLOYEES ACCURATE.I KNOW ALOT OF THEM THAT GO THE EXTRA MILE,AND YES WE CANT ALWAYS MAKE EVERYONE HAPPY BUT I KNOW THAT I ALWAYS TRY MY BEST.THERES GOING TO BE TIMES I DONT HIT THE VIEN THE FIRST TIME OR I ORDER A WRONG TEST OR I MISS ONE BUT LIKE ANYONE ELSE THAT WORKS IN THE MEDICAL FIELD I AM ONLY HUMAN AND SOMETIMES MAKE MISTAKES.ARE YOU PERFECT?I KNOW WE GO OUT OF OUR WAY TO CORRECT ANY MISTAKES WHETHER IT BE GOING TO A PATIENTS HOME TO REDRAW SO TO NOT INCONVIENCE THEM OR RESEARCHING WHY A DOCTORS OFFICE DID NOT GET THIER RESULTS IN A TIMLEY MATTER.I WORK FOR A COMPANY THATS STARTS OFF NEW EMPLOYEES WITH 3.6 WEEKS OFF DURING THE YEAR AND INCREASES WITH MORE TIME SERVED.I HAVE WORKED FOR A HOSPITAL THAT GAVE YOU 10 CENT RAISES, LABCORP GIVES US A PERCENTAGE OF OUR BASE PAY CONSIDERING WORK PERFORMANCE.WE ARE OFFERED 401K,HEALTH INSURANCE,DENTAL,VISION , AND OUR STARTING PAY IS BASED ON EXPIRIENCE AND IS NATIONALLY COMPETITIVE.NOW,I KNOW YOU ARE UPSET WITH YOUR EXPIRIENCE WITH LABCORP AND FOR THAT I AM TRULY SORRY,I WISH YOU HAD COME INTO MY PSC(PATIENT SERVICE CENTER) IN CORPUS CHRISTI,TEXAS,(I DONT FEEL I HAVE TO HIDE BEHIDE AN ANONYMOUS NAME OR SITE) MAYBE YOU WOULD NOT HAVE FELT THE NEED TO POST THIS WEB SITE, THANKS ANYWAY, YOU HAVE MADE ME WANT TRY EVEN HARDER TO DO MY BEST, AND YES, SOMETIMES IT HURTS WHEN YOUS GET YOUR BLOOD DRAWN,SORRY.I AM THE FIRST PERSON THE PAIENT COMES IN CONTACT WHEN CHOOSING LABCORP AND IT IS UP TO ME TO MAKE SURE THEY LEAVE SATIFIED.PLEASE DONT MAKE ME OUT TO BE AN ISOLATED CASE I KNOW A LOT OF GOOD EMPLOYEES AT LABCORP WHETHER THE ARE PHLEBOTOMIST OR THE REGIONAL MANAGER THAT CARE ABOUT CUSTOMER CARE.THANKS FOR YOUR TIME. MELISA SANCHEZ I HAVE BEEN A LABCORP EMPLOYEE FOR A COUPLE YEARS AND WOULD LIKE TO STRESS THAT I HAVE WORKED FOR OTHERS COMPANIES IN THE PAST AND NEVER BEEN MORE SATISFIED WORKING FOR LABCORP.I AM FEELING A LITTLE DEFENSIVE WHEN I READ ALL THE COMPLAINTS ON THIS WEB SITE.I UNDERSTAND THAT WE AS A COMPANY IN WHOLE CAN NOT SATISFY EVERYONE(PATIENTS,DOCTORS,ECT.)BUT FOR YOU TO PUT A WEBSITE THAT BASHES OUR COMPANY AS A WHOLE IS UNFAIR.I WORK REALLY HARD AT MY LOCATION TO PROVIDE MY PATIENTS,AND I SAY THAT SINCERLY, WITH THE BEST CARE I CAN PROVIDE,WHETHER THAT BE AT THE WINDOW OR AT AT THE DRAW CHAIR.I HELP PATIENTS CALL BILLING TO CLAFIFY ERRORS OR STAY PAST MY LUNCH BREAK TO WAIT FOR PATIENTS THAT CALL AND TELL ME THIER AROUND THE CORNER AND TO PLEASE WAIT ON THEM.I HOLD DOORS OPEN FOR PATIENTS,I HELP PATIENTS FEEL COMFORTABLE WHEN THEY COME IN FEEL A LITTLE NERVOUS ABOUT GETTING THIER BLOOD DRAWN.IN ESSENSE I ALWAYS GO THE EXTRA MILE.NOT ALL OF US THAT WORK FOR LABCORP ARE LIKE THE PICTURE YOU HAVE PAINTED.WHY DONT YOU START A WEB SITE THAT COMPARES BAD EXPIERENCES WITH GOOD ONES IF YOU REALLY WANT TO MAKE ALL YOUR STATEMENTS ABOUT LABCORP EMPLOYEES ACCURATE.I KNOW ALOT OF THEM THAT GO THE EXTRA MILE,AND YES WE CANT ALWAYS MAKE EVERYONE HAPPY BUT I KNOW THAT I ALWAYS TRY MY BEST.THERES GOING TO BE TIMES I DONT HIT THE VIEN THE FIRST TIME OR I ORDER A WRONG TEST OR I MISS ONE BUT LIKE ANYONE ELSE THAT WORKS IN THE MEDICAL FIELD I AM ONLY HUMAN AND SOMETIMES MAKE MISTAKES.ARE YOU PERFECT?I KNOW WE GO OUT OF OUR WAY TO CORRECT ANY MISTAKES WHETHER IT BE GOING TO A PATIENTS HOME TO REDRAW SO TO NOT INCONVIENCE THEM OR RESEARCHING WHY A DOCTORS OFFICE DID NOT GET THIER RESULTS IN A TIMLEY MATTER.I WORK FOR A COMPANY THATS STARTS OFF NEW EMPLOYEES WITH 3.6 WEEKS OFF DURING THE YEAR AND INCREASES WITH MORE TIME SERVED.I HAVE WORKED FOR A HOSPITAL THAT GAVE YOU 10 CENT RAISES, LABCORP GIVES US A PERCENTAGE OF OUR BASE PAY CONSIDERING WORK PERFORMANCE.WE ARE OFFERED 401K,HEALTH INSURANCE,DENTAL,VISION , AND OUR STARTING PAY IS BASED ON EXPIRIENCE AND IS NATIONALLY COMPETITIVE.NOW,I KNOW YOU ARE UPSET WITH YOUR EXPIRIENCE WITH LABCORP AND FOR THAT I AM TRULY SORRY,I WISH YOU HAD COME INTO MY PSC(PATIENT SERVICE CENTER) IN CORPUS CHRISTI,TEXAS,(I DONT FEEL I HAVE TO HIDE BEHIDE AN ANONYMOUS NAME OR SITE) MAYBE YOU WOULD NOT HAVE FELT THE NEED TO POST THIS WEB SITE, THANKS ANYWAY, YOU HAVE MADE ME WANT TRY EVEN HARDER TO DO MY BEST, AND YES, SOMETIMES IT HURTS WHEN YOUS GET YOUR BLOOD DRAWN,SORRY.I AM THE FIRST PERSON THE PAIENT COMES IN CONTACT WHEN CHOOSING LABCORP AND IT IS UP TO ME TO MAKE SURE THEY LEAVE SATIFIED.PLEASE DONT MAKE ME OUT TO BE AN ISOLATED CASE I KNOW A LOT OF GOOD EMPLOYEES AT LABCORP WHETHER THE ARE PHLEBOTOMIST OR THE REGIONAL MANAGER THAT CARE ABOUT CUSTOMER CARE.THANKS FOR YOUR TIME.

MELISA SANCHEZ

]]> By: yeah,they do suck http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-951 yeah,they do suck Sun, 09 Nov 2008 15:05:02 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-951 i worked for labcorp in okc. i was laid off late summer. all in all, the only things that made my position there worthwhile were the fact that i worked my own hours, i had over 6.5 weeks holiday, my co workers were for the most part fun to be around,my supervisor was very nice, and my facility was fantastic. i have heard many stories of rat hole sardine tin conditions for most lab facilities. the high tech, low budge version of corporate shabby cheap...no chic!!! as a company, they suck. they are always in your business to participate in their "health maintenance programs, yet for lab week, they are stuffing their fat ass obese workers with pizza (like we are a bunch of kids) hot dogs, doughnuts aren't we a healthcare concern? wages there are terrible with annual increases that barely cover core inflation not to mention real inflation with food and energy added. their reliance on paper work to document virtually every aspect of the business when the phones and your login/logout case load numbers are right there in the computer. clocking out when you leave the building even though you are on salary. in other words, they want to treat you hourly yet pay you salary. the requirement to stay at "your post" until you have reached 7.75 hrs. when you have finished all aspects of your positional requirements in 7 hours. you are doing nothing and they are gaining nothing. we had people with their own pc's. mini tv's, exercise bikes, just to kill the most non-productive time in history. damn! i wouldn't want to steal time from lab corp or take crust out of davey king's mouth. at least when i was a kid and a warehouse workworker, they would throw the shop broom at you. the very worst aspect of labcorp, you could never make any long term plan in your life simply due to the fact that you could never feel secure that they would not swoop in like the spanish inquisition and shut down your facility. with this underlying level of uncertainty, they had you by the balls. you couldn't remodel, plan a move , a trip, etc. and the real irony is they ask this," we are so thankful loyalty from you"....but when it comes to the reciprocity: they'll cut your ass so fast....linda blair's head spin was amateurish in comparison. and they wonder why their employees drink, smoke, get high. or like most eat themselves into a new house size??? they are the chief culprit in undermining the health they want to "help" you manage. in our case, lab week rolls around with all its employee appreciation lipid frenzy, a week later they laid off 59 people. you see they could not lay off 60 or they would by law have to inform the state and the victims with notice. i can also tell you if you receive severance......you will get the benefit of knowing that the tax advantages will not go to you, the company will claim those. i saw mine cut by a third. nice one lab crap. and i made up this little ditty around their little jingle mission statement....."it grates to be connected to something annoying" and my "here goes more bullshit" circus whistle...when they would start shoveling out the corporate bovine faecal matter......management hated it, but my co workers would openly laugh. and if you ever think you might be noticed for advancement in position, think again. at my facility it was a nest of positional incest. it was a job and that was all it was i worked for labcorp in okc. i was laid off late summer. all in all, the only things that made my position there worthwhile were the fact that i worked my own hours, i had over 6.5 weeks holiday, my co workers were for the most part fun to be around,my supervisor was very nice, and my facility was fantastic. i have heard many stories of rat hole sardine tin conditions for most lab facilities. the high tech, low budge version of corporate shabby cheap…no chic!!! as a company, they suck. they are always in your business to participate in their “health maintenance programs, yet for lab week, they are stuffing their fat ass obese workers with pizza (like we are a bunch of kids) hot dogs, doughnuts aren’t we a healthcare concern? wages there are terrible with annual increases that barely cover core inflation not to mention real inflation with food and energy added. their reliance on paper work to document virtually every aspect of the business when the phones and your login/logout case load numbers are right there in the computer. clocking out when you leave the building even though you are on salary. in other words, they want to treat you hourly yet pay you salary. the requirement to stay at “your post” until you have reached 7.75 hrs. when you have finished all aspects of your positional requirements in 7 hours. you are doing nothing and they are gaining nothing. we had people with their own pc’s. mini tv’s, exercise bikes, just to kill the most non-productive time in history. damn! i wouldn’t want to steal time from lab corp or take crust out of davey king’s mouth. at least when i was a kid and a warehouse workworker, they would throw the shop broom at you. the very worst aspect of labcorp, you could never make any long term plan in your life simply due to the fact that you could never feel secure that they would not swoop in like the spanish inquisition and shut down your facility. with this underlying level of uncertainty, they had you by the balls. you couldn’t remodel, plan a move , a trip, etc. and the real irony is they ask this,” we are so thankful loyalty from you”….but when it comes to the reciprocity: they’ll cut your ass so fast….linda blair’s head spin was amateurish in comparison. and they wonder why their employees drink, smoke, get high. or like most eat themselves into a new house size??? they are the chief culprit in undermining the health they want to “help” you manage. in our case, lab week rolls around with all its employee appreciation lipid frenzy, a week later they laid off 59 people. you see they could not lay off 60 or they would by law have to inform the state and the victims with notice. i can also tell you if you receive severance……you will get the benefit of knowing that the tax advantages will not go to you, the company will claim those. i saw mine cut by a third. nice one lab crap. and i made up this little ditty around their little jingle mission statement…..”it grates to be connected to something annoying” and my “here goes more bullshit” circus whistle…when they would start shoveling out the corporate bovine faecal matter……management hated it, but my co workers would openly laugh. and if you ever think you might be noticed for advancement in position, think again. at my facility it was a nest of positional incest. it was a job and that was all it was

]]> By: Employee http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-521 Employee Wed, 01 Oct 2008 20:51:44 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-521 I am a LabCorp Site Coordinator and I am not shocked at finding a website such as this. And I am not shocked to find so many people whining and complaining. At our site, we see an average of 120 people per day. Yes I know of some service centers that have major problems with the facilities and staff. But we are all being painted with the same brush. In defense of our service center and our staff, we work our butts off every day. We have an excellent team of people who truly understand the meaning of teamwork and good customer service. We have an excellent reputation with the area Doctors and patients. I am not going to justify the way the company is run. In these times we all need jobs, but I can assure you that at our service center there is a group of people who actually enjoy our jobs and our daily interaction with the public. Our record speaks for itself. We have had one customer service complaint in 2008, and they come down hard on staff for such things. Now, we try hard to please. But we have complaints too. In this drive through, give it to me now mentality. We see the healthy, the sick and the whiney. The latter is the worst. No diagnosis codes and we get the nasty brunt from the patient. No test ordered on the req, we take the brunt. Doctors illegible handwriting, god forbid you have to wait a few minutes while we call for clarification. "I have been here for an hour, can't you speed up," When the sign in sheets are checked, they walked in the facility 20 minutes ago! Do these people act like this in Walmart, probably not. We get the full brunt of some of the most ignorant people I have ever had the displeasure to meet and they should be ashamed for their behaviour. But we must be doing something right because the situations are diffused and we do not get complaints. Let me tell you. Handling some of the ignorant idiots that come through that door can be more exhausting than being on our feet for 8 hours sticking patients. Everyone else on these blogs have their say and voice their complaints about LabCorp and staff. But remember there are some of us out here doing a damn good job. Just as you all have the right to gripe, we have the right to defend. I am a LabCorp Site Coordinator and I am not shocked at finding a website such as this. And I am not shocked to find so many people whining and complaining. At our site, we see an average of 120 people per day. Yes I know of some service centers that have major problems with the facilities and staff. But we are all being painted with the same brush. In defense of our service center and our staff, we work our butts off every day. We have an excellent team of people who truly understand the meaning of teamwork and good customer service. We have an excellent reputation with the area Doctors and patients. I am not going to justify the way the company is run. In these times we all need jobs, but I can assure you that at our service center there is a group of people who actually enjoy our jobs and our daily interaction with the public. Our record speaks for itself. We have had one customer service complaint in 2008, and they come down hard on staff for such things. Now, we try hard to please. But we have complaints too. In this drive through, give it to me now mentality. We see the healthy, the sick and the whiney. The latter is the worst. No diagnosis codes and we get the nasty brunt from the patient. No test ordered on the req, we take the brunt. Doctors illegible handwriting, god forbid you have to wait a few minutes while we call for clarification. “I have been here for an hour, can’t you speed up,” When the sign in sheets are checked, they walked in the facility 20 minutes ago! Do these people act like this in Walmart, probably not. We get the full brunt of some of the most ignorant people I have ever had the displeasure to meet and they should be ashamed for their behaviour. But we must be doing something right because the situations are diffused and we do not get complaints. Let me tell you. Handling some of the ignorant idiots that come through that door can be more exhausting than being on our feet for 8 hours sticking patients. Everyone else on these blogs have their say and voice their complaints about LabCorp and staff. But remember there are some of us out here doing a damn good job. Just as you all have the right to gripe, we have the right to defend.

]]> By: G http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-520 G Wed, 01 Oct 2008 18:30:19 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-520 Admin, Im an employee for Labcorp. I see over 60 people a day, usually the morning is the busiest. I get a gathering of maybe 5-10 people every morning. This is were the COMPLAINING starts. Some people just moan and wine about little things. How can someone tell me "I need to know how long is this gonna take exactly" the patient starts with the attitude. (Therefore starting the problem) Now......I dont have an accurate answer to this question....first of all...I just opened the office....theres about 6 people ahead of you.....why would anyone ask such a thing?? I wish people would use some common sense at times. People have been giving threats saying that they would file a complaint just for waiting....FIFTEEN MINUTES!!!! This is unfair to the employee,...yelling and b**ching at you at 8 oclock in the morning is not a good way to start the day. Another COMPLAIN comes when the patient doesnt have their insurance in hand and want you to draw the blood either way and dont expect a bill. Why cant people be responsible and have all they need when they visit doctor offices. I also see that you mentioned Quest lab on this website a couple times. I get patients in here all the time, from their lab, and give complaints and rants about how bad they operate! And this is literally on a daily basis! Admin,
Im an employee for Labcorp. I see over 60 people a day, usually the morning is the busiest. I get a gathering of maybe 5-10 people every morning. This is were the COMPLAINING starts. Some people just moan and wine about little things. How can someone tell me “I need to know how long is this gonna take exactly” the patient starts with the attitude. (Therefore starting the problem) Now……I dont have an accurate answer to this question….first of all…I just opened the office….theres about 6 people ahead of you…..why would anyone ask such a thing?? I wish people would use some common sense at times. People have been giving threats saying that they would file a complaint just for waiting….FIFTEEN MINUTES!!!! This is unfair to the employee,…yelling and b**ching at you at 8 oclock in the morning is not a good way to start the day. Another COMPLAIN comes when the patient doesnt have their insurance in hand and want you to draw the blood either way and dont expect a bill. Why cant people be responsible and have all they need when they visit doctor offices.

I also see that you mentioned Quest lab on this website a couple times. I get patients in here all the time, from their lab, and give complaints and rants about how bad they operate! And this is literally on a daily basis!

]]> By: First Lab http://www.labcorpsucks.com/blog/tell-everyone-about-your-labcorp-center-experiences/comment-page-1/#comment-507 First Lab Fri, 26 Sep 2008 18:22:28 +0000 http://www.labcorpsucks.com/blog/?p=11#comment-507 Admin, You do bring up some very very valided points, and I feel that you have every right to bash , slash and kick any company you choose. It's the American Way. But For the [people @ Lab Corp that wake up every day and try to do a good job it hurts to know that so many people were wornged. I try to do my best at the patients worst time of there lives. I even try to go that extra step to treat every one as family. But some times Family fights among them selves... As far as test go it has become very hard to read and interpid the doctors had order and at 700hr in the morning there are no doctors to call for them to tell you what they want . So the patient gets mad and blames Lab corp , They forget there Insurance or ID they blame Lab corp . Trust me when I say That I have sat there and get the full force of a angry mother when there chlid have to be restuck again, Because the doctor lost there resaults. Any some of the problem are true but some are blown way out of limits. Ok thanks for the time . Stay healthy . Admin,
You do bring up some very very valided points, and I feel that you have every right to bash , slash and kick any company you choose. It’s the American Way. But For the [people @ Lab Corp that wake up every day and try to do a good job it hurts to know that so many people were wornged. I try to do my best at the patients worst time of there lives. I even try to go that extra step to treat every one as family. But some times Family fights among them selves… As far as test go it has become very hard to read and interpid the doctors had order and at 700hr in the morning there are no doctors to call for them to tell you what they want . So the patient gets mad and blames Lab corp , They forget there Insurance or ID they blame Lab corp . Trust me when I say That I have sat there and get the full force of a angry mother when there chlid have to be restuck again, Because the doctor lost there resaults. Any some of the problem are true but some are blown way out of limits. Ok thanks for the time .

Stay healthy .

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