I thought that United Health Care wore a white hat, but I guess I was wrong and that they only canceled the contract with LabCorp in the South Florida region. Unfortunately it does not look like they canceled their contracts in other parts of the USA. United Health Care will learn, but only after they continue to lose patients and HMO members. Here’s an email I received from another “former” Labcorp patient.
I see that you have United Healhcare on your “good guys” list. I’m not sure if you are aware, but as far as Verizon Business for United Healthcare (40,000+ employees) is concerned, Lab Corp is the only lab we are allowed to go to that is covered. I am not sure if other companies that use United are allowed to use other labs, but we got a letter in March of ’08 that they were dropping Quest in favor of LabCorp.
Here is a letter I sent to HR this morning:I would like to go on record to state my displeasure with Verizon/United Healthcare using LabCorp as the new lab of choice for blood work. LabCorp is a cheap, cut rate operation staffed by nothing but a mean, discourteous and unprofessional staff. I have had to use LabCorp three times this year and each time has been an unpleasant experience. LabCorp establishments are understaffed and both of the doctors that send me there complain that the results take over a week to get, as opposed to 24 hours with Quest Diagnostics. They state that they often need to call LabCorp to request the results, while patients who use Quest will have a fax with the results delivered the next business day.
Any money that Verizon Business/United Healthcare is saving by switching from Quest to LabCorp is certainly not worth the anguish that it is putting employees and customers through by forcing them to go there instead of Quest.
Thanks for your site. I Googled “labcorp sucks” and was pleased to find your site!